Really Really BAD service
Posted Aug 8, 2016
The hotel states that check in is at 3 pm. We arrived at 5:30 and they said that our room won't be ready for another 1 hour. As we were waiting to see a manager, they were saying the same thing to 2 other guests. The manager didn't offer much explanation except that so many guests checked out late and their cleaning staff are behind in cleaning rooms. She said she will call us when the room is ready. She called an hour later to inform us that our room is ready and that they will credit us $80 to make it up to us. As a result of this we were really late to a family dinner. Upon check out, we were told that the $80 credit can't be honored because we reserved through expedia. Very bad management, disappointing service and overall we do not recommend this hotel. Not to mention there was construction going on as well and we didn't know upon reserving. Do not stay here!!