Standard Double Room, 2 Double Beds | In-room safe, desk, iron/ironing board, free WiFi

Reviews of Alexis Park Hotel

2 out of 5
Alexis Park Hotel
825 Polk Street, San Francisco, CA

Reviews

7.2

Good

Rating 10 - Excellent. 248 out of 1000 reviews" "
Rating 8 - Good. 387 out of 1000 reviews" "
Rating 6 - Okay. 173 out of 1000 reviews" "
Rating 4 - Poor. 80 out of 1000 reviews" "
Rating 2 - Terrible. 112 out of 1000 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

7.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Ernest

Liked: Cleanliness, property conditions & facilities
There was no shampoo or conditioner in the room although the room itself was very clean. There was a soap for body washing which makes it better than a Motel 6.
Stayed 1 night in Apr 2024

4/10 Poor

Asher

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sketchy area
Stayed 1 night in Mar 2024

2/10 Terrible

Lee

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DON'T STAY HERE!!!!. The area is over run with homeless, and the area is sketch as hell. Crime is high in SF, and this looks to be in one of the worst areas. It is not worth the risk.
Stayed 6 nights in Mar 2024

4/10 Poor

Richard

Stayed 1 night in Feb 2024

4/10 Poor

Amaya

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on Mar 3, 2024
I am truly sorry about your experience, we will try our best next time.

2/10 Terrible

Gentry

Disliked: Amenities, property conditions & facilities
Don’t take Apple Pay ugh
Stayed 2 nights in Oct 2023
Response from Management on Mar 3, 2024
Dear guest I am not sure, but it seems as if you presented an Apple card for a deposit or payment with a picture of such and you were turned away. I guess.

2/10 Terrible

Franc

Disliked: Staff & service, amenities, property conditions & facilities
Awful awful staff.
Stayed 1 night in Feb 2024
Response from Management on Feb 8, 2024
Dear guest,I am truly sorry for what happened with you, so that I can look into the matter if you would please provide more information.

10/10 Excellent

jose roberto

Stayed 1 night in Jan 2024
Response from Management on Jan 15, 2024
Dear guest,I thank you for taking the time to provide the hotel and staff your review.We promise to try and work even harder next time.

8/10 Good

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel, friendly and helpful staff
Stayed 4 nights in Jan 2024
Response from Management on Jan 13, 2024
Dear guest,Thank you for the compliments, but in fairness the hotel is not responsible for the problems that have been created by the people in power not the hotel, furthermore it is a problem not only in San Francisco, but throughout the country.

8/10 Good

Gloria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad neighborhood.
The hotel is in good location, but I will never stay there anymore.around the Proprety is a lots of homeless defecating and Pisa on the street. Hurts to walk around. It is discasting. OMG. Never do something so discaste Kika that.
Stayed 2 nights in Jan 2024
Response from Management on Jan 10, 2024
Dear guest,We understand your frustration, but know what you should understand is that this is not the hotel's fault, who in my opinion you should be complaining to is the Government.They have taken cities like San Francisco all across America and destroyed the real city's image.

8/10 Good

LE

Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Management on Jan 4, 2024
Many thanks,We hope to see you again and with that you have a terrific 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on Jan 4, 2024
Dear guest,Thanks for the compliments and we will try to do better next time.

10/10 Excellent

Ruel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Dec 2023
Response from Management on Dec 28, 2023
Dear guest,Thank you for the positive remarks, have a Happy New Year and good luck to all.

10/10 Excellent

Jose Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly, the room nice and very clean and smell good. Shower clean and good water pressure. I'd definitely stay again and would recommend this place to peolpe.
Response from Management on Feb 15, 2024
Thank you,We will try to do even better next time.

10/10 Excellent

Yesunzaya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Sep 2023
Response from Management on Jan 4, 2024
We really appreciate the compliments and see you again.

10/10 Excellent

Angeline

Stayed 1 night in Dec 2023
Response from Management on Jan 4, 2024
Many thanks and see you again real soon.

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
The room was clean and comfortable. Everyone was very nice. I would definitely stay there again.
Stayed 2 nights in Nov 2023
Response from GM on Nov 15, 2023
Thank you for taking the time to comment on our hotel and we intend on trying to do even better next time.

