Ratings based on 3,302 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
58% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler from US

I would never recommend this hotel to anyone.

Posted Nov 7, 2016
Location: location was alright, seemed like a safe area. I was with a group and we walked around at night - no issues, clean safe streets
Upon check in they gave me the wrong room. The first room smelled musty and gross. Then my guests and I had to change rooms. The second room smelled somewhat better but still very old and moldy. The fold out couch had brown stains on it and was broken. They suggested to change rooms AGAIN but we opted for a roll away cot. The wi-fi did not work, the keys did not work (we had to keep getting replacements) the jacuzzi was not hot, their "sports bar" was empty on a Saturday night sooooo....that told us that no one wanted to eat/drink there. The air conditioning kept "popping off" like the electricity was out dated and over loaded. I was so embarrassed that my guests had to stay there for 4 nights.
Comment from Hotel Management
Nov 15, 2016 by Brenda G., Hotel Management
Crystal, please accept my sincerest apologies for the quality of your most recent visit as it is not representative of the standards we at Wyndham work to uphold. We want all our guests to feel comfortable and well taken care of when they stay with us, which is why we are taking this very seriously. I will taking your feedback to my team so that we can quickly correct our problems. Rest assured these issues will be fixed once our rennovation is complete, which is when I hope you will consider giving us another chance so that we may provide you with an exceptional stay. Thank you again for your feedback.
1 out of 5
by A verified traveler

Old and outdated.

Posted Nov 6, 2016
Pros: nothing
Cons: They should improve costumer service and invest some money in their property
Location: location was the only convenient thing.
I do not undestand how this hotel is classified as a 3-star. The personal is careless and less than welcoming. The facility itself is old. The bedding was in horrible condition. I have seen motels that look better than this. Parking in the back building is horrible; super tight.
Comment from Hotel Management
Nov 8, 2016 by Brenda, Hotel Management
Hi Cgaxiola, please accept my apologies for the quality of your most recent stay with us as it is not reflective of the standard Wyndham works to uphold. As you may have noticed we are currently undergoing renovations that will see major improvements to our facilities and amenities in the near future. I hope when the changes are made, you will visit us again so that we can show you how much we've improved. Thank you for your feedback.
3 out of 5
by A verified traveler from Beaumont, CA

Not Up to Wyndham Standards

Posted Nov 5, 2016
Pros: Location. Hotel and management was accommodating especially since we became "stuck" in one of the non-functioning elevators. Bunk Bed for families.
Cons: Noisy A/C unit. Hotel needed to be updated. Room damp and musty. Needs new carpeting. Only updated area was the lobby. Two elevators did not work.
Location: This hotel was very convenient to the Sports Arena (across the street within walking distance), South Mission beach and to Old Town San Diego
Just ok. This was not up to the Wyndham standards we've experienced in the past. Rooms in need of updating.
Comment from Hotel Management
Nov 8, 2016 by Brenda, Hotel Management
Carla, please accept my apologies for the quality of your most recent stay with us as (You are right) this isn't the standard that Wyndham works to uphold. As you noticed, we've begun renovating our facilities in order to provide our wonderful guests with the 5-star stay they deserve. Once our updates are made, I hope you will visit us again so that we can show you how much we've improved. Thank you for your feedback, I will monitor these points closely to make sure we avoid the same mistakes.
2 out of 5
by A verified traveler from US

Posted Oct 29, 2016
Rooms need updating, beds were uncomfortable, carpet felt dirty, parking lot is tight, customer service was good though at check in and check out
3 out of 5
by A verified traveler from US

It was a convient place but could have been better

Posted Oct 28, 2016
Pros: The best part was the location. Very close to shopping and eating facilities and very close to the beach.
Cons: I did not like the fact that after you checked in you were told there would be a $12/nightly fee for parking. And the elevator would not always work.
Location: Within walking distance to many eating places and right down the street from the beach
The room had a very dank and musty smell. We opted to stay on the top floor thinking there would be less noise, but was awaken at 6am by kids runing up and down the hallways. The toilet didn't flush the best either. You had to flush several times just for anything to go down.
3 out of 5
by A verified traveler from US

Not up to Wyndham standards

Posted Oct 26, 2016
Stayed only 1 night, tried to check in at 2:30 PM and was told no rooms available yet. Got in about 4:30. Laundry facilities "Out of Order"... Room was on the first floor #101, in terrible need of renovation. Musty smell, filthy comforter folded over the end of the bed, room felt very damp. Just not a comfortable stay.
4 out of 5
by A verified traveler

Buen hotel.

Posted Oct 26, 2016
Pros: La ubicación.
Cons: Las almohadas.
Location: Seaworld, centros comerciales y restaurantes
El hotel está muy cómodo y céntrico. Con instalaciones buenas y personal muy amable.
3 out of 5
by A verified traveler from US

Posted Oct 26, 2016
Location: Very good location, close to all attractions just about 10 min drive and a lot of restaurants and shopping mall in 3 min walking distance.
Conditioner works too loud and you can't change the room temperature.
Comment from Hotel Management
Oct 27, 2016 by Brenda, Hotel Management
Hello Jenny, thank you for your feedback. We're currently renovating our facilities and look forward to offering you the highest level of comfort which will include quiet and efficient air units along with adjustable thermostats. Although we may have missed our mark this time, we look forward to cradling you in comfort upon your next visit with us.
1 out of 5
by A verified traveler

I was double charged. I don't still get it back.

Posted Oct 24, 2016
They kept calling us different name all the time, then charged me twice. What's going on!
Comment from Hotel Management
Oct 27, 2016 by Brenda, Hotel Management
Hello, please accept my sincerest apologies for the continuous mix-up that you experienced during your most recent visit us. We value your business and aim to provide the highest quality service to you at all times, and it's clear we didn't live up to those standards this time around. I hope you will give us another chance to show you how we've improved, thank you for your feedback.
2 out of 5
by A verified traveler from Los Angeles, United States of America

Posted Oct 21, 2016
We were shocked at how much we paid for this dumpy room. The bathroom door didn't close, the pillows were small squares and extremely lumpy, we had a lot of parking lot noise. The place needs to be gutted and updated.
Comment from Hotel Management
Oct 26, 2016 by Brenda, Hotel Management
Kristi, please accept my apologies for the quality of your most recent stay with us. If you ever feel that your room is not fit to your standards, please notify us and we will be happy to move you to another. We are currently undergoing a full renovation and are sure that you will love the final product. Though we didn't earn it this time, I hope you will give us another chance in the future to show you how we've improved. Thank you for your feedback.