Ratings based on 525 Verified Reviews

3.1 out of 5
50% of guests recommend
3.3 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2017
Pros: Convenient
Location: Good lshopping & restaurants close by.
Short stay with good location. Family events will bring future stays.
Comment from Hotel Management
Aug 18, 2017 by General Manager, Hotel Management
Thank you for your kind review of Extended Stay America. We are glad to read you enjoyed your time with us and that our convenient location made it even better. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
1 out of 5
by A verified traveler

Dirty Rooms

Posted Jul 16, 2017
Pros: The restaurant next door
Cons: Needs total cleaning and staff training
Location: Mall close by. Lots of restaurants.
Bad. Rooms (we rented 2 rooms) Both dirty. Floor was sticky. Both elevators really dirty and only one was working. about 1/2 the time. Very disappointing. Staff seemed overwhelmed. Would never stay there again
Comment from Hotel Management
Jul 18, 2017 by General Manager, Hotel Management
Thank you for your feedback. Please accept my apology for the issues you experienced during your stay and for the inconvenience it caused. We value your feedback and will use it as a training tool to improve our service delivery. Please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Manager
1 out of 5
by A verified traveler from Burbank

Pretty bad.

Posted Jul 7, 2017
Pros: There was one gentleman trying to help me, but was very stressed out by the lack of resources this particular ESA had.
Cons: I wish they would clean the rooms everyday like most other hotels do, bring towels upstairs to the room, and provide kitchenette supplies.
Location: There are restaurants and gas stations within a block. Not far from highway.
Stayed 3 nights, paid ten extra dollars to have it cleaned everyday because that wasn't part of the package, and it still didn't get cleaned. The people made me go down to the first floor for everything I needed or wait 20 to 30 minutes. One girl just flat out told me I needed to come down for towels.
Comment from Hotel Management
Jul 10, 2017 by General Manager, Hotel Management
Ann, please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, General Manager
2 out of 5
by A verified traveler from SF,CA

Decent hotel in a perfect location

Posted Jun 30, 2017
Pros: location
Location: plenty of store to get food.
My family stayed in this hotel overnight and the first thing we noticed were empty bottles of beer, boxes and cigarette butts around the hotel. Tables were old and look like repaired several times. Rest room exhaust fan is not working. We booked the hotel to get a good view of the neighborhood but the room given to us is in the first level.
Comment from Hotel Management
Jul 1, 2017 by General Manager , Hotel Management
It saddens us to read such feedback, as we always want to provide our guests with an excellent stay. We apologize for discomfort or inconvenience caused to you by our mistakes, and we hope you will give us another opportunity to make your next stay worthwhile. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 24, 2017
Our stay was ok just need more staff to bring stuff to your room when you request something like extra towels or shampoos... they'll make you come down to the front desk and get them.
Comment from Hotel Management
Jun 25, 2017 by General Manager, Hotel Management
Thank you for choosing us and for letting us know that you had an overall pleasant stay. Your feedback is of utmost value to us, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. It was our pleasure hosting you, and we hope to have the opportunity to serve you better in the future. Sincerely, General Manager
2 out of 5
by A verified traveler

Unsafe and too ezpensive!

Posted May 27, 2017
Noise never stopped to the point that we had to leave a day before our reservation was over! There is constant noise coming from the upper floor because of poor construction and the tenants seem to be very loud and inconsiderate. The area is full of gangsters and bystanders also.
Comment from Hotel Management
May 29, 2017 by General Manager, Hotel Management
Thank you for your candid review. We apologize for the noise issues that put a damper on your stay. We work hard to provide a comfortable and enjoyable stay for all our guests, and we apologize that this was not your experience. Our front desk is available to answer questions and resolve issues. We want our guests to enjoy a good night's sleep, so we would have welcomed the opportunity to address the noise issues while you were still here. Once again, please accept our apologies for the inconvenience you experienced. We hope to make it up to you on your next visit. Sincerely, General Manager
3 out of 5
by Hal

Posted May 22, 2017 on Hotels
Run down property. You get what you sign up for. Bathroom shower curtain rod was broken, windows did not open to allow in fresh air.
Comment from Hotel Management
May 24, 2017 by Manager, Hotel Management
It was disheartening to read that we did not live up to our standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
4 out of 5
by Brenda

Good for the Stay

Posted May 22, 2017 on Hotels
Good location. Not a luxury hotel, but served the purposed of an over-night stay for a graduation. I was very glad I could open the windows! The bathtub plugged worked. I was glad there was a refrigerator.
Comment from Hotel Management
May 24, 2017 by Manager, Hotel Management
Brenda, I appreciate you taking the time to post your review of Extended Stay America - Los Angeles - Northridge. It's great to know our facilities and location were up to your satisfaction. Thank you for your business, and we look forward to your next stay. Sincerely, General Manager
2 out of 5
by A verified traveler

Posted May 22, 2017 on Hotels
I wouldn't recommend this place to my worst enemy.
Comment from Hotel Management
May 24, 2017 by Manager, Hotel Management
Thank you for choosing our hotel for your stay. I was disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, General Manager
2 out of 5
by Libby

Posted May 21, 2017 on Hotels
Comment from Hotel Management
May 23, 2017 by Manager, Hotel Management
Libby, I was disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, General Manager