Ratings based on 572 Verified Reviews

3.1 out of 5
51% of guests recommend
3.3 Room cleanliness
3.2 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Good location

Posted Nov 22, 2017
The front desk staff is excellent. It’s a shame that the hotel manager will not allow early check in even if rooms are available.
Comment from Hotel Management
Nov 23, 2017 by Hotel Management , Hotel Management
Thank you for being our guest. Although you were impressed with our convenient location and the service provided by our front desk staff, we are sorry that we missed meeting some of your expectations and regret the inconvenience it caused. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. Please give us another opportunity to serve you with the hospitality you deserve. Sincerely, Hotel Management
2 out of 5
by A verified traveler from los angeles

Posted Nov 20, 2017
Stayed 2 nights , they didn’t clean our room leave enough soap or shampoo, it wasn’t a pleasant experience
Comment from Hotel Management
Nov 21, 2017 by Hotel Management, Hotel Management
Jen, we apologize for the inconvenience you encountered during your visit. Please note, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you for a minimal fee. Toiletries are available upon request at the front desk and are always complimentary. If we did not communicate this to you at check-in, we are sorry. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
1 out of 5
by A verified traveler

Last minute cancellation

Posted Nov 18, 2017
Made reservations and one I arrived they were “ over booked “ ..... thanks Extended Stay :(
Comment from Hotel Management
Nov 20, 2017 by Hotel Management , Hotel Management
Cindy, please accept our sincere apologies for the reservation issue you encountered, and we regret the inconvenience caused to you. Your feedback is of utmost importance, so it has been discussed with the concerned team to find out what went wrong and avoid such issue moving forward. We definitely want to improve our impression on you, so please consider giving us another chance to make it up to you on your next visit. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Posted Nov 9, 2017
Everyone was very kind & the location was next to everything
Comment from Hotel Management
Nov 9, 2017 by Hotel Management, Hotel Management
Thank you for being our guest at Extended Stay America and for your kind review. We are glad to know our convenient location and courteous associates left you with a good impression of our hotel. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego Calif

Very comfortable

Posted Oct 31, 2017
It was very quite and clean would stay there again
Comment from Hotel Management
Nov 1, 2017 by Hotel Management, Hotel Management
Lucia, we appreciate you staying with us. We are delighted to read you had a comfortable stay and loved the cleanliness of our property. We can’t wait to see you again soon. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from resada , California

My Friday night !!

Posted Oct 30, 2017
Actually like how the room was very clean. I love him we have cable, great channels, love the stove and the refrigerator for us to be able to cook instead of us going out to get food
Comment from Hotel Management
Oct 31, 2017 by Hotel Management, Hotel Management
Angel, thank you for sharing your nice comments regarding your stay with us at Extended Stay America. It's great to know you were happy with your suite and other areas of our hotel. We take pride in providing friendly service and homelike comforts for an enjoyable stay. We look forward to welcoming you back for another stay! Sincerely, Hotel Management
2 out of 5
by A verified traveler

Posted Oct 30, 2017
Pros: Nothing
Cons: Better service
Room service never came in to clean my room. I turned the door card to show that I was requesting service and "Do not disturb". Got back to the room in the same condition. Also, during check-in, it took 1/2 hour for the young man who was over his hear to check in a few people.
Comment from Hotel Management
Nov 1, 2017 by Hotel Management, Hotel Management
Please accept our apologies for providing a less than perfect experience during your stay. We are sorry for the inconvenience you experienced as we take pride in delivering impeccable service. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. Please note, our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, and we are happy to offer this service to you at a minimal fee. We hope you will give us another opportunity to deliver the service and hospitality you deserve should your travels bring you back. Sincerely, Hotel Management
1 out of 5
by A verified traveler

Posted Oct 27, 2017
Dirty.
Comment from Hotel Management
Oct 29, 2017 by Hotel Management, Hotel Management
Thank you for your stay. Our goal is to provide every guest with an outstanding visit, and from your rating, it appears that we did not do that for you. We apologize the difficulties you experienced and hope you will give us another chance to provide a much better visit. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Fresno, CA

Very Comfortable and Clean Place in the Valley

Posted Oct 27, 2017
This is a good hotel to stay when staying in the Valley. It was comfortable and Clean. Beds were cozy, the room even had a kitchenette. I highly recommend this hotel.
Comment from Hotel Management
Oct 27, 2017 by Hotel Management, Hotel Management
Stacy, thank you for sharing your kind review of Extended Stay America. We are glad to read you enjoyed your time with us and that your well-appointed room made it even more memorable. We greatly appreciate your recommendation and hope to be your first choice every time you visit our area. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from houston, tx

Posted Oct 23, 2017
Great service and very clean rooms. Extremely accommodating. Its close to the airport. I would definitely stay here again. No doubt.
Comment from Hotel Management
Oct 23, 2017 by Hotel Management, Hotel Management
Thank you for sharing your fantastic review of Extended Stay America. We are delighted to know our courteous associates and proximity to the airport met all of your expectations for a great stay. It was our pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management