Dear Sonja, We deeply regret the numerous issues you encountered during your stay. Your feedback concerning cleanliness, maintenance, noise, and amenities is concerning, and we apologize for any inconvenience or discomfort caused, especially the injury to your daughter. We take your comments seriously and will address them with our housekeeping, maintenance, and management teams to ensure immediate improvements. Your experience does not reflect the high standards we aim to uphold, and we are committed to providing a more pleasant experience in the future. We sincerely apologize for falling short of your expectations and hope to have the opportunity to regain your trust. Should you reconsider, we would love to offer you a much-improved stay.Sincerely,Hotel management

Dear Richard, We apologize sincerely for the disappointment and inconvenience caused during your stay. Maintaining cleanliness is a top priority, and it is disheartening to hear that we fell short of your expectations. Your feedback regarding the kitchen cleanliness and overall odor of the hotel is concerning, and we are taking immediate steps to address these issues with our housekeeping team. We understand the impact this had on your experience and regret any discomfort it caused. Please know that we are committed to improving our services and facilities to prevent such occurrences in the future. We hope you'll consider giving us another chance to provide you with a much better experience. Sincerely,Hotel management

Dear Annette, We sincerely apologize for the numerous issues you encountered during your stay. Your comfort and satisfaction are our top priorities, and it's disheartening to hear about the cleanliness and maintenance issues you faced. We take your feedback seriously and will promptly address these concerns with our housekeeping and maintenance teams to ensure improvements are made. Additionally, we regret the frustration and disappointment caused, especially regarding the lack of amenities and the placement of your room. This does not reflect the level of service we strive to provide, and we genuinely apologize for falling short of your expectations. We value your feedback and hope you will consider giving us another chance to provide you with a much-improved experience in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Pamela, We sincerely apologize for the unpleasant experience you had during your stay. Ensuring a safe and comfortable environment for all our guests is our top priority, and we regret that you experienced discomfort due to the smoke smell and the presence of individuals who may be experiencing homelessness nearby. We will address them to maintain the quality of our accommodations and surroundings. Your feedback is invaluable, and we appreciate you bringing this matter to our attention. Should your travels bring you back to the area, we hope to provide a more pleasant stay reflective of our commitment to guest satisfaction. Thank you for sharing your experience with us.Sincerely,Hotel Management

Dear Claudia, Thank you for your feedback. We sincerely apologize for the cleanliness issue you encountered during your stay. Providing a clean and comfortable environment for our guests is a top priority, and we regret that we did not meet this expectation during your visit. Your feedback is invaluable, and we are taking immediate steps to address the cleanliness concerns with our housekeeping team to ensure that this does not happen again. We appreciate your patience and hope to have the opportunity to welcome you back for a much-improved experience.Sincerely,Hotel Management

Dear Benik, Thank you for the review and for sharing your experience. We are disappointed to know you had issues with the air unit in your room. Our goal is always to provide a comfortable experience, so we apologize that this was not your experience. Thank you for bringing this to our attention; we will address this accordingly. For future visits, please feel free to reach out to our front desk if you need any assistance during your stay. We look forward to having you visit with us again. Safe Travels.Sincerely,Hotel Management

Dear Michael, It is disappointing to know about your experience, as we take pride in providing outstanding hospitality and comfortable accommodations. We have shared your comments with our staff to ensure our focus remains on exceptional service to every guest. While we review the situation, please accept our apologies for the trouble you had due to this. Please connect with the hotel directly for further assistance. Our entire team would love you to experience our hotel the way you should have on this visit. Thanks again for being our guest and sharing your feedback.Sincerely,Hotel Management

Dear Ken, Thank you for posting a review of your recent stay with us. Our goal is to provide seamless and comfortable accommodations for every guest. Therefore, we apologize for any disruptions you faced during this visit. We will address your noise concerns with our team to ensure a more tranquil environment for our guests moving forward. We hope you will choose us again as we are confident you will enjoy a more fulfilling visit next time.Sincerely,Hotel Management

Dear Peter, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services and appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management

Dear David, We sincerely apologize for the unpleasant experiences you encountered during your stay. It's disheartening to hear about the foul odors and cleanliness issues you observed in our hallways and lobby. We strive to maintain a comfortable and hygienic environment for all our guests, and we regret that we fell short of your expectations. Your feedback is invaluable, and we will address these concerns promptly with our housekeeping and maintenance teams to ensure a more pleasant stay for our guests in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management

Dear Jose, Thank you for taking the time to share about your stay. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Andrea, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services and appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management

Dear Daysha, Thank you for choosing our hotel and sharing your review. We apologize for the inconvenience you experienced, as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members, and we are very grateful for your patience. We welcome another opportunity to show you the hospitality you should have received on this occasion. It was an honor hosting your visit, and we wish you all the best with your travels.Sincerely,Hotel Management

Dear James, Thank you for choosing Extended Stay America and sharing your kind words. We are glad that our devoted staff members made your visit exceptional with their courteous service. Providing outstanding hospitality is one of our top priorities, so we are delighted to see we are succeeding. We always aim to enhance our guest satisfaction further, and your insights are invaluable to us. We appreciate your understanding and look forward to the opportunity to provide an even more satisfying experience in the future.Sincerely,Hotel Management

