Posted Dec 9, 2016 on Hotels
Poor customer service. Hard to find. This "hotel" isn't labelled as a hotel and it looks like a condo park, which it is. I asked the front desk manager, who put down her soda and hid her chocolate cake just long enough to not apologize for the inconvenience and explain why they don't put up a sign to make it easier for hotel guests, saying it was because they "really aren't a hotel but just rent hotel rooms as a courtesy to their condo owners". Ok, understood, so we are not your priority to get guests in easy - you just want our $. Then, they didnt have my Hotels.com reservation. Initially she told me it was because Hotels.com never sent it, but then after I wasted my time to call them at the end of a long day she revealed it was actually because there is no staff "after hours(reservation made at 7 pm, check in at 10 pm) to retrieve Hotels.com reservations and bring them to her. So, hotel guests are not your priority enough to not hire someone with enough working hours to pull your reservation which WAS SENT FROM HOTELS.COM to the front desk. Thus inconveniencing and stressing guests out that their reservation doesn't exist after a long day. Not entirely sure how this is labelled as an upscale hotel resort, very uncaring customer service as far as guest satisfaction. OK pool.
Also annoying to have to carry bags into the unlabeled lobby and then be told you have to bring them back and drive to another place. Map to condo locations not very clear.
Room service good.