Ratings based on 245 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Tijuana, Mexico.

Downtown location.

Posted Jul 26, 2016
We loved the location, the pool and the "treasure chest" at reception.
Comment from Hotel Management
Jul 26, 2016 by Steven C, Hotel Management
Thank you for sharing your experience with us. We appreciate your feedback and are happy to hear that you enjoyed your stay. We are happy to know that your family enjoyed our "treasure chest" Thank you again and we look forward to the next opportunity to host you. Sincerely, Steven Coons General Manager
2 out of 5
by A verified traveler from Los Angeles, CA

very good, but not for the hotel staff

Posted Jun 13, 2016
Pros: Beautiful views.The hotel itself is good.
Cons: Train the hotel staff about caring the travelers, not just checking in and out.
I went there for a seminar. The front desk couldn't get the room key right. Went back to the front desk twice. No apology made. My friend lost her baggage left at the front desk for several hours. Another visitor said he lost his trailer parked at the parking lot. He was mad because the hotel did not call the police. My friend wanted to talk to the manager. The front desk staff said "there is no manager." She found her bag later but there was no apology. The hotel is very nice. But if anything goes wrong, you are on your own.
Comment from Hotel Management
Jun 23, 2016 by Steven C, Hotel Management
Thank you for sharing your experience with us. We appreciate your feedback and I will personally share your comments with our management team and continue our efforts to consistently resolve challenges and ensure a positive guest experience. Thank you once again and hopefully we have an opportunity to host you the next time your travels bring you back to San Diego. Sincerely, Steven Coons General Manager
5 out of 5
by Blanca from Calexico

Residence Inn by Marriott Downtown

Posted May 1, 2016 on Hotels
Great location. Close to the trolly. Friendly staff willing to check me in earlier and make sure the Uber driver was for me.
Comment from Hotel Management
May 31, 2016 by Steven, Hotel Management
Thank you for sharing your experience at the Residence Inn San Diego Downtown. We appreciate your feedback and are delighted to hear that you had a wonderful stay. I am glad to hear that our location fit all of your travel needs. I will share your kind complements about our staff. Thank you again and we look forward to the next opportunity to host you. Sincerely, Steven Coons General Manager Residence Inn San Diego Downtown
4 out of 5
by A verified traveler from salt lake city

Great hotel. Great pool and hot tub and fireplace.

Posted May 1, 2016
Great location to get in and out of San Diego. Great facility
Comment from Hotel Management
May 16, 2016 by s.coons, Hotel Management
Thank you for sharing your experience with us. We appreciate your feedback and are delighted to hear that you had a wonderful stay. We take great pride in all of the services and amenities that we offer our guests, and I am glad to hear you found them enjoyable. We hope to see you again soon. Sincerely, Steven Coons General Manager
4 out of 5
by A verified traveler

Posted Apr 28, 2016 on Hotels
Comment from Hotel Management
May 31, 2016 by Steven, Hotel Management
Thank you for sharing your experience with us. We appreciate your feedback and are happy to hear that you enjoyed your stay. We hope you stay with us again soon. Sincerely, Steven Coons General Manager
5 out of 5
by Teresa from Mexico

Posted Apr 28, 2016 on Hotels
It was the perfect place for friends meeting... We really enjoyed it
Comment from Hotel Management
May 31, 2016 by Steven, Hotel Management
Thank you for sharing your experience at the Residence Inn San Diego Downtown. We appreciate your feedback and are delighted to hear that you had a wonderful stay. We are happy to hear that it was the perfect place to meet your travel needs. We hope to host you again the next time your travels bring you to San Diego Sincerely, Steven Coons General Manager Residence Inn San Diego Downtown
4 out of 5
by A verified traveler from LOS ANGELES

great location

Posted Apr 19, 2016
Pros: price and location
Location: everything you need is within the 2.5 mile radius
We are definitely coming back to this location. Everything else is within walking distance. You can even Uber or Lyft if you don't feel like walking. Definitely a hotel to consider.
Comment from Hotel Management
Apr 24, 2016 by Steven C. , Hotel Management
Thank your experience with us. We are happy to hear that you had a nice stay. As you mentioned, there are so many wonderful attraction within 2.5 miles of our hotel. Prior to your next visit, I also would like to make you aware of our hotel courtesy shuttle that will transport you to any of these locations within a 3 mile radius. So hopefully this will add even more convenience to your next visit. We hope to see you again real soon. Sincerely, Steven C. General Manager
5 out of 5
by A verified traveler

Posted Apr 18, 2016
Pros: Close to a lot of things
Super friendly staff, great breakfast and very clean room.
Comment from Hotel Management
Apr 24, 2016 by Steven C. , Hotel Management
Thank you for sharing your experience at the Residence Inn San Diego Downtown. We appreciate your feedback and are delighted to hear that you had a wonderful stay. We always do our best to provide an outstanding breakfast and clean room accommodations for our hotel guests. It is always nice to hear comments about our great customer service. I will share your feedback with our team. Thank you again and we look forward to the next opportunity to host you. Sincerely, Steven Coons General Manager Residence Inn San Diego Downtown
4 out of 5
by stacy from Temecula

Fun getaway

Posted Mar 28, 2016 on Hotels
An impromptu getaway with our kids to visit the zoo and relax by the pool. This hotel was close to lots of fun things to do in San Diego. We were able to walk to Little Italy for dinner and stroll along the waterfront afterwards, The place was great for hanging out with the family but the couch in the living room was totally uncomfortable. The pool was heated and had comfy chairs near the firepit and breakfast is always a treat.
Comment from Hotel Management
Jun 4, 2016 by Steven, Hotel Management
Thank you for sharing your experience with us. We appreciate your feedback and are delighted to hear that you had a wonderful stay. We value all of your feedback and I will review your comments with my team to ensure we continue our efforts in providing the most comfortable accommodations to our guests. We hope you visit us again the next time you are in San Diego. Sincerely, Steven Coons General Manager
4 out of 5
by Diana

Posted Mar 25, 2016 on Hotels
Comment from Hotel Management
May 28, 2016 by Steven, Hotel Management
Thank you for staying with us. We appreciate you choosing our hotel for your travel needs. I am happy to see that you enjoyed your stay. We hope to host you again in the future. Sincerely, Steven Coons General Manager