Ratings based on 456 Verified Reviews

3.6 out of 5
67% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from P

Roomy room

Posted Apr 12, 2017
The room was a nice size. Had a musty urine smell. The overall look was unkept.
Comment from Hotel Management
Apr 15, 2017 by Claudia, Hotel Management
Dear Melody, Thank you for taking the time to share your experience at Quality Inn & Suites. We pride ourselves on delivering an exceptional and CLEAN environment to all guest, and we apologize this was not what you encountered during your stay. Your concerns have been shared with our Housekeeping team. It is our deepest hope that you would allow us to welcome you again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Easy,convenient setting

Posted Apr 10, 2017
The staff were great, breakfast was good. There was some noise at night.
Comment from Hotel Management
Apr 15, 2017 by Claudia, Hotel Management
Dear Guest, Thank you for staying with us on your visit in the Oceanside area. It is unfortunate that activity from other guests prevented you from getting a good night rest. Please accept our sincere apologies for any inconvenience experienced during your stay. We share your interest in having quiet hours and will continue to support this effort. We hope to welcome you back through our doors again soon!!
3 out of 5
by A verified traveler

Posted Feb 6, 2017
Not even an hour availability for early check in, pillows very small and hard, carpet very dirty.. not a good experience
3 out of 5
Recommended
for Everyone
by A verified traveler

Needs repair.. Convenient to freeway.

Posted Feb 6, 2017
Room smelled of smoke besides being a non smoking rooms. Staff seemed unconcerned. Door did not work properly. Doorknob loose and according to front desk no repair was going to happen. Hole in bathroom wall. Generally old and needs painting and repair.
Comment from Hotel Management
Feb 27, 2017 by cherri, Hotel Management
Thank you for your response we really appreciate for taking time to let us know how we are doing. We really apologize and will forward the issue you have mentioned in your feedback to the management company.
1 out of 5
by A verified traveler

Posted Jan 3, 2017 on Hotels
Smoking everywhere. Very bad smell everywhere. Not for family.
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Thank you for taking out your valuable time to take a survey. It is very important for us to know where improvements are needed. We are 100% non-smoking property and we do have a designated smoking area. We really apologize for the inconvience you had during your stay.
4 out of 5
by A verified traveler

Convienant and clean hotel

Posted Dec 30, 2016 on Hotels
The hotel accomadated late check-in with no problem at all. The nightly rate was very budget friendly and the free breakfast was a bonus! The only thing I was disappointed was we had a spill on one of the beds and when we returned in the evening they had cleaned the room but did not change the sheets.
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Thank you for your feedback we really appreciate for that. We will forward this complain to head housekeeper so she can train the staff properly so it does not happen in the future for other guest.
5 out of 5
Recommended
for Everyone
by A verified traveler

Surprisingly nice

Posted Dec 28, 2016
Pros: Big bedrooms
Cons: Little cleaner around full trash cans
Location: Close to freeway, restaurants, mall.
Comfortable stay, great price, super breakfast, liked the bed.
Comment from Hotel Management
Jan 26, 2017 by Cherri, Hotel Management
Thank you for your feedback. we really appreciate for it.
2 out of 5
by A verified traveler from USA

You can do much betger

Posted Dec 12, 2016
Motel feel. Dirty stairs, dirty room and balcony. Housekeeping can't even make a bed. Save your cash and go somewhere else.
Comment from Hotel Management
Jan 26, 2017 by Cherri, Hotel Management
Thank you for your feedback it is really important to us to let us know where improvements are needed at our property.We will forward this email to head housekeeper to train her staff properly. We really apologize for the inconvenience you had during your stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Dated but decent. Would go back. Kitchenette hand

Posted Dec 11, 2016
Although we had a pluthera of issues. Micro intermittently working, frig had to be changed out. No hot water due to construction. They accomodated all challenges. If you are high maintenance, you may not like it. If you don't mind a dayed hotel and are on a budget its great. Convenient location too.
Comment from Hotel Management
Jan 26, 2017 by Cherri, Hotel Management
Thank you for your feedback we really apologize for the inconvenience you had during your stay. We will forward this matter to upper level maintenance.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 10, 2016 on Hotels