Property amenity

Reviews of Residence Inn by Marriott San Diego Downtown

3 out of 5
Residence Inn by Marriott San Diego Downtown
1747 Pacific Hwy, San Diego, CA

Reviews

8.4

Very Good

Rating 10 - Excellent. 354 out of 723 reviews" "
Rating 8 - Good. 227 out of 723 reviews" "
Rating 6 - Okay. 82 out of 723 reviews" "
Rating 4 - Poor. 36 out of 723 reviews" "
Rating 2 - Terrible. 24 out of 723 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Robert

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff was rude and condescending.
Stayed 1 night in Mar 2024
Response from Steven C on Mar 27, 2024
Hi Robert, Thank you for your feedback. I am sorry to hear that you had a disappointing experience during your stay. We do not tolerate or condone the type of behavior you have described in your post. I would invite you to contact me directly to provide specific details so that I can address this situation with my staff and provide the proper coaching and training. Thank you again for your feedback. Sincerely, Steven CGeneral Manager

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay at this hotel. The staff was very helpful and professional. The continental breakfast was pretty good. The fire pit in the patio was a nice spot to lounge at.
Stayed 3 nights in Mar 2024
Response from Steven C on Mar 21, 2024
Hi Mayra, Thank you for your feedback.We are please to hear that you had a nice stay. We are glad that you found the fire pit as a relaxing place to lounge. We truly appreciate your business and hope to see you again. Sincerely,Steven CGeneral Manager

6/10 Okay

Patricia

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Room was very dusty… someone seemed to have used room prior dirty dishes and pillows didn’t smell pleasing!
Stayed 3 nights in Mar 2024
Response from Steven C on Mar 21, 2024
Hi Patricia, Thank you for taking the time to provide feedback. I have shared your comments with my housekeeping manager as we continue our efforts to provide a clean room and environment for all of our hotel guests. Thank you again for your feedback. Sincerely, Steven CGeneral Manager

10/10 Excellent

Samuel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast!
Stayed 2 nights in Feb 2024
Response from Steven C on Mar 5, 2024
Hi Samuel, Thank you for rating our hotel. We are happy to hear that you enjoyed your stay and enjoyed the breakfast!We truly appreciate your business and hope to see you again. Sincerely,Steven CGeneral Manager

8/10 Good

ALEXANDER, Bradenton

Traveled with partner
Liked: Cleanliness, staff & service
Great location, excellent staff, spacious suite, decent breakfast. Furniture and bathroom a bit worn. Sadly, like many cities, homeless people camping on streets nearby. Never felt threatened, though.
Stayed 3 nights in Feb 2024
Response from Steven C on Mar 5, 2024
Hi Alexander, Thank you for taking the time to provide feedback about your stay. We are happy to hear that you enjoyed your visit. We truly appreciate your business and hope to see you again. Sincerely, Steven CGeneral Manager

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a great location for a reasonable price
Stayed 5 nights in Feb 2024
Response from Steven C on Mar 2, 2024
Hi Mark, Thank you for rating our hotel. We truly appreciate your feedback and we are happy to see that you enjoyed your stay. We look forward to seeing you again!Sincerely,Steven CGeneral Manager

10/10 Excellent

Choong Gon, plainview

Liked: Cleanliness, staff & service, property conditions & facilities
EVERYTHING IS GOOD
Stayed 2 nights in Feb 2024
Response from Steven C on Mar 1, 2024
Hi Choong Gon, Thank you for rating our hotel and providing feedback. We are happy to hear that you had a good stay with us. We truly appreciate your business and hope to have you back again. Sincerely, Steven CGeneral Manager

6/10 Okay

Jaymee Nery

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The location of the hotel was great. Walking distance to the center of Little Italy and all the restaurants. The property itself was a 2 star. It desperately needs an update. Surrounding area is questionable with all the homeless, though they do not bother anyone. We still walked everywhere even at night. The staff was great and tried to make our stay as comfortable as possible. The air conditioner in the room is obnoxiously loud when it kicks on. Made it very difficult to sleep our first night. Luckily it’s always the perfect temperature in San Diego and we were able to shut it off during the night. Breakfast was a plus in the morning as well!
Stayed 3 nights in Feb 2024
Response from Steven C on Mar 1, 2024
Hi Mr. Nery, Thank you for providing feedback about your stay. I will share your comments with my Maintenance Manager to ensure all the reported issues are address and corrected. We appreciate all of your detailed feedback. Sincerely, Steven CGeneral Manager

