Outdoor pool, sun loungers

Reviews of Red Roof Inn San Dimas - Fairplex

2 out of 5
Red Roof Inn San Dimas - Fairplex
204 North Village Court, San Dimas, CA

Reviews

7.0

Good

Rating 10 - Excellent. 286 out of 1002 reviews" "
Rating 8 - Good. 276 out of 1002 reviews" "
Rating 6 - Okay. 168 out of 1002 reviews" "
Rating 4 - Poor. 122 out of 1002 reviews" "
Rating 2 - Terrible. 150 out of 1002 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Kaylee

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness
Room was clean. Parking was a bit of a hassle. Staff was a not very nice when checking out but super nice when i checked in but maybe just having a bad day. Room was checked after so I could get my $100 deposit back and the staff claimed I left a stain. Nothing was drank on the bed other then water. And when we left we didnt see any stains and we moved all the bedding to check. Btw cribs are a $100 depost too so I skipped on that. Room was a bit noisey in the morning you could here people walking and talking outside. Some of the people around the area look a bit sketchy fyi.
Stayed 1 night in Apr 2024

2/10 Terrible

Johanna

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible
Stayed 3 nights in Apr 2024
Response from Adraine Rediresponse Specialist on Apr 20, 2024
Dear Johanna, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SAN DIMAS - FAIRPLEX. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You described your experience staying at our hotel to be horrible. We would like to know what went wrong during your stay so our management team can make the necessary changes to improve our guest experience. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you for sharing your review and we wish you the very best in your future travels. Sincerely,AdraineRed Roof Management Rediresponse Specialist

6/10 Okay

Ann

Traveled with family
Liked: Staff & service
The property is very run down, outdated & the outside looks like a homeless camp. There was a box truck parked at the end and a man was urinating right next to it. People hanging out in the parking lot & out of their rooms on the first floor. The landscaping needs a lot of work.
Stayed 2 nights in Apr 2024
Response from Tianna RediResponse Specialist on Apr 15, 2024
Dear Ann,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn San Dimas - Fairplex. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the upkeep of the property and the landscaping which hindered your stay. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

8/10 Good

Frank

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are exactly what they look like on there site which is a plus for me I'm always staying here.there are a variety of restaurants around,and walkable. staff are always nice.my only problem is I travel sometimes I come early but I cannot check in until three.
Stayed 2 nights in Apr 2024
Response from Kamaria RediResponse Specialist on Apr 13, 2024
Dear Frank,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SAN DIMAS - FAIRPLEX. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our staff to be nice, you were pleased with the room and all the other positive features highlighted. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

2/10 Terrible

Rebecca

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Xao RediResponse Specialist on Apr 10, 2024
Hello Rebecca,Your review of the Red Roof Inn San Dimas - Fairplex was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kamaria RediResponse Specialist on Apr 9, 2024
Hello Barbara, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SAN DIMAS - FAIRPLEX and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

4/10 Poor

Thomas, San Jose

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I left as early as I could. Not a place I will return to. An unpleasant area and the grounds were not very pleasant.
Stayed 1 night in Mar 2024
Response from Samantha RediResponse Specialist on Apr 2, 2024
Dear Thomas, Thank you for taking the time to tell us about your experience at the RED ROOF INN SAN DIMAS - FAIRPLEX. You indicated that you had safety concerns and displeased with the appearance of the grounds. This is not the normal experience our guests have with us, and we do sincerely apologize. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for expressing your concerns and we wish you all the best in your future travels.Sincerely,Samantha Red Roof ManagementRediResponse Specialist

6/10 Okay

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient to my office and reasonable. Looks a little tired inside but clean.
Stayed 2 nights in Mar 2024
Response from Chirell RediResponse Specialist on Mar 25, 2024
Dear Steve,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn San Dimas - Fairplex. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our reasonable, clean and convenient location. Your feedback regarding the appearance of our location is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

4/10 Poor

Brian

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Dirty sheets and cockroaches in the room.
Stayed 1 night in Mar 2024
Response from Chirell RediResponse Specialist on Mar 25, 2024
Dear Brian,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn San Dimas - Fairplex. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 2/5 score. You indicated that you were unsatisfied with unclean sheets and the pest you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns we hope you will give us the opportunity to better serve you at Red Roof and provide you with a 5/5 experience.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always love staying at the Red Roof Inn when I’m in the Inland Empire. It’s always affordable, the rooms are always clean and smoke free, the staff is friendly and helpful, the breakfast does its job, and the jacuzzi is always the right temperature!
Stayed 1 night in Mar 2024
Response from Chirell RediResponse Specialist on Mar 25, 2024
Dear Michael,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn San Dimas - Fairplex. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our affordable rates, clean room, friendly staff, good breakfast and right temperature in jacuzzi. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

