Ratings based on 330 Verified Reviews

3.4 out of 5
68% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from San Dimas

Restroom dirty "Toe Nail on floor"

Posted Apr 14, 2017
The restroom was dirty I found a long dirty toe nail on the floor, and the tub had body hair too. I was disgusted, The evening staff was pleasant Mark very nice.
Comment from Hotel Management
Apr 16, 2017 by General Manager, Hotel Management
Ann, we are sincerely sorry for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly apologize. We are working with the concerned team to reiterate the importance of our daily checklists to make sure this isn't repeated. Please give us another chance to make a better impression on your next visit to our area. Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Apr 12, 2017
This place shows that the owners don't care! You don't need to remodel the rooms but at least take the time to repair the broken furniture. A little TLC goes a long way.
Comment from Hotel Management
Apr 14, 2017 by General Manager, Hotel Management
Thank you for sharing your candid evaluation. We are glad your overall stay was a comfortable one. However, we take our commitment to well-maintained facilities very seriously and will be looking into the feedback you provided. We appreciate your business and hope you will give us another opportunity to impress you on a future visit. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, close to eats and freeways

Posted Apr 3, 2017
Great hotel, very comfortable and neat. Would recommend this hotel to my friends
Comment from Hotel Management
Apr 4, 2017 by General Manager, Hotel Management
We appreciate you choosing to stay at Extended Stay America - Los Angeles - San Dimas. It’s our pleasure knowing you loved our property and had a comfortable stay. Thank you for recommending us, and we hope to see you soon. Sincerely, We appreciate you choosing to stay at Extended Stay America - Los Angeles - San Dimas. It’s our pleasure knowing you loved our property and had a comfortable stay. Thank you for recommending us, and we hope to see you soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice. Close to shopping

Posted Apr 1, 2017
Room with kitchen was great. Plan to stay next visit
Comment from Hotel Management
Apr 1, 2017 by General Manager, Hotel Management
Thank you for being our guest at Extended Stay America - Los Angeles - San Dimas. We are delighted to know you enjoyed your time with us and that our location close to various attractions of the city perfectly suited your needs. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Glendora

Nice hotel, vet spacious

Posted Mar 6, 2017
Hotel was clean and roomy. Continental breakfast was good, and parking was great. The wifi was slow but overall a great value for the money.
Comment from Hotel Management
Mar 15, 2017 by Manager, Hotel Management
We appreciate you taking the time to share your experience and for choosing to stay with us. I am glad you were satisfied with your spacious room and the grab-and-go breakfast offered. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
3 out of 5
Recommended
for Everyone
by A verified traveler

A Little Rough Around The Edges

Posted Mar 6, 2017
Pros: Location, surrounding area has restaurants and other stores to meet most needs for an extended stay.
Cons: Parking for extended guests should have a designated location, some items in parking seem to have been there for a long period and reduce spaces.
Location: Several Resturants, Shopping, Raging Waters (seasonal), Pomona Fairplex, and much more...
I chose this hotel based on the comments submitted by previous users. This location is not far from the Pomona Fairplex where many events happen. The desk team were pleasant and gave me a room that was acceptable. When I did open the door to the living quarters I immediately noticed that fire alarm dangling from the ceiling. I called the front desk who fixed it in record time. The room was a studio but did not have a coffee maker or hair dryer (You can request specific items at the front desk if needed). The parking does fill up fast so be aware of what is going on during your stay.
1 out of 5
by A verified traveler

Disappointed ! Weird location ! Small parking !

Posted Mar 6, 2017
The hotel smells unpleasant right when you walk in. The staff was nice and helpful but they're uniforms were all dirty and just did not give a good representation of the hotel. The room assigned to us was horrible , it smelled like fish, one of the beds was broken , the chair was extremely dirty, our room wasn't complete like it advertised online , the beds are not queens they are just "full beds" . "Complimentary breakfast" really means granola bars and coffee ! Parking is VERY limited we had to park across the street every night !!
2 out of 5
by A verified traveler

Posted Mar 5, 2017
Once we went up the stairs to the second floor the entire hallway was clouded from a mix of cigarette and weed smoke. When we got the room it was very musty the A/C made I noise and rattle the whole night like the fan was about to fall off... and the bed might as well.of been a concrete box with a sheet on it...
5 out of 5
Recommended
for Everyone
by A verified traveler

pleasant and private

Posted Mar 4, 2017
pleaseant and private. nice staff hotel kind of hidden. nice clean and comfortable room with mini kitchen. located in a safe area.
Comment from Hotel Management
Mar 15, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am glad to read you enjoyed your clean, comfortable room accommodations and that you felt our hotel's location was safe. Thank you for your amazing review of our property. We are delighted to know you were pleased with your stay.
3 out of 5
Recommended
for Everyone
by A verified traveler from Temecula

Good for price

Posted Mar 2, 2017
Good for price...dated room... dated location..good location for walking to food...