10/10 Excellent

Andrew, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
The property is on Pacific Highway close to the Coaster train and MTS plus Little Italy. It’s a slightly inconvenient walking location but those transportation links make up for this. The free breakfast is more than adequate and the pool and surrounds are pretty good. The rooms are adequate but a little dated. We rated five stars because the staff were great, everything was as advertised and the breakfast was a great start to the day.
Stayed 4 nights in Feb 2024
Response from Steven C on Feb 23, 2024
Hi Andrew, Thank you for taking the time to provide feedback about your stay. We are happy to hear that you had a great visit. I will share your compliments with our staff. We truly appreciate your business and hope to see you again. Sincerely, Steven CGeneral Manager

8/10 Good

Dennis

Liked: Staff & service
Convenient location
Stayed 2 nights in Feb 2024
Response from Steven C on Feb 23, 2024
Hi Dennis, Thank you for taking the time to rate our hotel. We hope that you enjoyed your stay with us. We truly appreciate your business and hope to see you again. Sincerely, Steven CGeneral Manager

6/10 Okay

Marijose

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Las instalaciones son viejas. la cocina no estaba completa y aparte cobran el parqueo
Stayed 2 nights in Feb 2024
Response from Steven C on Feb 16, 2024
Hi Marijose, Thank you for taking the time to share your feedback about your stay. We have shared your comments with our team as we continue our efforts to improve our hotel accommodations and services. We truly appreciate your feedback. Sincerely, Steven CGeneral Manager

10/10 Excellent

Yogitha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Steven C on Feb 16, 2024
Hi Yogitha, Thank you for taking the time to provide feedback about your stay with us. We are happy to see that you enjoyed your visit. We truly appreciate your business and hope to see you again!Sincerely, Steven CGeneral Manager

8/10 Good

Hye Ryun, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Steven C on Feb 16, 2024
Dear Hye Ryun, Thank you for taking the time to provide feedback about your stay with us. We are happy to see that you enjoyed your visit. We truly appreciate your business and hope to see you again!Sincerely, Steven CGeneral Manager

6/10 Okay

cathy

Liked: Cleanliness
Disliked: Amenities
property details on expedia claim coffee available at all times and that is not true..no coffee in lobby after breakfast hours..desk attendant told me that coffee machines in room can be used by guests to make their own! I chose this hotel for coffee availability but even coffee served at breakfast buffet is lousy so you do not drink alot..I found hotel to be penny foolish when I was paying 400 a night..location by busy road and across from waterfront (marina) park
Stayed 4 nights in Feb 2024
Response from Steven C on Feb 16, 2024
Hi Cathy, Thank you for taking the time to provide feedback about your stay with us. I am sorry to hear that some of the property details about our coffee service hasn't been updated. I will look into this and make sure this information is corrected. Thank you for brining this to our attention. Sincerely, Steven CGeneral ManagerWe truly appreciate your business and hope to see you again!Sincerely, Steven CGeneral Manager

10/10 Excellent

CPTGARCIA310

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has great location and close to anything either via walking and or uber or city train as well. Great for larger parties as has 2 rooms. Lots of dining options close by and walkable distance to beach marina. Great stay will always be an option
Stayed 2 nights in Feb 2024
Response from Steven C on Feb 9, 2024
Hi CPTGARCIA310, Thank you for rating our hotel. We are pleased to see that you enjoyed your stay. We are glad that the space and location worked well for you. We look forward to your next visit. Sincerely, Steven CGeneral Manager

6/10 Okay

Heather Lynn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s states it has a airport shuttle but does NOT
Stayed 8 nights in Jan 2024
Response from Steven C on Jan 30, 2024
Dear Heather-Lynn, Thank you for taking the time to provide feedback about your stay with us. We try to maintain accurate property details on all of our booking websites. We routinely audit the websites to ensure our information is up-to-date and accurate. If you could please provide specific details on where you saw a hotel shuttle advertisement for our property I would love to know so that I can have this corrected immediately. I reviewed Expedia's main booking website for our hotel and it states that we do not offer an airport shuttle. I do understand that there might be an associated booking site that may state otherwise and I would like to know if that is the case. Any information you can share is greatly appreciated. Sincerely, Steven CGeneral Manager

