Ratings based on 1,034 Verified Reviews

3.9 out of 5
85% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa

A nice surprise

Posted Apr 29, 2017
Pros: For the price, location and quality was great. 3rd floor rooms provided more "privacy" but luggage all has to be carried up.
Cons: Parking could be challenging during the busy season. Took awhile to get hot water in the shower.
We were not expecting a lot based on the reasonable price, but the location was excellent, easy walk to the boardwalk, and restaurants. The front desk staff could not have been more accommodating, very friendly and helpful. We were a mid week stay, so parking was not an issue, although it would be a challenge during busy times as it is first come first serve. The room was clean, updated bathroom, and we did not find the street noise to be overly intrusive. We sat out on the 3rd floor upper deck, and enjoyed the sunset, with a wee view of the ocean.
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location but....

Posted Apr 27, 2017
Pros: The location and it had conditioner
Cons: Better breakfast and don't advertise free wifi if it is not available.
Location: Beach walk, view sunset, lots of restaurants, ride bikes.
This IS a great location for a quick walk to the beach. However two of the filters that we put in our search were not quite accurate. There was no free wifi as advertised. The free breakfast consisted of some anemic coffee and pastries. Not a healthy option to be found. The front desk staff was mixed. Randy was helpful but the woman at that he desk was as unfriendly as possible. The rooms are small but nicely decorated.
Comment from Hotel Management
Apr 27, 2017 by Jim, Hotel Management
Thank you for staying with us, and for your helpful comments. I do apologize for the service you received from one of my guest service agents, and will talk with her about your check in. We working on free WiFi, but for now, only offer a paid service. The simple continental is only juice, fresh pastries, coffee, and a selection of teas. I am happy that you did like your room, and hope you will come again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, AZ

Great Value within a block of the beach

Posted Apr 25, 2017
Pros: price, location, cleanliness, staff, king sized bed, bathroom design
Cons: Mini fridge, slightly softer bed, better AC unit
Location: bars, clubs, restaurants, shops and the beach!
I have stayed at a few different hotels in the Pacific Beach and Mission Beach area, but this was my first visit to PB Surf Beachside Inn. I was extremely happy with the price, location, cleanliness, and staff. The bed was king sized, bathroom was very nicely done, and the lighting was sufficient throughout the hotel room. Also, there was plenty of drawer space to store clothing outside of the suitcase. Plenty of restaurants and bars within a few minutes walk, and close enough to hear the ocean waves cracking with the windows open. I was not entirely happy with the room size, there was little to do but sleep or get ready within the room as there was no area to lounge outside of the bed, but that likely goes with the price. The bed was a little on the stiff side, however, I did sleep well. The AC/Fan unit would not be of much use on hotter days. Lastly, there was no mini fridge to store any food, so remember to bring a cooler if you wish to store any food items. Overall, I would consider staying in the future for the right price, however my significant other prefers more amenities and may not give the opportunity.
Comment from Hotel Management
Apr 27, 2017 by Jim, Hotel Management
Thank you for staying with us and for your comments. Please just let us know about the lack of a refrigerator the next time. We will be very happy to get you one. Also, we are currently working towards replacing the few that have topped working. One last thing, we also have larger rooms, and hopefully will be able to accommodate you and your significant other with one of those.
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

Great experience overall!

Posted Apr 22, 2017
Great value and friendly staff. Will definitely be back!
Comment from Hotel Management
Apr 23, 2017 by Jim, Hotel Management
Thank you! We look forward to your next visit!
4 out of 5
Recommended
for Students
by A verified traveler from Yuma, AZ

Close to the beach

Posted Apr 13, 2017
Location: Everything is close. Food, Drink, Beach and entertainment.
Maybe close to the beach but it's also right on the main street which gets pretty noisey. Attracts a young crowd that may get noisey.
Comment from Hotel Management
Apr 13, 2017 by Jim, Hotel Management
We do have personnel on every night now to help prevent excessive noise in the late nights. Pacific Beach does have a younger crowd during especially the spring break period. However, the majority of our guests are families. I hope your stay was nice and quiet.
3 out of 5
by A verified traveler from MI

