All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Hi Robert, Thank you for your feedback. I am sorry to hear that you had a disappointing experience during your stay. We do not tolerate or condone the type of behavior you have described in your post. I would invite you to contact me directly to provide specific details so that I can address this situation with my staff and provide the proper coaching and training. Thank you again for your feedback. Sincerely, Steven CGeneral Manager
I had a great stay at this hotel. The staff was very helpful and professional. The continental breakfast was pretty good. The fire pit in the patio was a nice spot to lounge at.
Mayra
Stayed 3 nights in Mar 2024
Response from Steven C on Mar 21, 2024
Hi Mayra, Thank you for your feedback.We are please to hear that you had a nice stay. We are glad that you found the fire pit as a relaxing place to lounge. We truly appreciate your business and hope to see you again. Sincerely,Steven CGeneral Manager
6/10 Okay
Patricia
Traveled with family
Mar 18, 2024
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Room was very dusty… someone seemed to have used room prior dirty dishes and pillows didn’t smell pleasing!
Patricia
Stayed 3 nights in Mar 2024
Response from Steven C on Mar 21, 2024
Hi Patricia, Thank you for taking the time to provide feedback. I have shared your comments with my housekeeping manager as we continue our efforts to provide a clean room and environment for all of our hotel guests. Thank you again for your feedback. Sincerely, Steven CGeneral Manager
Hi Samuel, Thank you for rating our hotel. We are happy to hear that you enjoyed your stay and enjoyed the breakfast!We truly appreciate your business and hope to see you again. Sincerely,Steven CGeneral Manager
8/10 Good
ALEXANDER, Bradenton
Traveled with partner
Mar 2, 2024
Liked: Cleanliness, staff & service
Great location, excellent staff, spacious suite, decent breakfast. Furniture and bathroom a bit worn. Sadly, like many cities, homeless people camping on streets nearby. Never felt threatened, though.
ALEXANDER
Stayed 3 nights in Feb 2024
Response from Steven C on Mar 5, 2024
Hi Alexander, Thank you for taking the time to provide feedback about your stay. We are happy to hear that you enjoyed your visit. We truly appreciate your business and hope to see you again. Sincerely, Steven CGeneral Manager
Great hotel in a great location for a reasonable price
Mark
Stayed 5 nights in Feb 2024
Response from Steven C on Mar 2, 2024
Hi Mark, Thank you for rating our hotel. We truly appreciate your feedback and we are happy to see that you enjoyed your stay. We look forward to seeing you again!Sincerely,Steven CGeneral Manager
Hi Choong Gon, Thank you for rating our hotel and providing feedback. We are happy to hear that you had a good stay with us. We truly appreciate your business and hope to have you back again. Sincerely, Steven CGeneral Manager
6/10 Okay
Jaymee Nery
Traveled with partner
Feb 28, 2024
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The location of the hotel was great. Walking distance to the center of Little Italy and all the restaurants. The property itself was a 2 star. It desperately needs an update. Surrounding area is questionable with all the homeless, though they do not bother anyone. We still walked everywhere even at night. The staff was great and tried to make our stay as comfortable as possible. The air conditioner in the room is obnoxiously loud when it kicks on. Made it very difficult to sleep our first night. Luckily it’s always the perfect temperature in San Diego and we were able to shut it off during the night. Breakfast was a plus in the morning as well!
Jaymee Nery
Stayed 3 nights in Feb 2024
Response from Steven C on Mar 1, 2024
Hi Mr. Nery, Thank you for providing feedback about your stay. I will share your comments with my Maintenance Manager to ensure all the reported issues are address and corrected. We appreciate all of your detailed feedback. Sincerely, Steven CGeneral Manager
The property is on Pacific Highway close to the Coaster train and MTS plus Little Italy. It’s a slightly inconvenient walking location but those transportation links make up for this. The free breakfast is more than adequate and the pool and surrounds are pretty good. The rooms are adequate but a little dated. We rated five stars because the staff were great, everything was as advertised and the breakfast was a great start to the day.
