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Reviews of Best Western San Dimas Hotel & Suites

2.5 out of 5
Best Western San Dimas Hotel & Suites
501 W Bonita Ave, San Dimas, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 645 out of 1004 reviews" "
Rating 8 - Good. 245 out of 1004 reviews" "
Rating 6 - Okay. 52 out of 1004 reviews" "
Rating 4 - Poor. 25 out of 1004 reviews" "
Rating 2 - Terrible. 37 out of 1004 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gerald, Lumberton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & neat. Staff very helpful
Stayed 12 nights in Apr 2024

4/10 Poor

Amy B

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Cara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Area was nice and property was very clean.
Stayed 5 nights in Apr 2024

8/10 Good

Lauri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
good breakfast selections
Stayed 1 night in Apr 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint is breakfast was tiny in comparison to most places. French toast one piece of bread cut into 2. Lame
Stayed 1 night in Apr 2024

10/10 Excellent

Melody

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very secure, clean, and the hot ,cold continental breakfast was Fantastic! Staff was courteous and helpful at all times. The business center was convenient to use to print off my boarding passes. I really enjoyed my stay and would stay there again if needed!
Stayed 8 nights in Mar 2024

10/10 Excellent

Brendan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel I would recommend
Stayed 1 night in Mar 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
When we have to go to California we always stay at this hotel. Everyone is so nice and helpful and the free breakfast is very good
Stayed 1 night in Feb 2024

10/10 Excellent

Brendan

Stayed 1 night in Feb 2024

6/10 Okay

George

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the show
Stayed 2 nights in Feb 2024

8/10 Good

Honora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Terry

Nice quiet location. Well maintained. Within walking distance of cute downtown San Dimas. Great Italian restaurant and local breakfast spot was great too. Next door is a very nice car wash.
Stayed 1 night in Jan 2024

6/10 Okay

Lynn

Disliked: Cleanliness
Stayed 3 nights in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast
Stayed 3 nights in Dec 2023

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Elizabeth

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Mark, Porterville

Stayed 1 night in Dec 2023

2/10 Terrible

Ty

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charged twice for a room! Don’t use hotels/expedia
Do not stay at this hotel and use hotels.com or Expedia. I booked the hotel through hotels.com and payed the room fees off the app. The hotel also charged me the room fees for the night stay. The hotel room cost twice the amount for 1 night and neither best western or hotels.com/expedia has refunded me for the extra room charge. Both have extremely terrible customer service when a problem arises and nothing has yet to be done about refunding my money. I will add a different review in the future if they refund my double charge. For the time being, I would advise against staying at this hotel and using hotels.com/expedia.
Stayed 1 night in Dec 2023

10/10 Excellent

Rose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great customer service, comfortable stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Stephanie

Stayed 1 night in Dec 2023

10/10 Excellent

Tim

Stayed 1 night in Dec 2023

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Pauline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kudos All Around
Super clean, roomy, comfortable. Friendly staff, outstanding breakfast, incredible Christmas decorations in the lobby. Excellent price point. Highly recommend.
Stayed 1 night in Dec 2023

4/10 Poor

Cobie

Disliked: Staff & service, property conditions & facilities

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Repeat
My stay at the San Dimas Best Western was very pleasant. I have stay there before and will stay again when I visit San Dimas.
Stayed 3 nights in Dec 2023

10/10 Excellent

Gredis

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall stay!
Stayed 2 nights in Dec 2023

10/10 Excellent

Taylor

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No complaints, exactly what I needed.
Stayed 2 nights in Oct 2023

10/10 Excellent

Karen Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service. Great hotel.
Affordable place. Clean room. Friendly crew Thank you.
Stayed 1 night in Dec 2023

8/10 Good

Gary

Liked: Amenities
Loved the breakfast and the beautiful courtyard
Stayed 1 night in Nov 2023

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities
Very nice.
Stayed 4 nights in Nov 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Morgan

Stayed 8 nights in Oct 2023

6/10 Okay

Robert

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I didn't like the electrical connections on the lamps. They were so loose they didn't work. II didn't like the fingerprints on the microwave, fridge and bathroom door.
Stayed 2 nights in Nov 2023

2/10 Terrible

Faye

Traveled with family
we barely stayed in the room and yet charge me an extra $250 for room damage!!! Is this a way to rip off customer?
Stayed 1 night in Nov 2023

6/10 Okay

Robert, Edmonton

Traveled with partner
Disliked: Amenities
Property is getting old and tired
Stayed 4 nights in Nov 2023

10/10 Excellent

Larry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than the look we got from the person who cleaned our room when we were still in it and she wanted to clean the room our stay was excellent. The breakfasts were fantastic and the front desk staff were also excellent. Highly recommend this place to stay.
Stayed 4 nights in Nov 2023

10/10 Excellent

Jeffery, Victorville

Stayed 1 night in Nov 2023

6/10 Okay

Eric

Stayed 4 nights in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean and nice looking.
Stayed 2 nights in Oct 2023

10/10 Excellent

Michelle

Traveled with family
Liked: Amenities, property conditions & facilities
Staff was very friendly and helpful.
Stayed 2 nights in Oct 2023

10/10 Excellent

Melody D

Stayed 1 night in Oct 2023

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
The WiFi did not work in my room. The room and property were nice and quiet.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Stayed 1 night in Oct 2023

2/10 Terrible

Linda

Stayed 1 night in Oct 2023

10/10 Excellent

Ginger

Stayed 10 nights in Oct 2023

10/10 Excellent

Dana

Stayed 1 night in Oct 2023

10/10 Excellent

Kailash

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay, rooms are clean and quiet, hot breakfast. Staffs are friendly, lot of restaurants are in walking distance.
Stayed 5 nights in Oct 2023