Overpriced for quality and cleanliness
Posted Nov 22, 2016
Be very careful to look at the additional fees here. First of all they charge you Thirty seven dollars a day to park your car there. We quickly figured out that's because everything at the "resort" is so overpriced that is where they make their money. Their high end restaurant was completely out of range price wise. dinner at their moderate restaurant was a cool one hundred and six dollars for two. We had one glass of wine with dinner and that's it. Then they charge you thirty dollars a day as a "resort fee". this gives you access to the fitness room, the pools etc... The room was adequate but dirty and old. The bathtub surface had been "repaired" so badly that it was rough to stand on. The frig did not work and the shelving was rusted. The lanai was so close to the other room's lanai that there was no privacy. The beam on the side of the lanai pergola was rotted out and the siding hung from the building. I was happy to see that the flooring was a hard, laminate like surface as that usually means a better "barefoot" experience. However, though they did sweep it, I think it had been a long time since it was mopped. Very dirty. Housekeeping never made it to the room before the end of the day and did not replenish our soap until we called and asked them to. We specifically asked them to change the sheets on the third day and they said they would, but did not. Very disappointing.
Comment from Hotel Management
Nov 29, 2016 by Kelsey, Guest Services, Hotel Management
Sonja, thank you for your thorough feedback regarding your recent stay. While we're glad you enjoyed the resort's close proximity to top attractions, 5 pools and location on Mission Bay, we're disappointed some aspects of your stay were not up to par. We've sent your review to the Director of Housekeeping and maintenance team to ensure your experience is not repeated. That being said, we hope you might consider joining us on the island again in the future!