Andrew
Stayed 4 nights in Feb 2024
Response from Steven C on Feb 23, 2024
Hi Andrew, Thank you for taking the time to provide feedback about your stay. We are happy to hear that you had a great visit. I will share your compliments with our staff. We truly appreciate your business and hope to see you again. Sincerely, Steven CGeneral Manager
8/10 Good
Dennis
Feb 19, 2024
Liked: Staff & service
Convenient location
Dennis
Stayed 2 nights in Feb 2024
Response from Steven C on Feb 23, 2024
Hi Dennis, Thank you for taking the time to rate our hotel. We hope that you enjoyed your stay with us. We truly appreciate your business and hope to see you again. Sincerely, Steven CGeneral Manager
Las instalaciones son viejas. la cocina no estaba completa y aparte cobran el parqueo
Marijose
Stayed 2 nights in Feb 2024
Response from Steven C on Feb 16, 2024
Hi Marijose, Thank you for taking the time to share your feedback about your stay. We have shared your comments with our team as we continue our efforts to improve our hotel accommodations and services. We truly appreciate your feedback. Sincerely, Steven CGeneral Manager
Hi Yogitha, Thank you for taking the time to provide feedback about your stay with us. We are happy to see that you enjoyed your visit. We truly appreciate your business and hope to see you again!Sincerely, Steven CGeneral Manager
Dear Hye Ryun, Thank you for taking the time to provide feedback about your stay with us. We are happy to see that you enjoyed your visit. We truly appreciate your business and hope to see you again!Sincerely, Steven CGeneral Manager
6/10 Okay
cathy
Feb 10, 2024
Liked: Cleanliness
Disliked: Amenities
property details on expedia claim coffee available at all times and that is not true..no coffee in lobby after breakfast hours..desk attendant told me that coffee machines in room can be used by guests to make their own! I chose this hotel for coffee availability but even coffee served at breakfast buffet is lousy so you do not drink alot..I found hotel to be penny foolish when I was paying 400 a night..location by busy road and across from waterfront (marina) park
cathy
Stayed 4 nights in Feb 2024
Response from Steven C on Feb 16, 2024
Hi Cathy, Thank you for taking the time to provide feedback about your stay with us. I am sorry to hear that some of the property details about our coffee service hasn't been updated. I will look into this and make sure this information is corrected. Thank you for brining this to our attention. Sincerely, Steven CGeneral ManagerWe truly appreciate your business and hope to see you again!Sincerely, Steven CGeneral Manager
10/10 Excellent
CPTGARCIA310
Traveled with group, Traveled with partner, Traveled with family
Has great location and close to anything either via walking and or uber or city train as well. Great for larger parties as has 2 rooms. Lots of dining options close by and walkable distance to beach marina. Great stay will always be an option
CPTGARCIA310
Stayed 2 nights in Feb 2024
Response from Steven C on Feb 9, 2024
Hi CPTGARCIA310, Thank you for rating our hotel. We are pleased to see that you enjoyed your stay. We are glad that the space and location worked well for you. We look forward to your next visit. Sincerely, Steven CGeneral Manager
Dear Heather-Lynn, Thank you for taking the time to provide feedback about your stay with us. We try to maintain accurate property details on all of our booking websites. We routinely audit the websites to ensure our information is up-to-date and accurate. If you could please provide specific details on where you saw a hotel shuttle advertisement for our property I would love to know so that I can have this corrected immediately. I reviewed Expedia's main booking website for our hotel and it states that we do not offer an airport shuttle. I do understand that there might be an associated booking site that may state otherwise and I would like to know if that is the case. Any information you can share is greatly appreciated. Sincerely, Steven CGeneral Manager
6/10 Okay
ROBERT
Jan 14, 2024
ROBERT
Stayed 3 nights in Jan 2024
Response from Steven C on Feb 9, 2024
Hi Robert, Thank you for rating our hotel. We hope that you enjoyed your stay with us. We truly appreciate your business and hope to see you again. Sincerely, Steven CGeneral Manager
Hi Carlos, Thank you for taking the time to rate our property. We are pleased to see that you enjoyed your stay. We truly appreciate your business and hope to see you again. Sincerely, Steven CGeneral Manager
Hi Tiffany, Thank you for taking the time to rate our property. We are happy to see that you had a nice stay. We truly appreciate your business and hope to see you again. Sincerely, Steven CGeneral Manager
Hi Farahnaz, Thank you for taking the time to rate our property. We are pleased to see that you enjoyed your stay. We truly appreciate your business and hope to see you again. Sincerely, Steven CGeneral Manager
Great location. Easy walk to waterfront and Little Italy. Stayed at the hotel for 7 days and will probably stay there again next time I go back to visit San Diego.
Hau
Stayed 7 nights in Dec 2023
Response from Steven C on Jan 5, 2024
Hi Hau, Thank you for taking the time to rate our hotel. We are happy to hear that you enjoyed your stay and were able to visit the many nearby attractions. We truly appreciate your business and we look forward to your next visit. Sincerely, Steven C General Manager
10/10 Excellent
Andy
Jan 1, 2024
Andy
Stayed 2 nights in Dec 2023
Response from Steven C on Jan 5, 2024
Hi Andy, Thank you for taking the time to rate our hotel. We are pleased to see that you enjoyed your visit. We truly appreciate your business and hope to have you back again. Sincerely, Steven CGeneral Manager
Hi Richard,Thank you for taking the time to provide feedback about your stay. We are happy to see that you enjoyed your visit and beautiful surrounding area. We truly appreciate your business and hope to have you back. Sincerely, Steven C
4/10 Poor
Verified traveler
Traveled with family
Dec 27, 2023
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The shower was a real struggle. Too much grime to pull the lever up and get good water pressure. The tub drain was clogged a bit too. Was a good stay but the shower was a real issue.
