Outdoor pool, open 6:00 AM to 6:00 PM, pool umbrellas, sun loungers
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Reviews of Tradewinds Hotel

3 out of 5
Tradewinds Hotel
36-40 London Street, St. Joseph Village, San Fernando, Trinidad

Reviews

8.4

Very Good

Rating 10 - Excellent. 78 out of 170 reviews" "
Rating 8 - Good. 60 out of 170 reviews" "
Rating 6 - Okay. 22 out of 170 reviews" "
Rating 4 - Poor. 8 out of 170 reviews" "
Rating 2 - Terrible. 2 out of 170 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Shawndell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The pool is not for children. It's basically 5ft deep end to end. I asked if they could drain out 1.5 ft of water since NO ONE used the pool for our entire time there. I have 4 small children with me and was looking forward to the onsite pool, of course the request was denied. Other than that nice location and wonderful staff, except the one that clearly does not know the hotel offers roll away beds and told me they have no such accommodation amenity. Three days later I get a knock at my door asking if I still need the roll away bed.
Stayed 2 nights in Mar 2024

10/10 Excellent

Shawndell

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and service, no pool for kids.
Stayed 3 nights in Mar 2024
Response from Delia on Apr 4, 2024
Thank you for your review. Really appreciate the positive Feedback. So sorry but the pool area is small and we are unable to add another pool for kids.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's my 3rd time staying there and the service is 5 star everytime
Stayed 4 nights in Mar 2024
Response from Delia on Apr 4, 2024
Thank you for your review really appreciate it!

6/10 Okay

Allan

Stayed 4 nights in Feb 2024

10/10 Excellent

Candice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall pleased
Stayed 3 nights in Feb 2024
Response from Delia on Mar 7, 2024
Thank you for your positive review. Hope you come to visit us again!

10/10 Excellent

Mel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities were very clean and plenty of space in the room. Staff were welcoming and friendly. Visible security at the upstairs entrance by the back through the night made me feel very safe. Great choice of food and the standard was very high. Many locals come in to eat which is a sign that the food is great quality. The pool was also very clean and the hotel provides a great taxi driver if needed. Overall a very enjoyable stay
Stayed 4 nights in Mar 2024
Response from Delia on Mar 5, 2024
Thank you for your positive feedback! Really appreciate and will let the staff know!

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Delia on Mar 4, 2024
Thank you for your positive review and are so glad you enjoyed your stay here. Hope you come visit us again!

10/10 Excellent

Glenroy n

Stayed 2 nights in Feb 2024
Response from Delia on Mar 26, 2024
Thank you for your rating! Really appreciate it!

10/10 Excellent

Juliet, Bethlehem

Business traveler
Liked: Amenities, property conditions & facilities
Property was well kept and set up was convenient. Restaurants were on premises and breakfast was tasty. Rooms were clean but need a bit updating. I will visit this property again.
Stayed 2 nights in Jan 2024
Response from Delia on Feb 7, 2024
Thank you for your review! We have been upgrading rooms and the property since 2023 and are hoping by 2025 for all upgrades to be done.

10/10 Excellent

Anil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent!
Stayed 3 nights in Jan 2024
Response from Delia on Jan 18, 2024
So glad your stay was enjoyable! Hope you visit us again.Thank you for your review ....really appreciate it!

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Dec 2023
Response from Delia on Jan 13, 2024
Thank you for your review! We Really appreciate it!

10/10 Excellent

DAVID

Stayed 7 nights in Dec 2023
Response from Delia on Jan 13, 2024
Thank you for your review!

8/10 Good

Diana

Business traveler
Liked: Cleanliness, staff & service, amenities
Generally clean and well presented and maintained although there was a persistent musty odor in our room, possibly due to old pipes? Room was very spacious. Would definitely stay at the hotel again. Friendly, helpful staff especially Raj, Barman at Trellis who was super helpful and very engaging. Also, special acknowledgement and very grateful to a lovely man Nigel for a fantastic taxi service involving daily transfers from the hotel to the National Aquatic Center which made our stay in Trinidad smooth.
Stayed 5 nights in Dec 2023
Response from Delia on Dec 27, 2023
Thank you for your review!Will let Raj and Nigel know!Merry Christmas and Happy New Year!