6/10 Okay

ROBERT

Stayed 3 nights in Jan 2024
Response from Steven C on Feb 9, 2024
Hi Robert, Thank you for rating our hotel. We hope that you enjoyed your stay with us. We truly appreciate your business and hope to see you again. Sincerely, Steven CGeneral Manager

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Costumer service
Stayed 1 night in Jan 2024
Response from Steven C on Jan 8, 2024
Hi Carlos, Thank you for taking the time to rate our property. We are pleased to see that you enjoyed your stay. We truly appreciate your business and hope to see you again. Sincerely, Steven CGeneral Manager

10/10 Excellent

Tiffany

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Steven C on Jan 8, 2024
Hi Tiffany, Thank you for taking the time to rate our property. We are happy to see that you had a nice stay. We truly appreciate your business and hope to see you again. Sincerely, Steven CGeneral Manager

10/10 Excellent

Farahnaz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Steven C on Jan 8, 2024
Hi Farahnaz, Thank you for taking the time to rate our property. We are pleased to see that you enjoyed your stay. We truly appreciate your business and hope to see you again. Sincerely, Steven CGeneral Manager

8/10 Good

Hau

Liked: Cleanliness, property conditions & facilities
Great location. Easy walk to waterfront and Little Italy. Stayed at the hotel for 7 days and will probably stay there again next time I go back to visit San Diego.
Stayed 7 nights in Dec 2023
Response from Steven C on Jan 5, 2024
Hi Hau, Thank you for taking the time to rate our hotel. We are happy to hear that you enjoyed your stay and were able to visit the many nearby attractions. We truly appreciate your business and we look forward to your next visit. Sincerely, Steven C General Manager

10/10 Excellent

Andy

Stayed 2 nights in Dec 2023
Response from Steven C on Jan 5, 2024
Hi Andy, Thank you for taking the time to rate our hotel. We are pleased to see that you enjoyed your visit. We truly appreciate your business and hope to have you back again. Sincerely, Steven CGeneral Manager

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything and beautiful area
Stayed 1 night in Dec 2023
Response from Steven C on Jan 3, 2024
Hi Richard,Thank you for taking the time to provide feedback about your stay. We are happy to see that you enjoyed your visit and beautiful surrounding area. We truly appreciate your business and hope to have you back. Sincerely, Steven C

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The shower was a real struggle. Too much grime to pull the lever up and get good water pressure. The tub drain was clogged a bit too. Was a good stay but the shower was a real issue.
Stayed 1 night in Dec 2023
Response from Steven C on Jan 3, 2024
Dear valued guest, Thank you for taking the time to provide feedback about your stay. We are happy to hear that you had a good stay. I will share the reported tub faucet and drain issues with my Maintenance team to ensure this is corrected. We truly appreciate your business and hope to have you back. Sincerely, Steven C

10/10 Excellent

Ravindra

Stayed 4 nights in Dec 2023
Response from Steven C on Jan 3, 2024
Hi Ravindra, Thank you for taking the time to provide feedback about your stay. We are happy to see that you enjoyed your visit. We truly appreciate your business and hope to have you back. Sincerely, Steven C

10/10 Excellent

Tiffany Tei, Lynnwood

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy 5 min walk to Little Italy restaurant row. 7 minute scenic walk to water front at bay to catch a ferry to Coronado. 15 min walk to seaport village. 8 min Lyft ride from airport and 10 min train ride to old town.
Stayed 4 nights in Dec 2023
Response from Steven C on Dec 26, 2023
Hi Tiffany, Thank you for taking the time to provide feedback about your recent stay. We are happy to hear that you enjoyed our location and we are glad that you were able to visit a lot of our nearby attractions. We truly appreciate your business and hope you stay with us again. Sincerely, Steven CGeneral Manager

8/10 Good

Joel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I did not like that you have to pay 40 for parking a day.
Stayed 3 nights in Dec 2023
Response from Steven C on Dec 26, 2023
Hi Joel, Thank you for taking the time to provide feedback about your recent stay. We hope that you had a nice stay with us. Thank you again for your valued feedback. Sincerely, Steven CGeneral Manager