Verified traveler
Stayed 1 night in Dec 2023
Response from Steven C on Jan 3, 2024
Dear valued guest, Thank you for taking the time to provide feedback about your stay. We are happy to hear that you had a good stay. I will share the reported tub faucet and drain issues with my Maintenance team to ensure this is corrected. We truly appreciate your business and hope to have you back. Sincerely, Steven C
10/10 Excellent
Ravindra
Dec 26, 2023
Ravindra
Stayed 4 nights in Dec 2023
Response from Steven C on Jan 3, 2024
Hi Ravindra, Thank you for taking the time to provide feedback about your stay. We are happy to see that you enjoyed your visit. We truly appreciate your business and hope to have you back. Sincerely, Steven C
Easy 5 min walk to Little Italy restaurant row. 7 minute scenic walk to water front at bay to catch a ferry to Coronado. 15 min walk to seaport village. 8 min Lyft ride from airport and 10 min train ride to old town.
Tiffany Tei
Stayed 4 nights in Dec 2023
Response from Steven C on Dec 26, 2023
Hi Tiffany, Thank you for taking the time to provide feedback about your recent stay. We are happy to hear that you enjoyed our location and we are glad that you were able to visit a lot of our nearby attractions. We truly appreciate your business and hope you stay with us again. Sincerely, Steven CGeneral Manager
8/10 Good
Joel
Dec 18, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I did not like that you have to pay 40 for parking a day.
Joel
Stayed 3 nights in Dec 2023
Response from Steven C on Dec 26, 2023
Hi Joel, Thank you for taking the time to provide feedback about your recent stay. We hope that you had a nice stay with us. Thank you again for your valued feedback. Sincerely, Steven CGeneral Manager
Dear valued guest, Thank you for rating our hotel. We are happy to see that you enjoyed your stay. We truly appreciate your business and hope that you stay with us again. Sincerely, Steven CGeneral Manager
Hi Rebecca, Thank you for taking the time to provide feedback about your stay. We are happy to see that you enjoyed your visit. We truly appreciate your business and hope to see you again. Sincerely, Steven CGeneral Manager
Great location for access to bike trails, train, airport & walkable tourist areas. Good breakfast. Good pool. Good efficiency kitchen in unit.
Only feature we didnt care for was that the bathroom sink/washup area was outside the bathroom. No privacy for grooming.
Marte
Stayed 5 nights in Nov 2023
Response from Steven C on Dec 1, 2023
Hi Marte, Thank you for taking the time to provide feedback about your stay. We are happy to hear that you enjoyed your visit. We truly appreciate your business and hope to see you again. Sincerely, Steven CGeneral Manager
Family vacation for 4 days, 2 bedroom suite was very well organized and clean. Friendly staff and great service.
Zizi
Stayed 4 nights in Nov 2023
Response from Steven C on Dec 1, 2023
Hi Zizi, Hi Marte, Thank you for taking the time to provide feedback about your stay. We are happy to hear that you enjoyed your visit and our friendly staff. We truly appreciate your business and hope to see you again. Sincerely, Steven CGeneral Manager
8/10 Good
Jennifer
Traveled with family
Nov 20, 2023
Liked: Cleanliness, staff & service
Jennifer
Stayed 3 nights in Nov 2023
Response from Steven C on Nov 22, 2023
Hi Jennifer, Thank you for taking the time to rate our hotel. We hope that you enjoyed your visit and would love to have you back again. Sincerely, Steven CGeneral Manager
8/10 Good
G.
Nov 20, 2023
G.
Stayed 1 night in Nov 2023
Response from Steven C on Nov 22, 2023
Dear valued guest, Thank you for taking the time to rate our property. We are happy to see that you enjoyed your visit. We truly appreciate your business and hope to have you back again. Sincerely, Steven CGeneral Manager
Dear valued guest, Thank you for rating our property. We are pleased to see that you enjoyed your stay. We truly appreciate your business and hope to have you back again. Sincerely, Steven CGeneral Manager
Hi Joseph, Thank you for sharing your feedback with us. We are pleased to see that you enjoyed your stay. We truly appreciate your business and hope to have you back again. Sincerely, Steven CGeneral Manager
Room was clean, hotel staff were helpful, breakfast was very good! The bed was super comfortable and good value for the amount of space. Location is perfect: close to airport, Little Italy, Seaport Village, Gaslamp and public transport.
