Ratings based on 222 Verified Reviews

3.1 out of 5
59% of guests recommend
3.2 Room cleanliness
3.7 Service & staff
3.2 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Ohio

You get what you pay for.

Posted Jan 14, 2017
Pros: Location.
Cons: Remodel, update, clean. The picture shows pristine flags. They are dull, drab and disappointing. That should have been our clue to go elsewhere.
This hotel was disappointing for the most part. While it was conveniently located to Old Town San Diego, it was very worn. We were placed in a room at the end of the hall. Had I been traveling alone, I would not have accepted the room as it led to a back stairway with a gate that was not always locked. The rooms open to a passageway...not an interior corridor. Staff were nice. Continental breakfast (included) was minimal!
4 out of 5
Recommended
for Everyone
by A verified traveler from los cabos

Nice, close to trolley station

Posted Dec 24, 2016
Nice hotel, walking distance to the trolley and amtrak station
Comment from Hotel Management
Dec 25, 2016 by Sanjay, Hotel Management
Dear Guest Thank you for your comment and we hope to see you again on your next visit to San Diego
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to Old Town

Posted Dec 11, 2016
Pros: Comfortable & clean
Location: Old Town
Close to Old Town. Clean & comfortable. Staff were very helpful
Comment from Hotel Management
Dec 18, 2016 by sanjay, Hotel Management
Dear Guest Thank you for you comments.
1 out of 5
by A verified traveler

This place has no clue about customer service!

Posted Dec 11, 2016
Even though we didn't end up staying wanted to share that this hotel and management did nothing to help our situation... We booked it late (approximately 11pm) and then realized we didn't need to stay and called to cancel within an hour. The hotel would not budge. We even called the next day to speak with a manager and again they would not refund. We never stayed and nobody had to lift a finger and they would not help us out... To me, that is horrible customer service and shows they don't care. I will never consider staying here again.
Comment from Hotel Management
Dec 14, 2016 by sanjay, Hotel Management
We are sorry about your reservation, but making a reservation at 11 pm and telling hold that room is unfair for other guest who may have wanted that room and after midnight it is very hard to sell the room again, all hotels would have don't the same thing and also the reservation you had was a non refundable rate which is even a lower rate.
3 out of 5
by A verified traveler

Posted Dec 9, 2016
The hotel is a bit dated and could use some remodeling. That said the room was comfortable and clean, continental breakfast was not worth listing as a amenity.
Comment from Hotel Management
Dec 10, 2016 by Sanjay, Hotel Management
Dear Guest Thank you for your review. We are in the process off remolding our rooms and improving our breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal, Canada

Convenient & clean

Posted Nov 13, 2016
Pros: Convenience, cleanliness, nice staff...
Cons: More breakfast choices
Location: In Old Town San Diego, lots of restaurants and shops. Also close to the airport and downtown.
Room was clean and cozy. Hotel staff was really nice!
Comment from Hotel Management
Nov 15, 2016 by Sanjay, Hotel Management
Dear Guest Thank you for your review and we are happy that you enjoyed your stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

For the price, this hotel was great.

Posted Nov 8, 2016
Pros: Spacious bathroom, and room
Cons: n/a
Location: Walking distance to Old Town shops, restaurants, and bars. Short Uber ride to the zoo, airport, and sea port.
The room was clean. The bed was comfy. The bathroom was clean, and spacious. Room had a microwave (which I didn't use), and a mini fridge. The TV had a lot of channels, which was a nice surprise. Room was spacious too. The front lobby gentlemen when you check in and out is one of the nicest hotel staff I have met. Great stay, for an even better price. I highly recommend.
Comment from Hotel Management
Nov 8, 2016 by Sanjay, Hotel Management
Dear Guest Thank you for you wonderful review and are happy to hear that you enjoyed your stay with us.
1 out of 5
by A verified traveler

noise at night with bikers yelling people

Posted Oct 18, 2016
Location: the location was not bad but far from old town
this is a bikers hotel with people drunk all the time and banging on the wrong doors. there was no hot breakfast only coffee some mini muffins and no butter . the add says hot breakfast not much parking . would not stay at this hotel again. hotel.com should be ashamed for not checking this out
Comment from Hotel Management
Oct 20, 2016 by Sanjay, Hotel Management
Dear Guest We are sorry that you did not enjoy your stay. We are not a bikers hotel, but to say that bikers are nice people as well and we are sorry that someone else knot on your door. We do not say anywhere that we offer hot breakfast if you had so us that adv we have refunded you money in full because we do not like to misinform guest, we only offer a small continental breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Sep 20, 2016
Nice hotel...always clean. Rooms were good size and comfortable. Would definately stay again. Only problem was no pool or jacuzzi.
Comment from Hotel Management
Sep 22, 2016 by Sanjay, Hotel Management
Thank you for staying with us
5 out of 5
Recommended
for Everyone
by A verified traveler

Customer service

Posted Sep 14, 2016
Very Good customer service! Thank'you for your help!
Comment from Hotel Management
Sep 16, 2016 by Sanjay, Hotel Management
Thank you for your review