10/10 Excellent

Nils

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Steven C on Dec 26, 2023
Dear valued guest, Thank you for rating our hotel. We are happy to see that you enjoyed your stay. We truly appreciate your business and hope that you stay with us again. Sincerely, Steven CGeneral Manager

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Steven C on Dec 1, 2023
Hi Rebecca, Thank you for taking the time to provide feedback about your stay. We are happy to see that you enjoyed your visit. We truly appreciate your business and hope to see you again. Sincerely, Steven CGeneral Manager

10/10 Excellent

Marte

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for access to bike trails, train, airport & walkable tourist areas. Good breakfast. Good pool. Good efficiency kitchen in unit. Only feature we didnt care for was that the bathroom sink/washup area was outside the bathroom. No privacy for grooming.
Stayed 5 nights in Nov 2023
Response from Steven C on Dec 1, 2023
Hi Marte, Thank you for taking the time to provide feedback about your stay. We are happy to hear that you enjoyed your visit. We truly appreciate your business and hope to see you again. Sincerely, Steven CGeneral Manager

10/10 Excellent

Zizi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family vacation for 4 days, 2 bedroom suite was very well organized and clean. Friendly staff and great service.
Stayed 4 nights in Nov 2023
Response from Steven C on Dec 1, 2023
Hi Zizi, Hi Marte, Thank you for taking the time to provide feedback about your stay. We are happy to hear that you enjoyed your visit and our friendly staff. We truly appreciate your business and hope to see you again. Sincerely, Steven CGeneral Manager

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023
Response from Steven C on Nov 22, 2023
Hi Jennifer, Thank you for taking the time to rate our hotel. We hope that you enjoyed your visit and would love to have you back again. Sincerely, Steven CGeneral Manager

8/10 Good

G.

Stayed 1 night in Nov 2023
Response from Steven C on Nov 22, 2023
Dear valued guest, Thank you for taking the time to rate our property. We are happy to see that you enjoyed your visit. We truly appreciate your business and hope to have you back again. Sincerely, Steven CGeneral Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Steven C on Nov 10, 2023
Dear valued guest, Thank you for rating our property. We are pleased to see that you enjoyed your stay. We truly appreciate your business and hope to have you back again. Sincerely, Steven CGeneral Manager

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2023
Response from Steven C on Nov 10, 2023
Hi Joseph, Thank you for sharing your feedback with us. We are pleased to see that you enjoyed your stay. We truly appreciate your business and hope to have you back again. Sincerely, Steven CGeneral Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean, hotel staff were helpful, breakfast was very good! The bed was super comfortable and good value for the amount of space. Location is perfect: close to airport, Little Italy, Seaport Village, Gaslamp and public transport.
Stayed 6 nights in Oct 2023
Response from Steven C on Nov 10, 2023
Dear valued guest, Thank you for taking the time to share your feedback about our hotel. We are thrilled to see how much you enjoyed your stay with us. We are pleased to know that you were able to take in the neighboring attractions. We truly appreciate your business and hope to have you back again. Sincerely, Steven CGeneral Manager

10/10 Excellent

Anna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully kept, nice breakfast, back patio and pool felt like an oasis in the middle of the city
Stayed 2 nights in Oct 2023
Response from Steven C on Oct 24, 2023
Hi Anna, Thank you for sharing your feedback with us. We are happy to hear that you enjoyed your stay and the patio and pool area. We truly appreciate your business and hope to have you back again. Sincerely, Steven CGeneral Manager

10/10 Excellent

Franco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Residence Inn Stay
Hotel is clean and staff is friendly. Ideal location if you do not have a car. Harbor Drive is close as well as Little Italy is a few minutes away, with a variety of restaurants.
Stayed 5 nights in Oct 2023
Response from Steven C on Oct 24, 2023
Hi Franco, Thank you for sharing your feedback about your stay. We are pleased to hear that you had a great stay. We truly appreciate your business and hope to have you back. Sincerely, Steven CGeneral Manager