Verified traveler
Stayed 6 nights in Oct 2023
Response from Steven C on Nov 10, 2023
Dear valued guest, Thank you for taking the time to share your feedback about our hotel. We are thrilled to see how much you enjoyed your stay with us. We are pleased to know that you were able to take in the neighboring attractions. We truly appreciate your business and hope to have you back again. Sincerely, Steven CGeneral Manager
Beautifully kept, nice breakfast, back patio and pool felt like an oasis in the middle of the city
Anna
Stayed 2 nights in Oct 2023
Response from Steven C on Oct 24, 2023
Hi Anna, Thank you for sharing your feedback with us. We are happy to hear that you enjoyed your stay and the patio and pool area. We truly appreciate your business and hope to have you back again. Sincerely, Steven CGeneral Manager
Hotel is clean and staff is friendly. Ideal location if you do not have a car. Harbor Drive is close as well as Little Italy is a few minutes away, with a variety of restaurants.
Franco
Stayed 5 nights in Oct 2023
Response from Steven C on Oct 24, 2023
Hi Franco, Thank you for sharing your feedback about your stay. We are pleased to hear that you had a great stay. We truly appreciate your business and hope to have you back. Sincerely, Steven CGeneral Manager
4/10 Poor
Mark
Oct 15, 2023
Mark
Stayed 3 nights in Oct 2023
Response from Steven C on Oct 19, 2023
Hi Mark, Thank you for taking the time to rate our property I will share your ratings with my team as we continue our efforts to improve our hotel room accommodations and services. Thank you again for your feedback. Sincerely, Steven CGeneral Manager
10/10 Excellent
Fallon M
Oct 15, 2023
Fallon M
Stayed 3 nights in Oct 2023
Response from Steven C on Nov 10, 2023
Hi Fallon M, Thank you for rating our property. We are pleased to see that you enjoyed your stay. We truly appreciate your business and hope to have you back again. Sincerely, Steven CGeneral Manager
10/10 Excellent
Jose
Oct 12, 2023
Jose
Stayed 2 nights in Oct 2023
Response from Steven C on Nov 1, 2023
Hi Jose, Thank you for taking the time to rate our hotel. We are happy to see that you enjoyed your stay. We truly appreciate your business and hope to have you back. Sincerely, Steven CGeneral Manager
Hi Joshua, Thank you for taking the time to provide feedback about our hotel. We are happy that you rated our hotel so high and we hope that you had an outstanding stay. We truly appreciate your business and hope to have you back. Sincerely,, Steven CGeneral Manager
Hi Leon, Thank you for rating our hotel. We hope that you enjoyed your stay. We truly appreciate your business and hope to have you back. Sincerely, Steven C General Manager
Hello Grant, Thank you for rating our hotel. We are very pleased to see that you enjoyed your stay. We truly appreciate your business and hope to have you back. Sincerely, Steven CGeneral Manager
Hi Steven, Thank you for providing feedback regarding your stay with us. We are very pleased to see that you enjoyed your visit. We truly appreciate your business and hope to have you back again. Sincerely, Steven CGeneral Manager
Hi Nancy, Thank you for providing feedback regarding your stay with us. We are happy to see that you had a nice stay.We truly appreciate your business and hope to have you back again. Sincerely, Steven CGeneral Manager
10/10 Excellent
Trevor
Aug 21, 2023
Trevor
Stayed 3 nights in Aug 2023
Response from Steven C on Sep 19, 2023
Hi Trevor, Thank you for taking the time to provide feedback regarding your stay. We are happy to see that you enjoyed your stay. We truly appreciate your business and hope to have you back. Sincerely, Steven C General Manager
6/10 Okay
Arline
Traveled with family
Aug 20, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Muy bien ubicado, a una cuadra de la estacion de trolly y little italy, el personal muy amable las instalaciones viejas se tapaba lavamanos y tina bien en limpieza
Arline
Stayed 4 nights in Aug 2023
Response from Steven C on Aug 30, 2023
Hi Arline, Thank you for providing feedback regarding your stay with us. We are happy to see that you had a nice stay. We will share your feedback with our management team as we continue our efforts to improve our hotel room accommodations and services. We truly appreciate your business and hope to have you back again. Sincerely, Steven CGeneral Manager
The staff here was great, and I wish I could give a better review of the facilities. We had to leave as soon as we saw the room because they had done maintenance, and there was a strong smell throughout the floor. We changed hotels to another Residence Inn just a few blocks south. The staff was very accommodating and did not charge us for our stay.
Dan
Stayed 4 nights in Aug 2023
Response from Steven C on Aug 17, 2023
Dear Dan, Thank you for providing feedback regarding your stay at our hotel. We are sorry to hear that you did not enjoy your stay due to some maintenance at the property. I have shared your feedback with my management team as we continue our efforts to improve our hotel room accommodations and services. Sincerely, Steven CGenerall Manager
Dear Rajinder, Thank you for providing your feedback regarding your stay with us. We are happy to hear that you had a good experience. Thank you again for providing feedback. Sincerely, Steven CGeneral Manager