10/10 Excellent

Cora

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room assigned to us is perfect for my mobility. Room is lean and parking is convenient
Stayed 1 night in Mar 2024
Response from Nishaye RediResponse Specialist on Mar 23, 2024
Hello Cora, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn San Dimas - Fairplex. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 5/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

Patricia

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Oshane RediResponse Specialist on Mar 7, 2024
Hello Patricia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SAN DIMAS - FAIRPLEX and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

6/10 Okay

Bryan

Traveled with group, Traveled with partner
Disliked: Staff & service
Room was clean. No soap in the shower only shampoo. Desk clerk was new & slow.
Stayed 1 night in Mar 2024
Response from Samantha Rediresponse Specialist on Mar 5, 2024
Dear Bryan,Thank you for taking the time to tell us about your experience at the Red Roof Inn San Dimas - Fairplex. I am happy you were pleased with the cleanliness of our rooms. However, you indicated that the lack of toiletries and lengthy check in process due to the fairly new front desk personnel hindered your experience. Please accept our sincerest apologies for the inconvenience it caused. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for sharing your feedback and we would love to have another chance to provide you with an even better experience at Red Roof, the next time you're in town.Sincerely,Red Roof Management

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Xao RediResponse Specialist on Mar 1, 2024
Thank you for sharing your 5/5 rating with us, Ralph. Our staff at the Red Roof Inn San Dimas - Fairplex was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

10/10 Excellent

Leslie

Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
5 all around and peaceful.
Stayed 1 night in Feb 2024
Response from Oshane RediResponse Specialist on Feb 28, 2024
Dear Leslie, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN SAN DIMAS - FAIRPLEX. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

2/10 Terrible

Hans

Business traveler
Disliked: Amenities, property conditions & facilities
Couldn’t even check in. Basically Noah’s arc vibes. Horrible.
Stayed 1 night in Feb 2024
Response from Xao RediResponse Specialist on Feb 28, 2024
Thanks for sharing your feedback with us, Hans. The team at our Red Roof Inn San Dimas - Fairplex was saddened to see that we failed to provide you with a satisfactory stay. You stated that you had difficulty checking in and that your experience was horrible. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,Red Roof Management

2/10 Terrible

Alex

Stayed 1 night in Feb 2024
Response from Nishaye RediResponse Specialist on Mar 22, 2024
Hello Alex, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn San Dimas - Fairplex. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

4/10 Poor

Chris

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I checked in late arrival, the TV was left on with no remote in room. I thought that was odd? I called the front desk, they brought another remote that did not work. I had to unplug the tv since there was no on -off switch on the TV. Not real clean room, it was just old I suppose, but it could have been cleaner. Second day I did not get any coffee for the coffee maker. I do not recommend staying at this Red Roof Inn.
Stayed 3 nights in Feb 2024
Response from Sharma RediResponse Specialist on Feb 14, 2024
Thank you for taking a moment to leave a review, Chris. The staff and I at the RED ROOF INN SAN DIMAS - FAIRPLEX were disappointed to see your 2/5 score following your stay. You indicated that the broken Tv remote, the cleanliness of your room, and the other issues mentioned hindered your experience. At Red Roof, our main goal is to provide all our guests with a great experience that portrays the comforts of home, so I am sorry to hear this was not achieved with you. Your comments have been shared with management in an effort to address your concerns.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations. Sincerely, Red Roof Management

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice rooms. Great staff, and in nice area
Stayed 1 night in Feb 2024
Response from Sharma RediResponse Specialist on Feb 12, 2024
Thank you for taking the time to write about experience at the RED ROOF INN SAN DIMAS - FAIRPLEX. Alex, I am delighted to read that you had a great encounter with us and we truly appreciate your kind remarks about our very nice rooms and location, and great staff. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Alex, and can't wait to see you back at Red Roof soon, where we can continue to offer you a very nice stay at an affordable price! Sincerely, Red Roof Management

2/10 Terrible

Edwin

Business traveler
THE REVIEWS ARE MISLEADING. DO NOT STAY HERE. NOT SAFE. NOT CLEAN. MANAGER DOES NOT RESPOND. THIS IS A 4/10 MOTEL.
Stayed 3 nights in Feb 2024
Response from Recordo Rediresponse Specialist on Feb 5, 2024
Hello Edwin,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn San Dimas - Fairplex. It's saddening to hear that you felt unsafe while with us, and also encountered unclean conditions. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. If I may be of further assistance, please contact me below.Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 Excellent

