Ratings based on 554 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

The night without hot water

Posted Aug 24, 2015
It is out of anyone's control when the water boiler stop working. Even it was really not a great experience, I can understand that. But what I truly felt disappointing was the front desk lady told me it was not a bad idea to take a cold shower. Well... I don't know if I can agree this was a joke.
4 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Great hotel

Posted Aug 20, 2015
This is a great hotel. Good breakfast, nice sized rooms, and nice pool.
Comment from EPC
Aug 24, 2015 by Steve C, EPC
Thank you for taking the time to review the Residence Inn Mission Valley. Our breakfast is one of the few complimentary amenities our hotel has to offer. We are happy to hear you enjoyed your stay. Kindly, Steve C General Manager
5 out of 5
Recommended
for Families
by A verified traveler from Beirut

friendly staff and good location to major places

Posted Aug 11, 2015
Pros: reception staff very friendly - facilities available- family oriented
Location: sea world- San diego zoo
i traveled with my family and room was spacious and all utilities were available. within ten minutes drive to sea world and zoo. major stores and restaurants are also within five to ten minutes drive
Comment from EPC
Aug 24, 2015 by San Diego GM, EPC
Thank you for choosing to stay at the Residence Inn Mission Valley. Our rooms are very spacious and perfect for families. We hope you choose to stay with us again! Kindly, Steve C General Manager
1 out of 5
by A verified traveler

Nice if you're not with a family

Posted Aug 10, 2015
My husband and I were staying there for 2 nights during our vacation and had our two year old son with us. We stayed on the first floor...and I cannot believe how much disruption there was. We were between an exit and in the walk way to the hot tub/pool. I understand that hotels are filled with everyone taking there vacation so noise and fun is to be expected. However after 10pm things should settle down noise wise. Both night we could hear large groups of drunk people running down the hallways and screaming even could hear then shouting outside while smoking....we called the front desk to explain our frustration and nothing was done. The walls must be paper thin because we were constantly woken up throughout the night...a hotel should be a place where you can gain some rest on a vacation, and my son and I were both sick so that did make it even worse but we stayed at two other hotels this past week and never experienced anything like this. The hotel management were not interested in hearing my frustrations and said I needed to contact Expedia, I called Expedia while at the hotel still and kiefer (customer service rep on phone) was empathetic and very concerned about my satisfaction. He made me feel better and appeased me for our frustrating stay. I am so grateful I booked with Expedia they were the only ones who seemed to be concerned with how I felt. I will continue to book through Expedia!
Comment from EPC
Aug 18, 2015 by Steve C, EPC
Thank you for bringing this to our attention. We take matters such as this very seriously. We hope that next time you are in the area you will come back to stay with us!
5 out of 5
Recommended
for Families
by A verified traveler from phoenix

Great hotel for a family vacation

Posted Aug 9, 2015
Pros: Convenient location and reasonable price.
Cons: I would like to have the free dinner more nights.
Location: Seaworld, Mission Beach, Belmont Park are very close. Not too far away Balboa Park and San Diego Zoo.
Very nice hotel, close to Seaworld. Really appreciated the full breakfast and dinner a couple nights of the week.
Comment from Hotel Management
Aug 11, 2015 by Steve C, Hotel Management
Thank you for reviewing out hotel. We are happy to hear that you were able to enjoy our complimentary amenities such as breakfast and dinner! We hope to see you again soon!
3 out of 5
by A verified traveler from NY

Posted Aug 9, 2015
It was ok not great. Pools was not supervised. Some guests were not behaving and no one cared.
Comment from Hotel Management
Aug 11, 2015 by Steve C, Hotel Management
Thank you for reviewing our hotel. On behalf of my entire team, I apologize for not meeting your expectations. We take issues such as these very serious and have shared them with the appropriate parties. Thank you again and we hope to see you again soon! Kindly,
2 out of 5
by A verified traveler

Posted Aug 8, 2015
Noisy, parking fee is $13. No hot showers in the morning.
Comment from Hotel Management
Aug 11, 2015 by Steve C, Hotel Management
We sincerely regret the disturbance. Our central location can mean extra street activity during the summer, as much as we try to contain it. On your next visit, we would be happy to assign one of our quieter, east-facing rooms upon request. Thank you for reviewing our hotel and we hope you give us a second chance. Kindly,
5 out of 5
Recommended
for Families
by A verified traveler from Las Vegas, NV

Nice hotel, roomy and fun

Posted Jul 29, 2015
Pros: The large rooms, hot breakfast and social hours, basketball court
Location: Hotel circle in San Diego, we were in close proximity to Sea World, Seaport Village and restaurants.
We have a large family (7 total) and the 2 bedroom Suite accommodated our situation perfectly! We will be back.
Comment from EPC
Aug 24, 2015 by San Diego GM, EPC
Thank you for taking the time to review our property. Our 2 bedroom suite is perfect for families! We hope to see you again in the near future!! Kindly, Steve C General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from prineville oregon

Very noisy

Posted Jul 20, 2015
Pros: Meals
Cons: Bathroom upgrade.
Location: Ok
Room very noisy. Wall thin. Right by pool staff excellent. Food good.
Comment from Hotel Management
Jul 30, 2015 by Steve , Hotel Management
Thank you for taking the time to review our hotel. I have shared your comments with our entire team. We hope to see you in San Diego again soon! Kindly, Steve C General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from ATL

Fantastic Family Hotel

Posted Jul 7, 2015
Pros: For the layout You have everything a family would need with a fully equipped kitchen. The vanity area has 3 drawers and was separate from the bath.
Cons: I think the parking rate could be reduced or none at all.
Location: We were central to all neighborhoods of San Diego. You can even walk to Old Towne if you wanted to.
I couldn't have been more pleased with this family friendly updated hotel in a centralized location in San Diego for the rate. The staff was very friendly and accommodating. The breakfast buffet was perfect for our family. Having the coffee and water in the lobby at all times was a nice touch. The pool area also was great for my kids. They had a firepit, but never saw it on. The suites were a perfect size. Overall was very clean. We would consider this hotel again should we come back to San Diego.
Comment from Hotel Management
Jul 13, 2015 by Steve, Hotel Management
Maria, Thank you for staying at the Residence Inn Mission Valley! I have shared all your wonderful comments with our team. Our complimentary amenities make it easy to relax and unwind. We hope to see you soon! Kindly, Steve C General Manager