Ratings based on 394 Verified Reviews

3.4 out of 5
67% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from canada

Inexpensive hotel 3 miles from race track.

Posted Nov 19, 2017
If you are not looking to spend a lot of money on a hotel room this will do. The kitchenette is nice if you are planning on staying awhile. It's pet friendly so you can bring your fur babies with you. The Continental breakfast consists of coffee, tea, hit chocolate, instant oatmeal, fibre bars in pre-packaged muffins. If you're looking for more than this stop and buy few groceries to put in your refrigerator.
4 out of 5
Recommended
for Everyone
by A verified traveler from Santa Maria, California

Nice place to stay, reasonably priced

Posted Nov 14, 2017
Stayed at Extended Stay before, a bit different from a full service hotel which saves you money. The larger than average room provides comfort beyond just a place to sleep. Although no separate room, there's at least sitting space, a lounge chair, and a desk. The 'kitchenette' is minimal, but adequate to prepare simple electric stovetop or microwavable meals. Small double sink and apt size fridge w/freezer. (in the past, I had been furnished with cookware, dishes, and utensils, but those are now an extra cost option). Coffeemaker is optional, but I saw fresh coffee in the lobby available every time I went through it. Maid service is NOT done daily, but fresh linen and towels are always available at the desk on request. Freeway access is a breeze. LA County (Pomona) Fairplex is very close. Several restaurants and fast food places within walking distance.
Comment from Hotel Management
Nov 16, 2017 by Hotel Management, Hotel Management
Ben, thank you for choosing to stay at Extended Stay America. We are glad to know you loved the convenience of our location and were impressed with most aspects we offer. We also appreciate your observation and have taken a note of the same. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

It is what it is

Posted Nov 13, 2017
Pros: The two things that keep me coming back to this location are the staff and their pet friendly policy.
Cons: Having only the bare minimum of towels in the room is a bit restricting, since the housekeeping does not make up the room daily.
Location: This is nearby and has easy access to the Pomona Fairgrounds and the race track, including all of the activities around there.
This is my second stay that this location, and I have another reservation to return for Christmas, so I would say that I would most definitely continue to book reservations there. Overall, this is a basic hotel with everything you need to have a comfortable stay. There are very few extras, except for the free WiFi and morning coffee and snacks. Also, they are pet friendly! The hotel staff are fantastic! They are always friendly, courteous and will listen to you and help with whatever they can. This is a huge plus when you're traveling and need help.
Comment from Hotel Management
Nov 14, 2017 by Hotel Management , Hotel Management
Thank you for being our guest and for taking time to review your experience. It's so nice to know you found our facilities were adequate to your needs and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Halloween Weekend

Posted Nov 5, 2017
Decent stay for the most part except for the ignorant front-desk employers who can’t even bring up essential items to your hotel room after waiting an hour, calling again, and the employee stating that she will bring up the items to the room after she’s done checking in guests who arrive at 3, only to realize that she never intended to bring up the items. Definitely never staring here again nor recommending this location to other family and friends. Loved everything about this stay up until this part. Thanks for coming up short Extended Stay San Dimas.
Comment from Hotel Management
Nov 6, 2017 by Hotel Management, Hotel Management
It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 4, 2017
It was ok, I wouldn't stay again unless I had to. The blanket was dirty and the shower kept leaking and we had to fix the toilet twice cause it wouldn't flush.
Comment from Hotel Management
Nov 6, 2017 by Hotel Management, Hotel Management
Tyra, thank you for your recent stay and for your candid feedback. We want all of our guests to enjoy their stay, and we apologize for any inconveniences you experienced. On a future visit, we would be very appreciative if you would alert the front desk of any issues so they can be resolved immediately. Our entire team is dedicated to ensuring a positive experience for our guests while they are away from home. Thank you again for your feedback, and we would love to welcome you back soon. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Mesquite, Nevada

Hotel close to all I needed to do

Posted Nov 2, 2017
Was a nice experience. Room was nice but did not realize not cleaned daily. The staff was best part of stay. Very nice, helpful & accommodating, especially Yggy. Continental breakfast was ok too. No juices though. Everything packaged for snacks & great coffee.
Comment from Hotel Management
Nov 3, 2017 by Hotel Management, Hotel Management
Sandie, thank you for sharing your experience at Extended Stay America. We are glad to know you loved the comfort of your room and found our location perfect for your needs. We would also like to inform you that, to respect the privacy of our long term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. It was a pleasure hosting you and we hope to see you again soon. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Torrance California

Noise

Posted Oct 20, 2017
Have stayed many times over the past two months, only a couple complaints rooms next two exits seem to be noisier and long-term guests seem to not care about short-term guests with their noise and stomping around at late and Hurley hours
Comment from Hotel Management
Oct 20, 2017 by Hotel Management, Hotel Management
Richard, thank you for choosing Extended Stay America once again. We certainly apologize for the noise issues you experienced which led to a less than perfect stay. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We regret the inconvenience caused, and please give us another chance to serve you better in the future. Sincerely, Hotel Management
2 out of 5
by A verified traveler from Apache Junction, AZ

Nice hotel close to the fairgrounds

Posted Oct 16, 2017
Hotel was fully booked. When we arrived at 8:30 at night and checked in we were assigned a room the maid was in the process of cleaning. We had to wait in hallway while she cleaned the room. We had booked the room a week in advance. We booked this hotel partly because it included breakfast. The breakfast was granola bars, small muffins and coffee. Not quite what we expected.
Comment from Hotel Management
Oct 19, 2017 by Hotel Management, Hotel Management
Charlene, please accept my apologies that our hotel did not live up to your expectations. We also regret the wait time issue you had at the time of check-in. We have shared your feedback with the entire team to ensure a better experience moving forward. We hope you will consider giving us another chance so we can serve you much better. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from Prescott, AZ.

Close to where I needed to be!

Posted Sep 13, 2017
Pros: Location!
Cons: Have continental breakfast.
Location: Fine!
The hotel was comfortable and fine. Never saw much of the front desk personnel. Would be nice to have continental breakfast as part of the package.
Comment from Hotel Management
Sep 13, 2017 by General Manager, Hotel Management
Steve, thank you for your review, and it's nice to know you enjoyed your overall stay with us. However, we are sorry the breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to our breakfast offerings. We're pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 3, 2017
Staff was kind and professional. Very clean. A/C worked really well.
Comment from Hotel Management
Sep 4, 2017 by General Manager , Hotel Management
Alex, it was our pleasure having you as our guest at Extended Stay America. It's great to read you enjoyed your stay and that our facilities and service were to your satisfaction. I will share your positive feedback with my team. We hope to have you as our guest again soon. Sincerely, General Manager