Alma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N
Response from Chevanese RediResponse Specialist on Jan 31, 2024
Thank you for your positive rating, Alma, following your stay at the Red Roof Inn San Dimas - Fairplex. The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 Excellent

Aleksei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Sharma RediResponse Specialist on Jan 26, 2024
Hello Aleksei, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN SAN DIMAS - FAIRPLEX and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

6/10 Okay

Alyssa

Stayed 1 night in Jan 2024
Response from Chevanese RediResponse Specialist on Jan 24, 2024
Thank you, Alyssa, for being our guest at the Red Roof Inn San Dimas - Fairplex. We value you as a our guest and welcome your 6/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 Excellent

Abdullah, Springfield Gardens

Liked: Staff & service, amenities
Stayed 21 nights in Dec 2023
Response from Kamaria RediResponse Special on Jan 18, 2024
Hello Abdullah, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SAN DIMAS - FAIRPLEX and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

6/10 Okay

Jeremy

Stayed 1 night in Jan 2024
Response from Kamaria RediResponse Specialist on Jan 17, 2024
Hello Jeremy,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SAN DIMAS - FAIRPLEX and I appreciate your 3/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

8/10 Good

Kyle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dannielle Rediresponse Specialist on Jan 12, 2024
Hello Kyle,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SAN DIMAS - FAIRPLEX and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

4/10 Poor

Cheryl

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff members were friendly. We have hot water in this cold weather. The location is convenient to eating places and close to shops. The place is well lit at night. The facilities needs to be repaired. It takes a little time and effort to fix the place. For example, the shower curtain needs to be raised up so it’s not dragging 10 Inches from the floor. The kitchen cabinet drawers are broken. There were no liners under the kitchen sink. It looks unsightly. The refrigerator works but it’s wobbly. A little bit of effort to make the appliance stand on the floor, will make the place feels a little bit nice. The outside parking area have dogs pooped. I’m not going to stay here again.
Stayed 2 nights in Jan 2024
Response from Kamaria RediResponse Specialist on Jan 14, 2024
Dear Cheryl,Thank you for taking the time to tell us about your experience at the RED ROOF INN SAN DIMAS - FAIRPLEX. It's great to hear that you found our location to be convenient, staff to be friendly and all the other positive features highlighted. However, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the upkeep of our location, the broken drawers and the other issues highlighted which hindered your stay with us. I will be sharing your comments with the management team in an effort to have your concerns addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the big rooms but parking was hard to find
Stayed 1 night in Jan 2024
Response from Xao RediResponse Specialist on Jan 11, 2024
Thank you for sharing your feedback with us, Ralph. The team at the Red Roof Inn San Dimas - Fairplex was pleased to know that you were fond of our large rooms. However, you made mention of your difficulty to find parking. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to host you again in the future.Regards,Red Roof Management

10/10 Excellent

Gilbert

Stayed 1 night in Jan 2024
Response from Olivia RediResponse Specialist on Jan 11, 2024
Hello Gilbert, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn San Dimas - Fairplex and I appreciate your 5/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Super CLEAN & nice
Stayed 9 nights in Dec 2023
Response from Antonio,RediResponse Specialist on Jan 3, 2024
Dear Omar,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN SAN DIMAS - FAIRPLEX. It’s great to hear that you found our property to be clean and to your liking. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

10/10 Excellent

Brycen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room that I stayed in had two beds it was very large I really like how big the bathroom was and the hot water is soon as you turn it on. The toilet flushed no backups they had a microwave coffee maker a sink and a stove top. I really enjoy staying here when I go see my family. Super convenient with shopping and food around you can walk or drive super close.
Stayed 2 nights in Dec 2023
Response from Tianna RediResponse Specialist on Jan 1, 2024
Dear Brycen,We appreciate your review following your recent experience at the Red Roof Inn San Dimas - Fairplex strive to provide our guests with all the comforts of home, so it's great to read that you were pleased with the spotlessness and convenience of our location. Positive guest feedback, like yours, is always an encouragement to all of our staff as Red Roof strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We can’t wait to see you under our roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price.Sincerely,Red Roof Management

