My vacation started everytime I left my room
Posted May 16, 2016
Couldn't wait to go home. Motel turned hotel. It takes more than paint and fancy throw pillows to update this place. The lobby was jazzy as hell to lure you into thinking your room would look similar.. Lies. Breakfast was interesting; eggs, potatoes, cut up sausage links, muffins, and fruit. Seems descent, but if you didnt book directly with the hotel and through Expedia, you had to pay $12. The highlight was that the staff was really nice and they had the channels Bravo and ESPN. You could tell they were goal minded and professional with the guests needs. It made you look past the many flaws in the room such as the 2 outlets In the room being #1 by the room door behind the curtain and #2 the sink area. I enjoyed wondering why the microwave was on the desk unplugged, but I loved carrying it over to the sink plugging it up and holding it while it cooked my food. The trash cans had no liner so I can only imagine the bacteria it saw daily. The queen bed was really a full, the walls were thin says the guy who I heard next door say, "Why do ppl take showers at night on vacation." He equally didn't know I could hear everything in his room as well.#Nightmares and Daymares. Consider all options other than free airport shuttle before booking here.
Comment from Hotel Management
May 24, 2016 by PVH Management , Hotel Management
Thank you for providing feedback upon your recent stay with us. We are sorry to hear that you did not experience a 5 star stay with us. You are correct we are dedicated to our guest's needs and truly focus on giving amazing service. Apologies if we did not exceed your expectations in your accommodations, we are noting your feedback and are working to fix them. Thank you again for choosing the Porto Vista Hotel.