Ratings based on 473 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
78% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Colorado

Very pleasant place to stay

Posted Sep 27, 2016
Everyone was so kind and helpful. I had lost my prescription sunglasses and thought I would never see them again but they had them at the front desk!!
Comment from Hotel Management
Sep 28, 2016 by Guest Services Manager, Hotel Management
We are glad you enjoyed your stay and you located your glasses! Kally Behen
4 out of 5
by A verified traveler from Irvine, CA

Nice hotel located in business center

Posted Sep 27, 2016
nice place, very clean and appears to have been refurbished recently. Restaurant/ bar has an open layout that is super nice. Staff was great, too. Only cons would be the micro-sized wings served at bar. They are seriously a joke/ripoff and should be pulled from menu. Other is the A/C unit. The thermostat was set at 75, but actual room temp was either 35 degrees or 117. Lol. All good though and i would stay again.
Comment from Hotel Management
Sep 28, 2016 by Guest Services Manager, Hotel Management
Dear Valued Guest, We apologize for the frustration you experienced with the restaurant and have passed the information along to our Food & Beverage Department. We have also spoken to the Engineering Department about the AC in your guest room. Thank you for taking the time to review us! Kally Behen
4 out of 5
by A verified traveler

Nice hotel

Posted Sep 24, 2016
Had good experience at this location parking was easy and fast to get to the hotel.
Comment from Hotel Management
Sep 28, 2016 by Guest Services Manager, Hotel Management
Dear Valued Guest, Thank you for the review! We are excited to hear that you found parking to be easy and quick for your stay. We hope to see you again soon! Kally Behen
5 out of 5
by A verified traveler from New Hampshire

Posted Sep 22, 2016
Pros: Most customers were business people which made for a different atmosphere (vs families). This was a positive experience.
Cons: Do not charge hotel guests for parking.
Location: Hotel in a busy business district and beside UCSD college campus. Walking distance to many restaurants.
Would highly recommend this location for any business traveler.
Comment from Hotel Management
Sep 28, 2016 by Guest Services Manager, Hotel Management
Dear Valued Guest, Thank you for commending us on being great for business travelers! We are happy to hear that you enjoyed your experience with us. Kally Behen
4 out of 5
by A verified traveler from Roseville

toilet issues

Posted Sep 20, 2016
Pros: lobby and bar area was very nice
Cons: plumbing
Location: great location and close to all La Jolla and San Diego has to offer
The hotel and the staff were all quite nice. I would stay here again. The outside bar area with the fire pits are pleasing and the whole facility on whole was nice. However, our toilet did not work the whole time. We had to flush it a minimum of 10 times for even a tiny piece of toilet paper to go down. We asked for the toilet to be repaired after the first night and left for the day and did not return back to the hotel until about midnight. After returning back to the hotel we soon realized that the toilet was not fixed and had the same problem. Complained again and then checked out. No happy that no one bothered to fix the toilet after being promised it would get done. Having a working bathroom is a bit of a necessity. They adjusted me bill and took a $50 parking fee off for the inconvenience but in my opinion it should have been a bit more since we had to often go downstairs to use the public bathroom.
Comment from Hotel Management
Sep 28, 2016 by Guest Services Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time to provide feedback from your stay. We have relayed the information regarding the toilet in your room to the Engineering Department. Kally Behen
5 out of 5
by A verified traveler

Great location for business and pleasure

Posted Sep 19, 2016
My wife was able to enjoy the hotel, and shopping while I attended a business meeting at the conference center closeby.
Comment from Hotel Management
Sep 28, 2016 by Guest Services Manager, Hotel Management
Dear Valued Guest, Thank you for providing feedback regarding your recent stay with us. We are glad to hear that you were able to make use of the UTC Mall that is close to our location! Kally Behen
4 out of 5
by A verified traveler

Nice Hotel

Posted Sep 13, 2016
Pros: Good hotel
Cons: Expedia service
Location: Nice place
We accidentally booked this for the day before arrival, when we were staying in a hotel also booked thru Expedia, so we ende up spending an extra $200 to stay. Not the Hotels fault, but wish Expedia had a way to pick up this error. I scheduled while sitting in my first hotel room.
Comment from Hotel Management
Sep 28, 2016 by Guest Services Manager, Hotel Management
Dear Valued Guest, We are sorry to hear there was a problem with your reservation. We are glad to hear though that you enjoyed the hotel! Thank you for taking the time to review our property. Kally Behen
4 out of 5
by A verified traveler

Posted Sep 12, 2016
I was there for a medical procedure done near hotel. Hotel suit its purpose well.
Comment from Hotel Management
Sep 28, 2016 by Guest Services Manager, Hotel Management
Dear Valued Guest, We are happy to hear that our hotel fit your needs for your procedure! We hope that you had a quick and easy recovery! Kally Behen
5 out of 5
by A verified traveler

Posted Sep 12, 2016
I needed a retreat following the death of my father, and found this hotel to be just what I needed.
Comment from Hotel Management
Sep 28, 2016 by Guest Services Manager, Hotel Management
Dear Valued Guest, We are so sorry for your loss. We are glad to hear that you were able to be comfortable while visiting the area. Thank you for taking the time to review our hotel. Kally Behen
4 out of 5
by A verified traveler

Everything perfect but no free wireless and parkin

Posted Sep 7, 2016
Pros: Clean
Cons: Free wifi and visitor parking
Everything is perfect but no free wireless. Wireless is like $16 per day!!!! plus there is no visitor parking nor free parking. parking is $25 per day. Basically extra $41 per day for your stay.