LACK OF SECURITY IS INEXCUSABLE
Posted Mar 6, 2017
My wife and I looked forward to a QUIET mini-vacation over this past Saturday, but were rudely awakened just after 2 a.m. by a series of loud noises coming from the unit just above ours. Heavy footsteps voices and the sound of furniture being moved. The hotel has NO SECURITY, no phone number to call and nobody on site to prevent guests from violating rules and disturbing other guests. I have been promised a refund, but despite the fact that the manager was supposed to call me yesterday, it is now mid-afternoon on Monday and I just called and left a message for the manager to call me, but nobody has had the decency to call and speak to me. I am extremely disappointed and APPALLED that this hotel operates with no security whatsoever. There is no phone in the room, and nobody on site after 8:30 p.m. I probably should have called the police under the circumstances, but I kept hoping these rude partiers would quiet down. Bad enough to have my night ruined, but the management is making it worse by refusing to call me.