Ratings based on 242 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
84% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from chiapas

Posted Jul 20, 2016
habitaciones comodas, limpias todo muy agradable, cuenta con varios servicios
3 out of 5
by A verified traveler from Long Beach, CA

Nice hotel when you need to stay near border

Posted Jun 17, 2016
Got the job done, room was clean (carpet could use some shampoo), breakfast wa decent.
1 out of 5
by A verified traveler

DHS detention center!!!!!!

Posted May 13, 2016
Pros: NOTHING. The staff is afraid of the DHS guards.
Cons: Let people know that this hotel is used as a JAIL!!!
Location: Things to do is avoid this hotel!
DHS guards are so RUDE and disrespectful they have no idea how to behave or treat people other than detainees. Expedia has yet respond to us to give us a refund. Expedia failed to disclosed that this hotel used by DHS as a detention center. BAD experience using EXPEDIA.
2 out of 5
by Travis from Yucaipa

Check your rate and have it in writing!!!

Posted Apr 10, 2016 on Hotels
The room was very nice, but the hotel staff was not very knowledgable or helpful. They played games with the room rates. I was in the area for 3 weeks for work and I had to go to another hotel because they gave me one price and tried to charge me for another. I called corporate to complain and got hung up on 3 times and finally left a message and never got a call back. Eventually Rajal the manager refunded my money.
1 out of 5
by A verified traveler

Do not take responsibility for their actions

Posted Mar 28, 2016 on Hotels
Not enough they damaged and took my phone charger without notification. They gave me half working condition charger then yelled and screamed saying they would not replace it accusing me of something not my failt
5 out of 5
by Laetitia

This traveler left a rating score only Posted Mar 27, 2016 on Hotels
4 out of 5
by Ernesto

This traveler left a rating score only Posted Mar 5, 2016 on Hotels
4 out of 5
by Brenda

This traveler left a rating score only Posted Feb 25, 2016 on Hotels
3 out of 5
by James from Mexico

Clean and quiet gem of a hotel room

Posted Feb 25, 2016 on Hotels
Hotel was a nice surprise, for a one night stay after crossing the border from Tijuana into the US. I would definitely recommend this hotel, as it was clean and quiet. Plus the beds were very comfortable, and the pillows smelled fresh.
3 out of 5
by Ramon

Posted Feb 23, 2016 on Hotels
the hotel walls very thin, you can hear the other rooms