You're only here to sleep

Posted Apr 10, 2017
Pros: Walking distance to the beach.
Cons: Clean up the place.
Location: Walk the beach.
If a clean room for the night is all you need, you're fine at this hotel. The outer area is cluttered with housekeeping laundry bins and push carts - clearly there is nowhere to store this out-of-sight. The pool is on another property and the pool area is neglected. This "sister" property must be going through renovations, which is the only explanation I could come up with for the mounds of mattresses, chairs, desks, lamps, etc., all of which were outside along within large laundry bins. I spent a lot on a room that I could barley open the provided mini fridge door. Noisy spring-breakers were pounding on doors and screaming loudly at 1:00 am, with no evidence of a hotel manager to break up the incident.
Comment from Hotel Management
Apr 13, 2017 by Jim, Hotel Management
Yes, we are going through an extensive renovation at the Pacific Shores Inn where our swimming pool is located. We just had a major deck cleaning performed yesterday at the pool. The renovation issues will be behind us on the 24th of this month, so everything will be back to normal then. Thank you for your comments.
5 out of 5
Recommended
for Everyone
by A verified traveler from phoenix az

Nice room close to the beach

Posted Mar 22, 2017
Room was great and spacious you can see the beach from the hotel great location only one major issue the bed was so hard couldn't sleep the entire 4 days I was there sleeping on the floor might have been more comfortable
Comment from Hotel Management
Mar 22, 2017 by Jim, Hotel Management
I will definitely forward your comment to the people who purchase these items. I do appreciate your comments, and will use them to our advantage. Thank you.
2 out of 5
by A verified traveler

Close to the beach, but not the best experience.

Posted Mar 20, 2017
Pros: Close to the beach, parking (limited but still free parking) and near awesome restaurants.
Cons: Customer service and a bathroom remodel, strangely enough.
Location: The beach is so close and so are all the nice restaurants!
Very excited about how close to the beach the hotel was, however we had to move rooms three times because the first two didn't have a refrigerator. Then the front desk mistakenly gave some other people our room key and they walked into our room with us in there. The front desk did not seem sympathetic to the situation then they accidentally disabled my key along with theirs so I couldn't get back in. The place was recently remodeled I think and it looks good but the shower doors do not open outward because they are too big for the room and the bathroom door was not fitted right so every time you opened it, it sounded kinda like a machine gun. Sucks if you wanna pee at night and not wake everybody. And we had some nosy neighbors, but that is just bad luck. I don't usually review but the hotel stay was not ideal. Pacific Beach is a great place to visit tho! Great restaurants and the beach is gorgeous! Not sure if customer service will improve at the hotel because the place is pretty popular I'm guessing because it is so close to the beach. Also, you have to pay for wifi so plan accordingly.
Comment from Hotel Management
Mar 22, 2017 by Jim, Hotel Management
Thank you for your comments. Customer service is our #1 goal at our property regardless of how popular our business is. We do care about your experience with us, and hope it will be better than you described. There are a few rooms with smaller than usual bathrooms, and that is still after we enlarged about 50% of them in our last renovation. Unfortunately, there was no possible way to enlarge them all. Thank you for your comments.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the beach, restaurants and bar

Posted Mar 18, 2017
Good, clean room, quiet and good location. This was my 2nd time staying here and I will definitely be staying here on my next trip.
Comment from Hotel Management
Mar 20, 2017 by Jim, Hotel Management
We look forward to your next visit with us! Thank you for the nice comments.
4 out of 5
Recommended
for Everyone
by A verified traveler from Cedar Rapids Iowa

Posted Feb 24, 2017
Needs new mattress........priced right close to the ocean..................
Comment from Hotel Management
Feb 28, 2017 by Jim, Hotel Management
Please let us know which room you are in so that we can have this investigated. Thank you for your comments.