4/10 Poor

Mark

Stayed 3 nights in Oct 2023
Response from Steven C on Oct 19, 2023
Hi Mark, Thank you for taking the time to rate our property I will share your ratings with my team as we continue our efforts to improve our hotel room accommodations and services. Thank you again for your feedback. Sincerely, Steven CGeneral Manager

10/10 Excellent

Fallon M

Stayed 3 nights in Oct 2023
Response from Steven C on Nov 10, 2023
Hi Fallon M, Thank you for rating our property. We are pleased to see that you enjoyed your stay. We truly appreciate your business and hope to have you back again. Sincerely, Steven CGeneral Manager

10/10 Excellent

Jose

Stayed 2 nights in Oct 2023
Response from Steven C on Nov 1, 2023
Hi Jose, Thank you for taking the time to rate our hotel. We are happy to see that you enjoyed your stay. We truly appreciate your business and hope to have you back. Sincerely, Steven CGeneral Manager

10/10 Excellent

joshua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the water and beach front dining.
Stayed 4 nights in Oct 2023
Response from Steven C on Oct 12, 2023
Hi Joshua, Thank you for taking the time to provide feedback about our hotel. We are happy that you rated our hotel so high and we hope that you had an outstanding stay. We truly appreciate your business and hope to have you back. Sincerely,, Steven CGeneral Manager

8/10 Good

Leon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Steven C on Sep 19, 2023
Hi Leon, Thank you for rating our hotel. We hope that you enjoyed your stay. We truly appreciate your business and hope to have you back. Sincerely, Steven C General Manager

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Steven C on Nov 1, 2023
Hello Grant, Thank you for rating our hotel. We are very pleased to see that you enjoyed your stay. We truly appreciate your business and hope to have you back. Sincerely, Steven CGeneral Manager

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Steven C on Aug 30, 2023
Hi Steven, Thank you for providing feedback regarding your stay with us. We are very pleased to see that you enjoyed your visit. We truly appreciate your business and hope to have you back again. Sincerely, Steven CGeneral Manager

8/10 Good

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to Little Italy. Not close to Petco Park
Stayed 2 nights in Aug 2023
Response from Steven C on Aug 30, 2023
Hi Nancy, Thank you for providing feedback regarding your stay with us. We are happy to see that you had a nice stay.We truly appreciate your business and hope to have you back again. Sincerely, Steven CGeneral Manager

10/10 Excellent

Trevor

Stayed 3 nights in Aug 2023
Response from Steven C on Sep 19, 2023
Hi Trevor, Thank you for taking the time to provide feedback regarding your stay. We are happy to see that you enjoyed your stay. We truly appreciate your business and hope to have you back. Sincerely, Steven C General Manager

6/10 Okay

Arline

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Muy bien ubicado, a una cuadra de la estacion de trolly y little italy, el personal muy amable las instalaciones viejas se tapaba lavamanos y tina bien en limpieza
Stayed 4 nights in Aug 2023
Response from Steven C on Aug 30, 2023
Hi Arline, Thank you for providing feedback regarding your stay with us. We are happy to see that you had a nice stay. We will share your feedback with our management team as we continue our efforts to improve our hotel room accommodations and services. We truly appreciate your business and hope to have you back again. Sincerely, Steven CGeneral Manager

4/10 Poor

Dan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff here was great, and I wish I could give a better review of the facilities. We had to leave as soon as we saw the room because they had done maintenance, and there was a strong smell throughout the floor. We changed hotels to another Residence Inn just a few blocks south. The staff was very accommodating and did not charge us for our stay.
Stayed 4 nights in Aug 2023
Response from Steven C on Aug 17, 2023
Dear Dan, Thank you for providing feedback regarding your stay at our hotel. We are sorry to hear that you did not enjoy your stay due to some maintenance at the property. I have shared your feedback with my management team as we continue our efforts to improve our hotel room accommodations and services. Sincerely, Steven CGenerall Manager

8/10 Good

Rajinder

Liked: Cleanliness, staff & service, property conditions & facilities
overall good experience
Stayed 2 nights in Aug 2023
Response from Steven C on Aug 17, 2023
Dear Rajinder, Thank you for providing your feedback regarding your stay with us. We are happy to hear that you had a good experience. Thank you again for providing feedback. Sincerely, Steven CGeneral Manager