UNDER RENOVATION - Did not know
Posted Apr 16, 2017
Hotel is currently under renovations. The entire main entrance is closed and there is a temporary one. Also, there is a brand new building being built at the end of the row of various buildings that have additional hotel rooms.
We were placed NEXT to the construction, our room smelled like sewage when we walked in and the towels had stains on them. Additionally, the bath tub was old and scratched/old looking. We were so tired the night we arrived and we were told hotel completely booked so we had to stay in our room. We asked to switch in the AM. Staff was fine, but not overly accommodating. They said they would work on switching.
Once we moved to the main building and got a new room, things improved, but it still was NOT a 4 star hotel in my opinion. More like a 3 Star. The room we were moved to was clearly a smoking room so it smelled. This was unfortunate as I am not a smoker and because I was traveling with my 12 year old daughter. We did not want to complain again though so we stuck it out. Room was cleaner than separate building rooms. If you stay at this hotel, make sure to ask BEFORE booking the following:
1. Is room smoking room? 2. is room a PET FRIENDLY room? 3. Is room in MAIN building or in a separate building? Pool was nice although small. Beach was not really a beach because it is on the inlet so there was a patch of sand with a few cabanas but then a bunch of rocks (so you could not swim) and boat docks so if you could swim, you wouldn't.