Ratings based on 1,022 Verified Reviews

3.9 out of 5
85% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from phoenix az

Nice room close to the beach

Posted Mar 22, 2017
Room was great and spacious you can see the beach from the hotel great location only one major issue the bed was so hard couldn't sleep the entire 4 days I was there sleeping on the floor might have been more comfortable
Comment from Hotel Management
Mar 22, 2017 by Jim, Hotel Management
I will definitely forward your comment to the people who purchase these items. I do appreciate your comments, and will use them to our advantage. Thank you.
2 out of 5
by A verified traveler

Close to the beach, but not the best experience.

Posted Mar 20, 2017
Pros: Close to the beach, parking (limited but still free parking) and near awesome restaurants.
Cons: Customer service and a bathroom remodel, strangely enough.
Location: The beach is so close and so are all the nice restaurants!
Very excited about how close to the beach the hotel was, however we had to move rooms three times because the first two didn't have a refrigerator. Then the front desk mistakenly gave some other people our room key and they walked into our room with us in there. The front desk did not seem sympathetic to the situation then they accidentally disabled my key along with theirs so I couldn't get back in. The place was recently remodeled I think and it looks good but the shower doors do not open outward because they are too big for the room and the bathroom door was not fitted right so every time you opened it, it sounded kinda like a machine gun. Sucks if you wanna pee at night and not wake everybody. And we had some nosy neighbors, but that is just bad luck. I don't usually review but the hotel stay was not ideal. Pacific Beach is a great place to visit tho! Great restaurants and the beach is gorgeous! Not sure if customer service will improve at the hotel because the place is pretty popular I'm guessing because it is so close to the beach. Also, you have to pay for wifi so plan accordingly.
Comment from Hotel Management
Mar 22, 2017 by Jim, Hotel Management
Thank you for your comments. Customer service is our #1 goal at our property regardless of how popular our business is. We do care about your experience with us, and hope it will be better than you described. There are a few rooms with smaller than usual bathrooms, and that is still after we enlarged about 50% of them in our last renovation. Unfortunately, there was no possible way to enlarge them all. Thank you for your comments.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the beach, restaurants and bar

Posted Mar 18, 2017
Good, clean room, quiet and good location. This was my 2nd time staying here and I will definitely be staying here on my next trip.
Comment from Hotel Management
Mar 20, 2017 by Jim, Hotel Management
We look forward to your next visit with us! Thank you for the nice comments.
4 out of 5
Recommended
for Everyone
by A verified traveler from Cedar Rapids Iowa

Posted Feb 24, 2017
Needs new mattress........priced right close to the ocean..................
Comment from Hotel Management
Feb 28, 2017 by Jim, Hotel Management
Please let us know which room you are in so that we can have this investigated. Thank you for your comments.
4 out of 5
Recommended
for Everyone
by A verified traveler from Maple Valley, WA

Very Accomodating

Posted Feb 22, 2017
This hotel is in a great location, no more than a block from the boardwalk. This is the third time we've stayed here and the rooms are always tidy. We were fortunate enough to be able to check in early around 1130, my only complaint is there is some road noise from Mission Boulevard in the particular room we stayed in. Definitely worth checking out.
Comment from Hotel Management
Feb 23, 2017 by Jim, Hotel Management
I hope the next time you stay with us, we will be able to place you in the quieter section located in the courtyard area. Thank you for making your comments, and we look forward to your return.
3 out of 5
Recommended
for Everyone
by A verified traveler

A better motel than most

Posted Feb 17, 2017
Nicely upgraded room. Wood shutters. Modern features. Area was safe and walkable to the beach. Cleaning products too strong. Bleach and or Pine sol smell. Pillows very uncomfortable. Bed not great.
Comment from Hotel Management
Feb 19, 2017 by Jim, Hotel Management
We do constantly replace the pillows, and if I could find out which room you were in, I could check on the mattress as well. I will also inform housekeeping of the strong smell left behind after their cleaning to see if it was related to something specific. Thank you for staying with us and sharing your comments.
5 out of 5
Recommended
for Couples
by A verified traveler from Las Vegas, NV

Clean, comfortable, and right by the beach.

Posted Feb 15, 2017
Pros: Cleanliness and proximity to the beach.
Cons: The toilet in our room was touching the vanity, so it made for an awkward sitting position.
Location: Pacific Beach Lots of restaurants and shops Easy walk for walkers to Mission Beach with paved walkway along the beach itself.
We were given a third floor room, so we could see the ocean from our room. The hotel was small but clean and comfortable. We had absolutely no trouble checking in or out during our stay. We also found parking quite easily, which was free. I can see where it may have been slightly more challenging if it had been later at night, but it was still just perfect for us. A two minute walk gets you to the beach, and you have the option to go down a staircase or walk down a paved, sloped hill to get to the water. There are several restaurants and shops in the area. The room had a queen size bed, iron, ironing board, microwave, refrigerator, two blow-dryers, and a back-lit mirror in the restroom. The mattress was firm, but it was still comfortable for me, and I prefer soft mattresses. The hotel provides coffee and pastries every morning in the small check in area. I believe there is a small charge for WiFi, but it is much lower than many of the larger chain hotels. Given the proximity to the beach and the good experience we had, we will most likely return.
Comment from Hotel Management
Feb 18, 2017 by Jim, Hotel Management
I'm happy you were able to take advantage of our location with a nice cozy room located on the third floor. Just walking out on the terrace and seeing the view of the ocean can really make someone's day. We hope to see you again, and just know, we do offer larger rooms as well.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location!

Posted Feb 8, 2017
Pros: Location is great value; room comfort is good.
Cons: Staff at check-in needs customer sensitivity training.
Location: Beach 1 block away
Good location, just one block from the beach. Newly remodled rooms were very comfortable with a little road noise.
Comment from Hotel Management
Feb 10, 2017 by Jim, Hotel Management
Guest Services is our number one goal, and I will be sharing your review with my entire staff. I appreciate your review, and do hope you will stay with us again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 6, 2017
Nice Hotel 1block to great beach. One can walk to lots of Bar and/or Restaurant options.
Comment from Hotel Management
Feb 18, 2017 by Jim, Hotel Management
I'm happy you were able to take full advantage of our spectacular area!
1 out of 5
by A verified traveler from A

Nasty smell in the room, really old pillows

Posted Jan 30, 2017
Nothing like the pictures, nasty smell in the room, old clumped pillows, view is other boring buildings. NOTHING LIKE THE PICTURES
Comment from Hotel Management
Feb 18, 2017 by Jim, Hotel Management
It is possible that you did have a room without an interesting view. I wish we could have changed your room, especially with the issues you mentioned. We have no intention of allowing anything what you mentioned from going on. The pillows are replaced on an ongoing basis, so there should never be old clumped pillows. I will forward your comments to my executive housekeeper. And, the pictures are of our actual rooms. Thank you for your comments.