Ratings based on 1,853 Verified Reviews

3.8 out of 5
77% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from covina

Posted Sep 22, 2017
Relaxing. I like how when I got back from work the room was nice and clean and Ac worked good.
Comment from Hotel Management
Sep 22, 2017 by Sean, Hotel Management
Dear Valued Guest, Thank you for taking the time to leave such an excellent review. I am delighted that the cleanliness of your room exceeded your expectations. We are looking forward to welcoming you back on your next trip to the Los Angeles area. Warm regards, Sean Olivier Director of Rooms
4 out of 5
Recommended
for Everyone
by A verified traveler

Great for the price

Posted Sep 11, 2017
This property is older with obvious signs of age. That being said, it is difficult to find a great property in this area for a reasonable rate. We travel to this area frequently for business and Airtel Plaza is one of the top 3 properties we stay in based on rate at the time. The room is large, the bed is comfy, the bathroom sufficient. It is a large property so you may walk far from parking to your room. Be prepared for the loud sound of planes taking off and landing throughout the day and night. The airport is directly next to the property. We didn't mind that. The location is great with easy access in and out. I would recommend this property.
Comment from Hotel Management
Sep 11, 2017 by Sean, Hotel Management
Dear Valued Guest, Thank you for taking a moment to review your recent experience with us. I am so glad that you enjoyed your visit. We are looking forward to welcoming you back again on your next visit to the Los Angeles area. Warm regards, Sean Olivier Director of Rooms
3 out of 5
by A verified traveler

Ok

Posted Sep 7, 2017
Dislike the pay for parking. Pool wasn't cleaned......................................................
Comment from Hotel Management
Sep 7, 2017 by Sean, Hotel Management
Dear Valued Guest, Thank you for staying with us recently. I am sorry for any inconvenience you may have encountered as a result of the condition of our pool. We do hope to have the opportunity to welcome you back on your next visit to the Los Angeles area. Warm regards, Sean Olivier Director of Rooms
3 out of 5
by A verified traveler from las vegas

Great Location

Posted Sep 6, 2017
Overall it was okay.I expected more due to the price of the room.I was treated rudely by the staff of the restaurant on Sunday morning. I won't be back. The bed was okay the room was clean.
Comment from Hotel Management
Sep 7, 2017 by Sean, Hotel Management
Dear Valued Guest, Thank you for taking a moment to rate your recent experience. I sincerely apologize that we fell short of your expectations with respect to your restaurant experience. I do hope you will allow us to welcome you back on your next visit to the Los Angeles area. Warm regards, Sean Olivier Director of Rooms
4 out of 5
Recommended
for Everyone
by A verified traveler from Big Bear Valley, CA

Bargain Accommodations in Van Nuys

Posted Sep 3, 2017
Having lived near the Airtel Plaza Hotel for 30 years of my life before moving away from the San Fernando Valley in L.A., I've been aware of this location adjacent to the Van Nuys Airport for some time. It is a great place to stay whenever I come back to L.A. to visit with my family and friends without having to impose upon them. While the overall condition of this hotel is in need of a little paint here and there and there are also some minor stains in the carpet the rooms are larger than average with very comfortable beds, spacious and clean bathrooms, properly working room electronics as well as heat and air units. Yes it's true that you are next to a commuter airport so make sure to ask for a room location that's not facing to the West looking out over the runway. Beyond this, the food service is very good and the morning breakfast buffet is also a great bargain. Additionally, Airtel Plaza is friendly to the business traveler, for hosting conferences and for assisting many people working with the airlines. The biggest draw of all though is the incredibly low price of staying at Airtel Plaza when compared to other choices in the area and that, in my opinion, you get a lot more for your money. In conclusion, I shall be sticking with Airtel Plaza Hotel for my future visits to the San Fernando Valley when visiting with my family and friends that are still living in the area.
Comment from Hotel Management
Sep 5, 2017 by Sean, Hotel Management
Dear Valued Guest, Thank you for taking a moment to tell us about your recent experience, and for being a valued return guest. I am delighted that we are your go to hotel for your return visits to Los Angeles. We are all looking forward to welcoming you back on your next visit. Warm regards, Sean Olivier Director of Rooms
5 out of 5
Recommended
for Everyone
by A verified traveler from surprise, AZ