Dear Elizabeth, Thank you for recognizing our friendly staff. We appreciate your honest feedback regarding the condition of the room. We apologize for any inconvenience and appreciate your understanding. We'll share your comments with our team to address areas that need attention. Your input is valuable, and we hope to have the opportunity to provide you with an improved experience in the future.Sincerely,Hotel Management

Dear Guest, Thank you for staying with us and for sharing your comments. While we're pleased that you loved the hospitable service provided by our associates, we apologize for the inconvenience with the lock on your door. Your input is valuable, and we will certainly look into this matter to ensure a smoother experience for our guests. Thank you again for taking the time to write about your time at Extended Stay America. We look forward to seeing you again soon!Sincerely,Hotel Management

Dear René, Please accept our apologies for the inconvenience you encountered in your suite. We want to reassure you that we do everything possible to discourage the entrance of the mentioned pest and follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Yong, Thank you for staying with us and sharing your review. We are glad you enjoyed your stay and appreciate your kind words about our team's gracious hospitality. Your compliments are both rewarding and encouraging, and we will share this with the team to let them know their efforts are appreciated. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

Dear Felicia, Thank you for taking the time to review your experience with us. We are glad you enjoyed most of your stay and apologize if there were any inconveniences not addressed. We value our guest's feedback as we continually strive to grow and improve our guest services. We hope to better your experience whenever your travels bring you back to the area.Sincerely,Hotel Management

Dear Guest, Thank you for your recent stay at Extended Stay America and for posting such a generous review of our hotel and staff. It is a pleasure to know we exceeded all of your expectations. We enjoyed having you as our guest, and we hope to see you again on your next visit to the city.Sincerely,Hotel Management

Dear Theodore, We appreciate your positive feedback! Our team at Extended Stay America is delighted to hear that you had a good experience, and we thank you for acknowledging our friendly staff. Your kind words and recommendation are greatly appreciated. We hope to have the pleasure of hosting you and your daughter again. Thank you for choosing us!Sincerely,Hotel Management

Dear Gonzalo, We regret the inconvenience you faced during your stay. Your experience is certainly not reflective of our usual standards. We appreciate you bringing these issues to our attention. Rest assured, we will address this matter with our team to ensure such lapses are avoided in the future. We hope you can consider giving us another opportunity to provide you with the excellent service that our guests typically receive. Thank you for your understanding.Sincerely,Hotel Management

Dear Heidi, Thank you for being our guest. We understand that starting your day with a good breakfast is crucial, and we are sorry to hear that your experience wasn't up to your expectations. We also apologize for the inconvenience caused by insufficient towels and pillows and the apparent lack of cleanliness. Please be assured that we take these concerns very seriously and will take immediate steps to address them. For future visits, please feel free to reach out to our front desk if you need any assistance during your stay. We deeply value your patronage and wish to assure you of our commitment to providing a superior experience.Sincerely,Hotel Management

Dear Susan, Thank you for staying at our hotel during your recent visit to the area. We understand that clean and comfortable accommodation is crucial for a relaxing and rejuvenating experience, and we apologize for falling short of your expectations. We take your feedback seriously, and our team has reviewed your concerns to improve the guest experience. We sincerely apologize for any inconvenience caused during your stay and hope you will give us another chance to provide you with a seamless and enjoyable experience. Sincerely,Hotel Management

Dear David, We sincerely apologize for the challenges you encountered during your stay. It's disheartening to hear about the difficulties with key access, the condition of your room, and the various maintenance issues you faced. Your feedback is invaluable, and we assure you that we are actively working to address and rectify these issues to enhance the overall guest experience. We appreciate your understanding and hope you will consider giving us another chance in the future. Sincerely,Hotel Management

Dear Kim, We deeply regret the issues you encountered during your stay. It's disheartening to hear about the cleanliness concerns. We appreciate your understanding and will address these matters to enhance our guests' experiences. Your feedback is invaluable, and we hope you will consider giving us another chance to provide you with the exceptional stay you deserve. Your comfort and satisfaction are our top priorities.Sincerely,Hotel Management

Dear Heather, Thank you for choosing us. We appreciate the feedback about your time with us. We are pleased to know that your room and the amenities we provide exceeded your expectations and made for a more memorable stay. However, we are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. Thank you again for your sincere feedback. We hope to have the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear MARIA, Thank you for choosing us and sharing your feedback at Extended Stay America. We're delighted to hear that you enjoyed the convenience of being able to cook during your stay. Your comfort and satisfaction are important to us, and we look forward to welcoming you back for another pleasant experience.Sincerely,Hotel Management

Dear Margaret, Thank you for posting your review about your stay. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management

Dear Ruben, We deeply regret the experience you had during your stay. We appreciate your feedback regarding your recent visit. We value cleanliness and take your observations seriously. Our team continuously works to improve and maintain the property to provide a more inviting environment. Your insights are invaluable, and we hope you might consider staying with us again in the future, allowing us the opportunity to offer an improved experience. Sincerely,Hotel Management