Ratings based on 856 Verified Reviews

4.4 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from indiana

Posted Dec 4, 2017
They were in the middle of remodeling but neglected to tell the incoming guests
Comment from Hotel Management
Dec 8, 2017 by helen, Hotel Management
Thank you for your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Burbank, CA

Solid deal, minus the parking.

Posted Nov 24, 2017
Very good hotel. There’s no self parking in or near it, however. So, you’re gonna have to pay for valet service. I wish I’d read that before confirming my reservation.
Comment from Hotel Management
Nov 25, 2017 by helen san, Hotel Management
Thank you so much for your honest feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from vegas

Quick clean and easy overnight stay

Posted Nov 23, 2017
Everything fine except for WC needs attention to stop water continuously flowing
Comment from Hotel Management
Nov 25, 2017 by Helen San, Hotel Management
Thank you so much for your honest feedback!
1 out of 5
by A verified traveler

The uncooperative experience

Posted Nov 21, 2017
I had made a reservation through Expedia, then found out the only self parking was on the street, in fact across the street. So within a half hour of making the reservation and before their check-in time of 4:00 I tried to cancel and they refused based on a policy of only accepting cancellations 48 hours in advance then at check out they didn't honor the rate I hate gotten from Expedia saying that Expedia made a mistake with the taxes terrible place and staff
Comment from Hotel Management
Nov 25, 2017 by Helen San, Hotel Management
I am sorry to hear you did not have a pleasant stay. We are always working towards to be better. Thank you so much for your honest feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

nice hotel near Bob Hope Airport (BUR)

Posted Nov 20, 2017
Pros: Burbank airport shuttle, super clean hotel. Extra large breakfast area.
Cons: Breakfast would be complete if you put some sausage and/or bacon out.
Location: Near Bob Hope Airport.
Hotel shuttle. Large, clean, well appointed room. All areas were clean. No odors in room or stains on carpet. Lots of lighting, no dim areas. I recommend.
Comment from Hotel Management
Nov 21, 2017 by Helen, Hotel Management
Thank you so much for your honest feedback! We would love to have you with us again next time.
5 out of 5
Recommended
for Everyone
by A verified traveler from salt lake city

Family trip to universal studios.

Posted Nov 18, 2017
We arrived tired and happy and were greeted with hospitality and smiles. We love this room... the perfect size for our family. We wish were staying more than one night!
Comment from Hotel Management
Nov 21, 2017 by Helen, Hotel Management
Thank you so much for your honest feedback! We would love to have you with us again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location.

Posted Nov 16, 2017
Pros: Clean, comfortable and quiet.
Easy access and quiet. Breakfast buffet very good.
Comment from Hotel Management
Nov 16, 2017 by Helen San, Hotel Management
Thank you so much for your honest feedback! We would love to have you back with us again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Fresno, CA

Convenient location if you go to Universal Studios

Posted Nov 12, 2017
Pros: Location, rooms so clean and how the staff takes care of guests.
Cons: Don't charge the Valet Parking.
Location: Nice location, very safe, little stores around, close to tasked I-5.
The commute from Universal Studios to the hotel is simple and fast. The hotel is located in a very nice area. The Staff is very friendly and they all try Customers with respect. The breakfast is simple but tasty. The only complaint I have is that they charge the Valet Parking.
Comment from Hotel Management
Nov 13, 2017 by Helen San, Hotel Management
Thank you so much for your honest feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great staff

Posted Nov 3, 2017
Pros: Great staff, clean rooms, received extra blankets within 5minutes of phone call.
Cons: n/a
Location: Downtown LA Walking Tour Huntington Library Botanical Gardens Griffith Park or Hollywood Walk of Fame Lunch at Abricott
The hotel was great, especially their staff members. My family and I arrived at the hotel around 1:30am in the morning when we found out there was a mistake in our online reservation. The staff member stayed with us for over an hour to clear things up - he was incredibly helpful, polite and professional.
Comment from Hotel Management
Nov 8, 2017 by Helen , Hotel Management
Thank you so much for your honest feedback! We would love to have you with us again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Convenient to Burbank airport

Posted Oct 17, 2017
Met our needs quite well for this trip. Staff was welcoming and friendly.
Comment from Hotel Management
Nov 13, 2017 by Helen, Hotel Management
Thank you so much for your honest feedback!