Great service, nice hotel

Posted Aug 28, 2017
We had an issue with out room, told management and they, VERY QUICKLY, upgraded us to a one bedroom suite!! They were amazing and very kind and understanding. I would stay here again. They also gave my whole family free breakfast buffet coupons because of first issue. All in all a very nice stay. Thank you management 😊
Comment from Hotel Management
Aug 30, 2017 by Sean, Hotel Management
Dear Valued Guest, Thank you for taking a moment to leave such a wonderful review. I am delighted that we fixed your issue quickly and to your satisfaction. We absolutely pride ourselves on ensuring we create a memorable experience for all of our guests. We are looking forward to welcoming you back on your next visit to the Los Angeles area. Warm regards, Sean Olivier Director of Rooms
3 out of 5
by A verified traveler from Oakley

Hotel needs updating

Posted Aug 28, 2017
We got to our room it was a nice size room but the bathroom floor has black mold on the tiles. Hallways smells like marijuana. We checked in almost at midnight and checked out by 9am. Which is a good thing.
Comment from Hotel Management
Aug 30, 2017 by Sean, Hotel Management
Dear Valued Guest, Thank you for staying with us recently. I am so sorry that we fell short of your expectations with respect to the cleanliness, and the smoke issue you experienced. We do hope to have another opportunity to welcome you back on your next visit to the Los Angeles areas. Warm regards, Sean Olivier Director of Rooms
4 out of 5
Recommended
for Everyone
by A verified traveler from minneapolis

Working vacation

Posted Aug 25, 2017
Location and staff were excellent. Being located next to the airport was a big bonus.
Comment from Hotel Management
Aug 25, 2017 by Sean, Hotel Management
Dear Valued Guest, Thank you for staying with us and for taking the time to rate your recent experience. I am delighted that you had an enjoyable experience. We are looking forward to welcoming you back on your next trip to the Los Angeles area. Warm regards, Sean Olivier Director of Rooms
3 out of 5
by A verified traveler from New Jersey

Not for business travel

Posted Aug 25, 2017
Pros: In general, the room is clean and spacious.
Cons: Internet, TV, air conditioner. Eliminate the parking fee for the guest.
Location: Location is convenient, but not many good restaurant nearby.
It charged $12 for parking and and about $16 breakfast. The air conditioning, internet, and TV facility are not up to the level for the overall cost of stay. It is not suitable for the busy business travel people.
Comment from Hotel Management
Aug 25, 2017 by Sean, Hotel Management
Dear Valued Guest, Thank you for staying with us and for taking the time to rate your recent experience. I sincerely apologize for any issues you may have experienced with respect to the TV and air-conditioning unit in your room. We are looking forward to welcoming you back on your next trip to the Los Angeles area. Warm regards, Sean Olivier Director of Rooms
4 out of 5
Recommended
for Everyone
by A verified traveler from SF Bay Area

Economic hotel 20 min drive from Universal Studios

Posted Aug 25, 2017
Booked this hotel as the price was really good compared to most in the Universal Studios area. It's still a little drive to the park and traffic on the 405 can be a nightmare so plan accordingly. Lobby is nice, staff was nice and overall halls and room kinda had the older feel/scent to it. Beds and pillows weren't the most comfortable, cheap mattresses but whatever the sheets And pillows were clean and no signs of bed bugs (yes I check mattress crevices lol). Shower felt very cheap like I might break it, creaked and made noises while showering (I'm 250lbs) and the shower floor was uneven. They charge $12 a night for vehicle parking (whatever fine) and you drive around the back of the hotel (backlot is literally between hotel and a small airport runway with planes landing and taking off days or nights so hope you're not a light sleeper if you get a room next to the lot. At night the parking lot is kinda dark, sketchylooking. Maybe the lights interfere with the airport? We saw a vehicle with a back window busted out that made us feel a little uneasy so we parked farther away closer to the pool where it's a little brighter. I called it in to the lobby/security guard who thanked me. Not really sure if it got broken into at the hotel or not to be fair. Also there were a few sketchy looking guys outside the back entrance that were smoking (can't smoke inside) that were staring at us as we walked by. But overall price was great and room was very clean with AC!
Comment from Hotel Management
Aug 30, 2017 by Sean, Hotel Management
Dear Valued Guest, Thank you so much for the wonderful and detailed review of your recent experience with us. I am delighted that your associates made you feel welcome. We are looking forward to welcoming you back on your next visit to the Los Angeles area. Warm regards, Sean Olivier Director of Roomss