Posted Oct 20, 2016
The hotel was quite lovely, and the staff was amazing. I'm in the hospitality industry and I know how difficult it is to keep the staff motivated. However, the fact that the elevator was not working, and was treated so matter of factly is unacceptable. I witnessed 60 and 70 yo people struggling up and down the stairs, and I climbed up from the 4th to the 9th and felt like I was having a heart attack. The hotel should have done something to makeup for this fairly major thing.