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This property was very secure, clean, and the hot ,cold continental breakfast was Fantastic! Staff was courteous and helpful at all times. The business center was convenient to use to print off my boarding passes. I really enjoyed my stay and would stay there again if needed!
Nice quiet location. Well maintained. Within walking distance of cute downtown San Dimas. Great Italian restaurant and local breakfast spot was great too. Next door is a very nice car wash.
Charged twice for a room! Don’t use hotels/expedia
Do not stay at this hotel and use hotels.com or Expedia. I booked the hotel through hotels.com and payed the room fees off the app. The hotel also charged me the room fees for the night stay. The hotel room cost twice the amount for 1 night and neither best western or hotels.com/expedia has refunded me for the extra room charge. Both have extremely terrible customer service when a problem arises and nothing has yet to be done about refunding my money. I will add a different review in the future if they refund my double charge. For the time being, I would advise against staying at this hotel and using hotels.com/expedia.
I didn't like the electrical connections on the lamps. They were so loose they didn't work. II didn't like the fingerprints on the microwave, fridge and bathroom door.
Robert
Stayed 2 nights in Nov 2023
2/10 Terrible
Faye
Traveled with family
Nov 20, 2023
we barely stayed in the room and yet charge me an extra $250 for room damage!!!
Is this a way to rip off customer?
Other than the look we got from the person who cleaned our room when we were still in it and she wanted to clean the room our stay was excellent. The breakfasts were fantastic and the front desk staff were also excellent. Highly recommend this place to stay.