10/10 Excellent

James

Business traveler
Liked: Staff & service, room comfort
Pleasant
Good bang for the buck.
Stayed 1 night in Dec 2023
Response from Xao RediResponse Specialist on Dec 26, 2023
The team at our Red Roof Inn San Dimas - Fairplex would like to thank you for sharing your feedback with us, James. We were elated to read that we accomplished our goal to provide you with a great stay. Your sentiments in relation to our good value-based prices delighted our staff.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us at any of our Red Roof locations in the future.Faithfully,Red Roof Management

10/10 Excellent

Sergio Gabriel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best motels I have stayed at ever: 1. Room spacious and clean. 2. Fridge and microwave clean and in perfect working order. 3. Nice area. 4. Conveniently located near several restaurants and stores. 5. Friendly staff. 6. Good room rate. This motel is located about 30 minutes from Disneyland and 45 from Universal studios (with normal traffic). Distance may seem long but location is convenience to stay away from crowded areas like downtown LA or more pricey resorts in Anaheim or Buena Park.
Stayed 5 nights in Dec 2023
Response from Sharma RediResponse Specialist on Dec 20, 2023
Thank you for taking the time to write about experience at the RED ROOF INN SAN DIMAS - FAIRPLEX. Sergio, it is so rewarding to read that you had a great encounter with us and we truly appreciate your comments about our hotel is the best you have ever stayed at, your room was spacious and clean, you were pleased with the cleanliness and working order of the amenities you mentioned, and all the other kind remarks mentioned. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Sergio, and can't wait to see you back at Red Roof soon, where we can continue to offer you a clean stay at an affordable price! Sincerely, Red Roof Management

8/10 Good

James

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Pleasant
Stayed 2 nights in Dec 2023
Response from Sharma RediResponse Specialist on Dec 18, 2023
Hello James, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN SAN DIMAS - FAIRPLEX and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Recordo Rediresponse Specialist on Dec 16, 2023
Hello James, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SAN DIMAS - FAIRPLEX and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

10/10 Excellent

LUCY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Gabrielle RediResponse Specialist on Dec 9, 2023
Thank you for taking a moment to leave a review, Lucy. The staff and I at the Red Roof Inn San Dimas - Fairplex appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

10/10 Excellent

Tiffiany

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Evan at the front desk gave EXCELLENT SERVICE! He made my stay Amazing
Stayed 1 night in Dec 2023
Response from Kerry-Lee RediResponse Specialist on Dec 7, 2023
Thank you, Tiffany, for the 5-star rating following your recent stay at the RED ROOF INN SAN DIMAS - FAIRPLEX. I was overjoyed to read we were able to achieve our primary goal of providing superior service at the best value. You highlighted you encounter with our front desk staff was amazing and the service was excellent. Thank you for the insights you have provided. Your comments are encouragement to us at Red Roof as we focus on continuous improvement and bettering of guest experiences.We greatly appreciate your scoring and feedback.Sincerely,Red Roof Management

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not happy
I guess I got what I paid for. There was one time they did not even put the towels inside the toilet & just put them on top of the bed. No toiletries supplies, no coffee. And funny thing is they don’t forget to put an envelope with the housekeeper’s name written in the envelope each day. The first day was disgusting as the bathtub was clogged & muddy. We had to change our room. Sink easily gets clogged & I only brushed my teeth.
Stayed 3 nights in Nov 2023
Response from Kerry-Lee RediResponse Specialist on Dec 6, 2023
It was a disappointment to see we at the RED ROOF INN SAN DIMAS - FAIRPLEX did not achieve our primary goal of providing enjoyable experiences for you. It was reflected in your poor scoring and your mentions of the clogged bathtub and sink, the lack of toiletries and coffee. At Red Roof, we appreciate the feedback from our guests as it promotes improvement and growth. The concerns highlighted will be shared with our management team so they can address them accordingly. Know you are a valued guest, and we appreciate your business.Thank you again for your comments and or being a Valued Guest.Sincerely,Red Roof Management

2/10 Terrible

Robert

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty, not well maintained, plumbing problems, electrical problems. Stayed one of 2 nights booked, checked out next day. Paid for 2 nights. Gave me a 30.00 courtesy refund. Would not reccomend to anyone.
Stayed 2 nights in Nov 2023
Response from Gabrielle RediResponse Specialist on Dec 5, 2023
Dear Robert,Thank you for your review following your stay at Red Roof Inn San Dimas - Fairplex. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the plumbing issues, the uncleanliness and the other concerns mentioned hindered your stay, which was saddening to read. I have shared your comments with our management team.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels. With thanks, Red Roof Management

