Posted Mar 18, 2017
This place is dirty, the surroundings are unpleasant and you generally feel unsafe the whole time, especially at night. The pictures on the Expedia page look nice, but when you get there everything is dirty and dingy. The surroundings are unpleasant and there is a lot of night traffic and noise of people coming in and out, which keeps you awake and scared all night long. There is a busy highway on the back and a dirty sketchy street in the front. The blankets in the beds were visibly dirty and the floors were dirty as well. I did not feel safe the whole time. Even the taxi driver told me that drivers are disgusted by going there, because the clientele is generally sketchy (people on drugs, or obviously in sex trade). I understand that the hotel management has no control over the surroundings, but they should make efforts to provide comfort inside, like replacing the bed sheets and cleaning up the floors.
I noticed in the Expedia reviews that the hotel either responds by noting that the reviewer was not a guest of the hotel or that they did not receive a complaint from the guest -the picture below of dirty sheets burnt with cigarettes or something is real! These people should stop the excuses and clean up; Expedia should not list this hotel as an option, as this is actually a disservice to the Expedia customers.
Comment from Hotel Management
Mar 20, 2017 by Pinar, Hotel Management
Dear Jay, Thank you for your feedback and we are very sorry that you did not enjoy a restful stay with us. I would like to sincerely apologize for the issues you experienced during your stay with us .We take cleanliness very seriously and work hard to ensure the hotel is kept to the highest standards. I assure you I will be speaking with our associates to ensure rooms are in perfect order as they should have been for you. We do have exciting plans for improvements coming soon which will include a whole new look for our guest rooms and we hope that you might reconsider another stay with us sometime in the future, as we'd love the opportunity to welcome you back again, Pinar/Guest Relations Manager