Terrible room not all as described.
Posted Dec 3, 2016
I have been staying at La Jolla Cove Suites for 20+ years. I have been very happy with the accommodations until my November 25-28 stay. What I encountered on arrival bears no resemblance to the photos on their website. The room was not a suite although it was identified as such on the maps near the elevators. In fact, the room was barely larger than the bed. I haven’t experienced a bathroom so small since traveling on overnight trains in Europe.
Upon arrival, I spent almost an hour driving ‘round and ‘round through your parking lot and adjacent areas simply to find a place to park for registration. Eventually I parked in the area just outside the office. While I was registering, the clerk next to mine was selling parking spaces to people who were clearly not guests of the hotel! After registration, I was directed to the basement where I spent 30 minutes before finding a place to park. The room (209) was, to say the least, a disappointment. When I complained at the desk, I was told that a change was not possible.The hotel was full. If I had not made a nonrefundable prepayment, we would have fled to another hotel. The switch inside the door wasn’t connected to anything. The pulls on the front curtain were broken so we could not open the curtains for our entire stay. The door on the tiny bathroom sticks. When opened, it sounds like the door was being torn off it’s hinges. We never did get a comfortable temperature for showers.