good location but...
Posted Oct 24, 2016
This is a good location when visiting san diego. Just minutes to all the "Tourist" attractions, airport, etc. But, we booked a 2 bedroom suite but instead got a one bedroom suite (with NO bedroom door) and bunk beds instead of a sofa in the livingroom! Bunk beds, (which we expected in the 2nd "bedroom") in the living room is not 2 bedrooms!. Also no table to sit at except a children's very small table. We also had to call the front desk 3 different days because housekeeping kept forgetting things like: TOWELS, WASH CLOTHS, TOILET PAPER AND SHEETS FOR THE BUNK BEDS!! The front desk personnel was very nice and promptly had staff bring the necessary items, BUT 3 DAYS OF THIS! We were surprised because we always left a tip for housekeeping, except for the last day! Good price but not worth the headaches!
Comment from Hotel Management
Oct 26, 2016 by Avin Abbas, Hotel Management
Dear Guest, thank you for taking the time to reviews. My apologies regarding the inconvenience we caused you with our Housekeeping team. This is definitely not the experience we want you to have.
Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve.
We hope you will give us another chance in future when visiting San Diego.