10/10 Excellent

Crystal

Stayed 4 nights in Nov 2023
Response from Gabrielle RediResponse Specialist on Dec 5, 2023
Thank you for taking a moment to leave a review, Crystal. The staff and I at the Red Roof Inn San Dimas - Fairplex appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

4/10 Poor

alene

Traveled with family
Disliked: Staff & service
The property is close to the freeway.
Stayed 1 night in Nov 2023
Response from Gabrielle RediResponse Specialist on Nov 30, 2023
Thank you for taking a moment to leave a review, Alene. The staff and I at the Red Roof Inn San Dimas - Fairplex were disappointed to see your 2/5 score following your stay. However, I am happy that our close proximity to the freeway pleased you. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Brycen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just right I enjoyed it I had a great stay the room had everything I needed cooked top microwave ironing board coffee maker really good water pressure
Stayed 4 nights in Nov 2023
Response from Gabrielle RediResponse Specialist on Nov 29, 2023
Dear Brycen, Everyone here at the Red Roof Inn San Dimas - Fairplex was proud to see your 5/5 score. I am thrilled that you had a great stay with us due to the amenities in the room and the other highlights mentioned. At Red Roof, great customer service is a valuable part of our goal that we strive to fulfil and we’re happy that we achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another 5-star experience.With thanks, Gabrielle Red Roof Management RediResponse Specialist

8/10 Good

Tabin

Liked: Staff & service, amenities, property conditions & facilities
The room floor was a bit dirty and it did smell like pets were in there, they need to have non smoking and non pet rooms.
Stayed 1 night in Nov 2023
Response from Gabrielle RediResponse Specialist on Nov 28, 2023
Thank you for taking a moment to leave a review, Tabin. The staff and I at the Red Roof Inn San Dimas - Fairplex appreciate your 4/5 score following your stay. However, it was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the dirty floor and the smell you mentioned hindered your stay. which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

2/10 Terrible

Karla

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was disgusting
Stayed 1 night in Nov 2023
Response from Recordo Rediresponse Specialist on Nov 25, 2023
Hello Karla,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SAN DIMAS - FAIRPLEX. The indicated disgusting experience was truly disheartening. Please know that this isn't the level of service that Red Roof stands for and will be taken into consideration so that we may improve our customers experience.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RecordoRed Roof Management Rediresponse Specialist

6/10 Okay

randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Devorine Red Roof Management on Nov 23, 2023
Thank you for taking a moment to rate your experience, Randy. The staff at the Red Roof Inn San Dimas - Fairplex and I appreciate your 3/5 score following your stay. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip! Sincerely,Devorine Red Roof ManagementRediResponse Specialist

4/10 Poor

KAREN

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Recordo Rediresponse Specialist on Nov 15, 2023
Hello Karen, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SAN DIMAS - FAIRPLEX and I were saddened by your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

6/10 Okay

Frank

Business traveler
Liked: Room comfort
Disliked: Property conditions & facilities
Cloud of been better
Checking in she was not too friendly and the bed over head lights didn’t work.
Stayed 1 night in Nov 2023
Response from Recordo Rediresponse Specialist on Nov 15, 2023
Hello Frank,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN SAN DIMAS - FAIRPLEX. We appreciate your 3/5 score. However, it's saddening to hear that the service you received wasn't friendly and a light was broken. Red Roof apologize for the poor service highlighted.We would love to have another chance to provide you with a better experience the next time you re in town.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

6/10 Okay

Caren

Stayed 2 nights in Nov 2023
Response from Kerry-Lee RediResponse Specialist on Dec 7, 2023
Dear Caren, We at the Red Roof Inn San Dimas - Fairplex appreciates your scoring of 3/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management

8/10 Good

James R

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Xao Red Roof Management RediResponse Specialist on Nov 13, 2023
I appreciate the time that you took to share your sentiments with us, James. Our team at the Red Roof Inn San Dimas - Fairplex appreciated your 8/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Therese

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable and comfortable hotel
Basic hotel but clean and comfortable. Exactly what we needed for a good night’s sleep after a long drive. Would definitely stay again.
Stayed 1 night in Nov 2023
Response from Devorine Red Roof Management on Nov 8, 2023
Hi Therese,The team and I appreciate your insightful remarks. Everyone here at the Red Roof Inn San Dimas - Fairplex were happy to see we met the expectations for travel plans and that you fund our accommodations clean and comfortable. Feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,Devorine Red Roof ManagementRediResponse Specialist