10/10 Excellent

Chase

Stayed 3 nights in Dec 2023
Response from Delia on Dec 27, 2023
Thank you for your review!!Merry Christmas and Happy New Year!

4/10 Poor

Mark

Traveled with group
Disliked: Staff & service, amenities
Like the fact we could purchase beverages and sundries from the in-house shop and consume by the pool. Thereby making a significant saving from the bar. It was a shame that this only applied until 6pm. On the downside there are only two sun beds and whilst space is limited this is restrictive.
Stayed 4 nights in Dec 2023
Response from Delia on Feb 7, 2024
Sorry that you did not enjoy your stay!

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strange location but nice place
Staff were particularly friendly and helpful. The hotel has good facilities and apart from a rather noisy AC everything worked. Nice big bed. It’s rather strangely located in the middle of a quiet residential suburb. We walked from the hotel to San Fernando hill, which was fine. Nothing else within walking distance, that we found, except a good Chinese restaurant.
Stayed 2 nights in Dec 2023
Response from Delia on Dec 27, 2023
Thank you for your review!Merry Christmas and Happy New Year!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were courteous and they provided excellent customer service.
Stayed 7 nights in Dec 2023
Response from Delia on Dec 14, 2023
Thank you for your positive feedback will let the staff know!

8/10 Good

Dwayne

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were not a lot of places to go without a drive.
Stayed 4 nights in Nov 2023
Response from Delia on Dec 14, 2023
Thank you for your rating of 4 and yes our hotel is located in a quiet residential area and as such a car is recommended.

8/10 Good

Beverly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good service, pleasant staff.
Stayed 7 nights in Nov 2023
Response from Delia on Dec 14, 2023
Thank you for your positive feedback will let the staff know!

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Nov 2023
Response from Delia on Dec 27, 2023
Thank you For your review!Merry Christmas and Happy New Year!

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Loved my stay at Tradewinds. Had a couple issues which was quickly rectified. Customer service top notch. The Trellis has amazing service and good!!!
Response from Delia on Oct 25, 2023
Thank you and so glad you were well taken care of!!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay always!!! Staff was the best!!
Stayed 5 nights in Sep 2023
Response from Delia on Oct 25, 2023
Thank you so much will let them know!!!

10/10 Excellent

Martin

Stayed 4 nights in Sep 2023
Response from Delia on Oct 25, 2023
Thank you for your positive feedback!

10/10 Excellent

warren

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Delia on Sep 27, 2023
Thank you of your positive feedback...really appreciate it !

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little gem in southern Trinidad
My experience was great. Clean and friendly staff. The only issue is that with the complimentary breakfast, there was some items on the menu you had to pay an extra charge for
Stayed 3 nights in Sep 2023
Response from Delia on Sep 20, 2023
Thank you for your positive review...greatly appreciated!

2/10 Terrible

Maria N

Stayed 4 nights in Aug 2023
Response from Delia on Sep 20, 2023
We are very sorry that you did not enjoy your stay...please let us know how we can improve our services.

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities
overall nice and some unique special charms but the toilets didn't work well and there was not an onsite skilled plumber. The location seems a bit awkward as you have to drive into many small roads to reach it but the taxi and local folks know how to get there. There's an unsightly abandoned building across the road which should either be acquired or demolished. The place is not structured for persons with wheelchairs. Lot of stairs and no elevators. An opportunities to improve. Breakfast at Trellis restaurant was awesome!
Stayed 7 nights in Jul 2023
Response from Delia on Aug 29, 2023
Thank you for your review....appreciated the feedback.Will check on the issues you mentioned!

8/10 Good

Keith Alan

Liked: Cleanliness, property conditions & facilities
Hotel is quiet yet there is always activity by the restaurant are
Stayed 4 nights in Aug 2023
Response from Delia on Aug 19, 2023
Thank you for your review! Glad your enjoyed your stay!

8/10 Good

Rohan

Stayed 4 nights in Jul 2023
Response from Delia on Sep 2, 2023
Thank you for your review!

8/10 Good

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Delia on Aug 5, 2023
Thank you for your positive feedback! Really appreciate!

