Would like to return but hotel needs to improve.
Posted Oct 17, 2016
Wonderful location excellent views very nice pool area really like the lounge lay out in the lobby but unfortunately we had a very dirty room at check-in and after talking to the hotel twice it never really got cleaned although each time it got a little better.
Eight out of 10 staff members that we spoke with were exceptionally friendly and helpful. Unfortunately two out of 10 for the most part were responsive in what they say, but not really what they do. We asked the pool attended for a plastic knife and spoon he said he would get it but he never brought it back. When I went to the kitchen although, they produced one right away.
The oddest thing happened a few days before we left. I was taking a shower all soaped up and suddenly the water turn to scalding hot with no cold. Maintenance arrived and discovered that there was no cold water anymore for the shower or the sink or even the toilet? The hotel was nice enough to let us use the shower in the room next-door and the problem was resolved by the morning.
We had breakfast on the first morning and it was subpar, the potatoes were most likely frozen at one time the eggs didn't really look like eggs probably powdered and the bacon was oily.
We like healthy good food and since we were there for six nights we ended up finding some really nice places to eat around town such as: Jakes Delmar, The Prep Kitchen, Zel's and Americana Restaurant.
Comment from Hotel Management
Nov 28, 2016 by Terry Buchholz, Hotel Management
Thank you for your recent visit to our hotel. We value your feedback and appreciate you recognizing our dedicated staff and location as strong attributes. I’m especially pleased to hear that you enjoyed our beach valet service equipped with boogie boards. During your next visit, I encourage you to try our seasonally-inspired menu at KITCHEN 1540 inspired by local produce. As room maintenance is a top priority, we’re currently undergoing a soft goods remodel to eliminate any blemishes and ensure our "home by the sea" remains rated as one of the best hotels along the San Diego coast. We look forward to welcoming you back soon to experience our style updates.