Ratings based on 348 Verified Reviews

3.4 out of 5
68% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Only for overnight ok, long stay no,

Posted May 28, 2017
Pros: Only the view of the trees
Cons: Their amenities ..
Location: Restaurants. And stores
They advertise continental breakfast !! NO COOFFEE no such continental breakfast The room doesn't have COOFFEE neither paper cups,. I am glad I stayed only one night. I will not stay in this hotel again..
Comment from Hotel Management
May 30, 2017 by General Manager, Hotel Management
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
4 out of 5
Recommended
for Everyone
by A verified traveler

Decent hotel

Posted May 8, 2017
Good hotel to stay Close to family function we were attending .
Comment from Hotel Management
May 9, 2017 by General Manager, Hotel Management
Thanks for choosing Extended Stay America - Los Angeles - San Dimas. We are glad our location was convenient for your visit and that you had a great stay with us. We appreciate your kind words and look forward to seeing you again. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 8, 2017
Just so so, but we were in a hurry and only stayed 5 hours.
Comment from Hotel Management
May 9, 2017 by General Manager, Hotel Management
Thank you for your feedback. We are glad your overall stay was a pleasant one. However, we apologize if we did not meet all your expectations. We always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager
1 out of 5
by A verified traveler

Exit and not stay

Posted May 7, 2017
The hotel was very dirty and smelt dingy. Nothing was clean. Even the coffee area had dust all over it. Every mirror had fingerprints. We will not come back
Comment from Hotel Management
May 9, 2017 by General Manager, Hotel Management
Please accept my apologies for disappointing you. A first impression often sets the tone for the entire visit, and this is definitely not the impression our guests should have of our hotel. Please know we take your feedback seriously and will use it to improve our guest experience. We can certainly do better and hope you will allow us another opportunity to prove that to you. Sincerely, General Manager
2 out of 5
by A verified traveler from San Dimas

Restroom dirty "Toe Nail on floor"

Posted Apr 14, 2017
The restroom was dirty I found a long dirty toe nail on the floor, and the tub had body hair too. I was disgusted, The evening staff was pleasant Mark very nice.
Comment from Hotel Management
Apr 16, 2017 by General Manager, Hotel Management
Ann, we are sincerely sorry for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly apologize. We are working with the concerned team to reiterate the importance of our daily checklists to make sure this isn't repeated. Please give us another chance to make a better impression on your next visit to our area. Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Apr 12, 2017
This place shows that the owners don't care! You don't need to remodel the rooms but at least take the time to repair the broken furniture. A little TLC goes a long way.
Comment from Hotel Management
Apr 14, 2017 by General Manager, Hotel Management
Thank you for sharing your candid evaluation. We are glad your overall stay was a comfortable one. However, we take our commitment to well-maintained facilities very seriously and will be looking into the feedback you provided. We appreciate your business and hope you will give us another opportunity to impress you on a future visit. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, close to eats and freeways

Posted Apr 3, 2017
Great hotel, very comfortable and neat. Would recommend this hotel to my friends
Comment from Hotel Management
Apr 4, 2017 by General Manager, Hotel Management
We appreciate you choosing to stay at Extended Stay America - Los Angeles - San Dimas. It’s our pleasure knowing you loved our property and had a comfortable stay. Thank you for recommending us, and we hope to see you soon. Sincerely, We appreciate you choosing to stay at Extended Stay America - Los Angeles - San Dimas. It’s our pleasure knowing you loved our property and had a comfortable stay. Thank you for recommending us, and we hope to see you soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice. Close to shopping

Posted Apr 1, 2017
Room with kitchen was great. Plan to stay next visit
Comment from Hotel Management
Apr 1, 2017 by General Manager, Hotel Management
Thank you for being our guest at Extended Stay America - Los Angeles - San Dimas. We are delighted to know you enjoyed your time with us and that our location close to various attractions of the city perfectly suited your needs. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
5 out of 5
by Barry

This traveler left a rating score only Posted Mar 26, 2017 on Hotels
4 out of 5
by Carolyn

Boernegal

Posted Mar 23, 2017 on Hotels
The room was great. It could have been a little cleaner but it was ok overall
Comment from Hotel Management
Apr 28, 2017 by Manager, Hotel Management
The team and I appreciate your remarks. It is great to see you were well accommodated with a room to your liking; however, I am disappointed that there was some cleanliness issues. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.