10/10 Excellent

Alicia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolute pleasure to stay here. Everything up to mark with many options for breakfast choices - all complimentary. Tradewinds Hotel is the owner of Puff-Stuff, a bakery with the best baked goods in town. As you check into the hotel you are handed Wi-Fi passscodes, key cards to your room, two pastries from Puff-n-Stuff and information on the gym, restaurants, pool and mini-mart schedule. Tradewinds is centrally located so it’s easy to travel to various places - Gulf City Mall, Chaguanas Market, C3 Mall, and even Maracas Bay. We had a delightful time at this hotel. Will definitely stay here during future visits.
Stayed 6 nights in Jul 2023
Response from Delia on Aug 2, 2023
Thank you for your positive review...! Take care and have a great day!

8/10 Good

cedric

Liked: Cleanliness, staff & service, property conditions & facilities
No complementary drinking water. For breakfast if you order 2 items then 2nd item you have to pay for. There is no breakfast buffet.
Stayed 6 nights in Jul 2023
Response from Delia on Jul 24, 2023
Dear Mr. Cedric,Thank you for your review. Unfortunately we do not offer complimentary water at our hotel. We do offer complimentary breakfast but not buffet. Buffet breakfast is no longer done as it was too much wastage of food...and after Covid the cross contamination was a big concern for guests. As such we decided to serve breakfast via our menu.

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Delia on Jul 24, 2023
Thank you for your positive review!

8/10 Good

Melvin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2023
Response from Delia on Jul 17, 2023
Thank you for your positive feedback!

10/10 Excellent

Gale

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experience of a Lifetime
Our stay at the Tradewinds Hotel San Fernando was a great. The rooms were large, very clean, comfortable and was beyond our expectations. The staff was friendly, and the breakfast was exceptional . Definitely, will spread the word about this hidden treasure, and we will be back.
Stayed 3 nights in Jun 2023
Response from Delia on Jul 17, 2023
Thank you for your positive feedback!

8/10 Good

Mark

Liked: Cleanliness, property conditions & facilities
Room was good value for money but food and drinks were very very expensive for the standard.
Stayed 2 nights in Jun 2023
Response from Delia on Jul 17, 2023
Thank you for your feedback!

10/10 Excellent

Addland

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable,loved dining access.Loved tropical atmosphere
Stayed 5 nights in May 2023
Response from Delia on May 16, 2023
Thank you for the positive Feedback really appreciate it!

6/10 Okay

Devin

Traveled with partner
Liked: Cleanliness, staff & service
The breakfast selection was small
Stayed 7 nights in May 2023
Response from Delia on May 16, 2023
Thank you for your feedback. We are in the process of changing up and adding more items to our menu. Pleas note we are a small restaurant and to carry too much variety or even buffet is a lot of wastage and hence for the smaller menu. Hopefully the new additions and changes to the entire menu will help.

