Posted Nov 22, 2016
Disappointing on supposed 4 star hotel. Didn't made a complain, because we only stayed for one night. We had a wedding to attend & needed a room where to stay after the party. Not impressed at all, bathroom was dirty, had a water leak from somewhere around the toilet. Our room location was extremely noisy, didn't had a good rest. Room was ok, not impressed for a 4 star hotel. I've stayed in better hotels with a 3 stars. Location wise is within walking distance to eating places & the harbor. No parking accessibility, only valet a fee of $50 per night & free parking around the area, after 6pm, not sure what the hours are free for the morning. We used valet parking. No free Wi-Fi.
Comment from Hotel Management
Nov 24, 2016 by Adriana G., Hotel Management
Thank you for taking the time to provide us feedback in regards to your recent stay at the Renaissance San Diego Hotel. I apologize that you were unaware of our Parking fees prior to arrival. We understand the importance of taking these fees into consideration during the booking process, and we are careful to ensure they are clearly listed on all booking channels. We do conduct quarterly pricing audits within the local market to make certain that our pricing is in line and below many in the market! On a lighter note, there are some exciting changes going to take place towards the beginning of 2017. The changes are based on feedback from our guests. Our rooms will be receiving a refresh which will include new furnishing and wall coverings with some modern conveniences you have come to expect. In addition, our food and beverage outlets will also receive an update as well as the lobby. We are excited about the new look of the hotel which should be done in the summer of 2017. We look forward to welcoming you back once the remodel is complete and hearing your feedback then!