Ratings based on 2,655 Verified Reviews

4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

High expectations met. Great location (Gaslamp).

Posted Mar 20, 2017
High expectations met. Great location (Gaslamp).
Comment from Hotel Management
Mar 25, 2017 by Marissa, Front Office Manager , Hotel Management
Thanks for your review! We're happy you had a great stay. See you again soon!
2 out of 5
by A verified traveler from San Diego

Not such a good hotel in a great location

Posted Mar 20, 2017
Positives: The hotel is in a great location in the gaslamp quarter. The rooftop pool and bar on the 4th floor looked like a cool place to hangout. The staff were friendly and there was a social hour in the lobby from 5-6pm with complimentary beer and wine. Negatives: We couldn't sleep because of the noise coming from the room next to us. Our room had an interior door that connected to the room next to us and we could hear everything during normal conversation. It was very uncomfortable knowing how well we could hear them and they could hear us. At 4am we were woken up to a small party and a girl moaning during sex. I played music on my phone and that wasn't even loud enough to drown out the noise. We told the lady at checkout about this and she didn't really seem to care. There was water pooled in the bathtub. The overnight car park fee was $50. The hotel one block away was $38.
5 out of 5
Recommended
for Everyone
by A verified traveler

Located in the heart of Downtown. Close ot everyth

Posted Mar 20, 2017
Pros: For us the key was location. Close to Gaslight District, Petco Park.
Cons: I felt that $49.00 a night for parking was a bit much
Stayed at the Kimpton Solomar for the World Baseball Classic. Hotel was only 2 blocks from Petco Park. We also hit Sea World, LEGOLAND, Belmont Park, and the Zoo.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Mar 19, 2017
This hotel was close to everything. Had a great time
Comment from Hotel Management
Mar 25, 2017 by Marissa, Front Office Manager , Hotel Management
Thank you for your feedback. I'm glad you had a nice time and enjoyed the proximity to places. Hope to see you again soon. Best, Marissa
4 out of 5
Recommended
for Business Travelers
by A verified traveler from santa clarita, Ca

Close to the convention center

Posted Mar 16, 2017
Pros: Funky design and decor. very help front desk and valet staff.
Cons: It would have been nice to have a little something to eat with the coffee served in the morning.
Location: Convention center and Gaslamp district.
Very convenient location to the convention center and the Gaslamp district. Parking overpriced as well as the room service food.
Comment from Hotel Management
Mar 17, 2017 by Marissa, Front Office Manager , Hotel Management
Thank you for your feedback Ann. I appreciate the kind words about our staff and décor. Regarding the parking, our nightly costs include our staffed valet service, as well as unlimited 'In and Out' meaning you can take your car whenever you want without additional fees. Your car will always remain safe, secure and accessible in our covered parking. Hope that info helps and to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Niceville FL

Hotel was awesome. Very high end.

Posted Mar 13, 2017
From the valet to the hotel room this hotel is 5 stars. Pool area is awesome. One of the best hotels I've stayed in and I've stayed in some nice hotels across the country.
Comment from Hotel Management
Mar 17, 2017 by Marissa, Front Office Manager , Hotel Management
Thank you so much for your feedback. We're very proud of our hotel and are so glad you had a great experience. Hope to see you again soon.
3 out of 5
by A verified traveler from Reno

Nice looking but loud

Posted Mar 11, 2017
The hotel looked nice and neat and the staff were very friendly, which would have made for a nice stay if it wasn't for the noise. You could hear all of the people out late, all of those inside and outside of the hotel. This was not so bad on Sunday and Monday night but Saturday was horrific. I would say not family friendly on weekends.
Comment from Hotel Management
Mar 17, 2017 by Marissa, Front Office Manager, Hotel Management
Thank for your feedback. I am sorry you were affected by the noise during your stay. Hopefully you'll be able to return again in the future and we can make sure you're in one of our quieter rooms.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 10, 2017
Cons: the pillows and the bed. The bed wasn't very comfortable, too firm. And the pillows offer no support.
Location: The rooftop bar is fantastic. Had great breakfast service in the J6 restaurant in the hotel.
Loved the rooftop bar/pool area. The hotel staff were fantastic. The room decor was great, although for me, the bed and pillows were not very comfy. But, you can't beat the location. Close to everything in the gaslamp.
Comment from Hotel Management
Mar 17, 2017 by Marissa, Front Office Manager, Hotel Management
Thank you for your response. I apologize the bed and the pillows weren't the best fit for you. However, I am thrilled to hear about the amazing staff and rooftop and I couldn't agree more. Hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice

Posted Feb 26, 2017
I enjoy staying at boutique style hotels, I've stayed at thier affiliate hotel in San Francisco. The ambiance is nice, friendly staff, and great amenities. I don't like the late check in time (4 pm), we had to wait over an hour because we arrived at 3. When we returned to the check in counter at 4, the room still was not ready. We had to wait and I feel like the room was not cleaned properly because of it. Location was awesome, walking distance from everything in Gaslamp.
Comment from Hotel Management
Mar 8, 2017 by Justin- AGM, Hotel Management
Thanks for the review, Larissa. Sorry about the wait on the room but glad to see you thoroughly enjoyed the hotel and location. Come back and see us anytime.
4 out of 5
Recommended
for Everyone
by A verified traveler from B

Nice hotel in gaslamp district

Posted Feb 13, 2017
The hotel was beautiful. We had a leaky shower that ran hot water all night and the room was like a Sauna. The mattress was hard as a rock. The location was nice and hotel was clean . The happy hour in the lobby was nice everyone friendly .
Comment from Hotel Management
Feb 24, 2017 by Justin- AGM, Hotel Management
Thanks for the review, Lisa. Glad to see you enjoyed our location and the staff was great. Sorry about the leaky shower. We'll get that addressed quickly. Thanks again and hope to see you back again soon.