6/10 Okay

Shamid, Forest Hills

Traveled with partner
Liked: Cleanliness
The front desk area takes the life out of a vacation mode. Dark, dingy and depressing are words that expresses how we felt. Absolutely no energy or typical Trinidadian friendliness from the staff. The room was almost basement level with a terrible window shade and a curtain on a broken rod behind it, the view of a stairway and cars on the street was very depressing. The pool area is always set up for dining so the one thing that could make up for the things that are lacking is made to feel very uncomfortable for the paying hotel guests. Set up lounge chairs during the day for guests and after pool closes go ahead and set up night time dining...that simple. At checking in offer your guests a printed list of tours that you can assist with bookings instead of a random phone number from some guy and a website to look at. Let the hotel occupants know about your facilities, offer reservations for dining and especially for special entertainment nights. Saving grace are the staff and food at the two restaurants on property. Tenisha and Karina at Trellis and the entire staff at Bottles and Bites especially Janelle and Curvin are the perfect example of what one expects in the Hospitality Industry. Going above and beyond to offer a wonderful dining experience created some great memories for us. We spent a lot of time on property and there's so much potential to be a great overall experience but it seems like complacency by Hotel management has set in.
Stayed 4 nights in Apr 2023
Response from Delia on May 7, 2023
Dear Sir,Thank you for your review. We are sorry that your stay was not enjoyable. I do remember you and I wish you had come to us personally to let us know that your stay was not satisfactory.The hotel and restaurant are owned and run together as one business and the effort we put into the hotel is the same as the restaurant.I was actually at the front desk when you asked about the tours and they did direct you to the tour website visittnt.com which has all the tours (trusted and reliable ones and which are also approved by the Tourism Ministry) available in Trinidad. We use this information for all our guests as we try to promote all business in Trinidad and Tobago. All tour information is online now but we will try to get brochures to keep at the desk for easier convenience. The front desk also recommended a driver - a driver who has provided exceptional service to our establishment for the last 10 years and who we trust with all our customers. You did say that you wanted something to do so we provided the information needed. We are so sorry that your room was also not acceptable but we would have been able to move you to a higher floor with a view if you had requested.I have shared this information with the staff at the hotel and I have enquired if you did request to move or had any issues. They said you were both so happy and friendly during your stay and had no inclination of your dissatisfaction. Please in future, always let the staff know if you are unhappy about something and it will be fixed - because that's the only way we can provide the best service needed.Thank you again for your feed back and we will try our best to improve on our service at our hotel.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved my stay here
I enjoyed my stay at Tradewinds hotel. Friendly staff, great food and remarkable cleanliness.
Stayed 4 nights in Apr 2023
Response from Delia on Apr 21, 2023
Thank you for your positive feedback. We really do appreciate it!

10/10 Excellent

Natasha S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Delia on May 3, 2023
Thank you for your positive feedback!Really appreciate!

10/10 Excellent

milton

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Easy accessibility to the different areas. Spacing very well thought out. Extra accommodation on my floor to sit quietly outside of my room. Excellent care of my room. Pleasant, cooperative staff.
Stayed 4 nights in Mar 2023
Response from Delia on Mar 27, 2023
Thank you for the positive feedback really appreciate the review...will let the team know!

8/10 Good

Tia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice food, nice staff
Stayed 5 nights in Mar 2023
Response from Delia on Mar 27, 2023
Thank you for the positive feedback! Will let the team know!

8/10 Good

Roxanne

Business traveler, Traveled with partner
Liked: Cleanliness
It was great but the bathroom was not well clean the day we checked in
Stayed 2 nights in Mar 2023
Response from Delia on Mar 27, 2023
Thank you for your feedback. We do apologise that the bathroom was not cleaned. We will let the floor supervisor know about this!

10/10 Excellent

Dorean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, clean and relaxing. The staff was very nice.
Stayed 2 nights in Mar 2023
Response from Delia on Mar 13, 2023
Thank you for your review....really appreciate the positive feedback and will let the team know.

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023
Response from Delia on Mar 6, 2023
Thank you for the star rating!

8/10 Good

Philip Herd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very surprisingly safe location, very nice staff and restaurant. Extremely comfortable stay. Will stay again, and ideally located with quick access to San Fernando and Marabella. Only drawback is the need for a car.
Stayed 6 nights in Feb 2023
Response from Delia on Mar 6, 2023
Thank you for your feedback! So glad you enjoyed your stay!

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees could not be more accommodating or nicer. We LOVED our stay, the room was amazing!!
Stayed 3 nights in Feb 2023
Response from Delia on Mar 3, 2023
Thank you for the positive feedback...will let our team know!

8/10 Good

Frederick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay for a couple of nights in a comfortable room. The complimentary breakfast was good, staff were friendly and helpful and the overall ambience is pleasant. Dinner at the Trellis restaurant was excellent. The location is convenient for those with a vehicle, but may be less so for anyone wishing to walk.
Response from Delia on Jan 14, 2023
Thank you for your positive feedback. Yes we are in a residential neighborhood and a vehicle is recommended if sightseeing is on the agenda - but the area is lovely for daily walks and exercise.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
We arrived in the evening , the safe was not working , saying low battery We were told at reception when we reported it that the maintenance workers were gone for the day and would look at it the next day .
Stayed 6 nights in Dec 2022
Response from Delia on Jan 14, 2023
Thank you for your feedback. We do apologize for this as we always try our best to have our rooms prepared and ready for our guests. Will let the Floor Supervisors know of this - hope you did get it sorted the next day.