Ratings based on 951 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
86% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified traveler from DFW

Beautiful view!

Posted Aug 30, 2015
Pros: Location, location, location!
Cons: The only drawback we experienced in the room was that the air conditioner could not be controlled, and it got a little cold.
Location: It was at the end of the Shelter Island peninsula. It was perfectly situated close to the San Diego attractions. Lots of relaxing things to do there
We were in room 267 which, on the balcony side, offered a beautiful view of the harbor. On the opposite side of the room, the view was of the bay, where we watched sailing boats. The Vessel Restaurant in the resort offered fabulous food and, again, beautiful views. We enjoyed a couples' massage at Spa Terre and left the spa very relaxed - just the perfect way to begin a vacation.
5 out of 5
Recommended
for Everyone
by A verified traveler from Yucca Valley

Beautiful Hotel

Posted Aug 26, 2015
Pros: Staff, Clean rooms, Restaurant,
Location: Sea World, Beaches,
Hotel was very enjoyable, clean. The beds were comfortable. Room was clean. I would really recommend this hotel. Close to many attractions. Staff was awesome.
Comment from EPC
Aug 29, 2015 by Resort Manager, EPC
Thanks for the visit and enthusiastic recommendation! We're delighted you enjoyed your Kona Kai experience and hope to welcome you back down the road!
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful views on both sides of the hotel

Posted Aug 25, 2015
Pros: We loved the bay and marina views. They had a sand bar on the marina side where they had lounge chairs and fire pits.
Cons: Sound proofing! We could hear our neighbors put down their toilet seat, flush and walk. It sounded like it was in our room.
Location: Lots of hotels and restaurants. On the bay side a walking trail and picnic areas.
Check in was quick and easy. The room was nicely decorated, the space was a little cramped with the 2 queen beds. The room and bathroom were clean and well appointed. The balcony had enough room for a table and chairs and had a beautiful view of the bay. The staff that we encountered were friendly and very helpful. The hotel was full but never felt crowded.
Comment from EPC
Aug 29, 2015 by Hotel Manager, EPC
We appreciate the feedback and are excited to have been able to share our site, services and hospitality. Thanks for the thoughtful review!
5 out of 5
Recommended
for Everyone
by A verified traveler from Canon City, CO

Great place.

Posted Aug 23, 2015
Pros: Restaurant food was great quality. Room, pool view, and grounds are good. Staff was exceptional.
Cons: All was good.
Location: Pool walks on the bay. Very easy to travel to attractions.
Great place, close to the beach. Would visit again. Pool and on site restaurant were good. We had a pool view room I would recommend. Staff was accommodating rooms were well appointed.
Comment from EPC
Aug 24, 2015 by Resort Manager, EPC
We love hearing from our guests and are thrilled that the scope of our offerings and services made for such a memorable visit. Thanks for taking the opportunity to reach out; we hope to welcome you back the next time you're in San Diego!
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful spot!

Posted Aug 21, 2015
Lovely hotel with gorgeous view and tons of amenities. Staff was great. Wish I had chosen a room with the marina view instead of the bay view, but the room was great regardless!
Comment from Hotel Management
Aug 25, 2015 by Resort Manager, Hotel Management
We're delighted to hear you enjoyed the experience so thoroughly and look forward to return travels where we can showcase even more of our services and views. Thanks for sharing and for choosing our Kona Kai Resort!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Location!!!

Posted Aug 21, 2015
Stayed at Kona Kai for our Honeymoon a few weeks ago. Staff were wonderful, hotel was clean and newly remodeled! Food was amazing and pool was ideal!!! Can't wait to go back!!!
Comment from Hotel Management
Aug 25, 2015 by Resort Manager, Hotel Management
Congratulations to you both, and thanks for choosing to celebrate with us. We're pleased the visit was a memorable one and wish you our very best in those many milestones ahead!
5 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis, MN

Great hotel for family vacation

Posted Aug 20, 2015
Location: Great location near US Navy base. That is if you go for a walk outside the hotel you will always see different US Navy ships passing by. That is great
Great location near US Navy base. That is if you go for a walk outside the hotel you will always see different US Navy ships passing by. That is great
Comment from EPC
Aug 21, 2015 by Hotel Manager, EPC
We're fortunate to be able to offer our guests such unrivaled views and delighted to hear the impact these had on your experience. Thanks for taking the opportunity to share and for being a guest of our Kona Kai Resort!
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Bayview room

Posted Aug 18, 2015
Pros: Everyone at the hotel was so friendly.
Location: Sea World, Downtown San Diego, the Marina and Seaport Village are all within a 15 to 20 minute drive. Excellent location and views of the San Diego.
The resort was excellent. The hotel staff from the valet to the cleaning staff were excellent. Everyone greeted us with a warm hello or good morning. We arranged for a bonfire on the beach and had a bay view room. Dinner in the Vessel Restaurant was excellent. I would recommend to all my friends a stay.
Comment from EPC
Aug 21, 2015 by Hotel Manager, EPC
We're immensely proud of our team and especially happy to hear the impression their efforts left on your stay. Thanks for taking the opportunity to share and reach out; we look forward to sharing the kind words on your behalf!
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely place but.....

Posted Aug 17, 2015
This is our second time at the nice Kona Kai Resort. The problem is the room are not sound proof so it is noisey a little bit and the AC does not cool the room and if there is no one moving in the room it will be turned off. We had to take turnes for turning the AC on all the night because of the sensor. Over all I love the place but I wish that they put more efforts on making the room more comfy. Over all the Kona Kai Resort is a very good place to stay in.
Comment from EPC
Aug 21, 2015 by Hotel Manager, EPC
Thanks for being a returning guest and for the kind feedback of your experiences. It's always a pleasure to work alongside our guests to ensure optimal accommodations, and we'd be happy to do so for you in return travels. Best wishes and safe travels until then!
5 out of 5
by A verified traveler

It doesn't get any better

Posted Aug 9, 2015
Pros: The view and the friendly staff.
Cons: Nothing
Location: Close to the airport and just a short drive to the Gaslight District in downtown, where there's dozens of fine restaurants.
We have stayed at EVERY hotel on Shelter Island In San Diego and the Kona Kai is "the best" by far. Excellent rooms, each with a view of either the marina or the beautiful harbor. The hotel staff couldn't be nicer or more helpful. They always go overboard to make your stay perfect. We love this place and won't stay anyplace else now. 5 Stars in my book. Excellent!!
Comment from Hotel Management
Aug 13, 2015 by Resort Manager, Hotel Management
Thanks for the recommendation and enthusiastic words. We couldn't be happier to have you as our loyal guest, and we look forward to welcoming you back for many memorable returns!