10/10 Excellent

Mei

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Owner of the property was a very nice person and have customers service.
Stayed 11 nights in Nov 2023
Response from Management on Nov 15, 2023
Dear guest thanks and with you happy holidays moving forward and looking forward to seeing you very soon.

4/10 Poor

Nery

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Management on Nov 11, 2023
Dear guest,Thank you for taking the time to provide up feedback on your recent experience and we promise to do much better next time.

8/10 Good

Justin

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Ok place.
Dated but not bad. Furniture was ok, but upholstery and carpet needs a good deep cleaning! Smelled exceptionally weird in there! Walkway/stairs were dirty and smelled like urine (probably the homeless guy living at the bottom of the stairs). Not a lot of parking places, but we parked there fine. Only one tiny bar of soap in the bathroom so bring your own shampoo/body wash/lotion! Homeless were noisy but we just left the tv on. For the price it was fine! Check in was easy through a walk up window. We stayed in the city because we live 5 hours away and I was having an early morning surgery there, so just needed a bed for a few hours and it worked for that.
Stayed 1 night in Nov 2023
Response from Management on Nov 3, 2023
Thank you for taking the time and effort to provide us your comments and we will take that into consideration in moving forward for improvements. We hope to see you again in the future.

8/10 Good

Agustin

Liked: Cleanliness, staff & service, amenities
Congratulations it's a perfect place to Staying.
Stayed 1 night in Oct 2023
Response from GM on Nov 1, 2023
Dear guests thank you and please come again, we really appreciate your business.

10/10 Excellent

Jeff

Liked: Staff & service, property conditions & facilities
Good condition!
Stayed 1 night in Oct 2023
Response from GM on Nov 15, 2023
Happy holidaysThanks for the kind words and see you soon.

8/10 Good

Abel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok hotel, bad area.
Ok hotel, bad area. This hotel must be near a hospital because there were ambulance sirens going off every twenty minutes or so. The area is not the best, lots of homeless people on the street, people urinating on the sidewalk, people on quads and motorcycles doing stunts on the street. There is also no security and a small parking lot so make sure you do not leave anything in view, noticed a guy looking into car windows. Overall an ok hotel in a bad area, we stayed one night to see a concert nearby at the Bill Graham Civic Auditorium, it is walkable but I would be cautious of your surroundings.
Stayed 1 night in Oct 2023
Response from GM on Oct 30, 2023
Dear guest,I greatly appreciate you taking the time and effort to share your experience with us.I would like to make I have never had or do I have any intention of running for any Political office, but the you have addressed are political and social problems and they mushroomed throughout San Francisco if not the World.Hundreads of businesses if not thousands of retails stores in the city have closed, because of the problem you mentioned. The Hilton Hotel (2500) rooms and The Parc 55 handed the keys to the bank, becae they could not afford to operate in this climate, that is 3500 rooms that the owner walked away from.I' m sorry I am a native San Franciscan, and they are destroying my city right in front of my eyes.

2/10 Terrible

Anda, Stara Cerkev

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I wasn't aware of the neighborhood when booking this place, we felt very unsafe. The manager was rude as well. Very unpleasant experience.
Stayed 1 night in Oct 2023
Response from GM on Oct 20, 2023
Dear Miss Anda,I am deeply disappointed about your experience and i am even more upset that you have taken a few homeless people ans assumed and come to the conclusion that this was an unsafe area. This hotel has been here long before the politics decided that homeless people were more important than the tax dollars that hard working people such as yourself bring to this great city and the hotel hopes to be here long after. we have never had a customer that has ever been attempted or harmed in any way, unfortunately it has become big city life in America.As far as someone on the staff being rude to you, I tried looking up your name and could not find it we do document al issues that come up, but I am truly sorry and we promise to do much better next time.

4/10 Poor

Catherine, Bicester

Disliked: Cleanliness, staff & service, amenities
I would never, ever stay here again. Absolutely horrific neighborhood, drunk people yelling all night long until the cops showed up and dragged them away screaming and throwing stuff at each other, a druggie smashing at my door trying to get in at 3am, homeless camps surrounding it, I felt so unsafe I didn’t sleep a wink. I’d never, ever stay here again.
Stayed 1 night in Oct 2023
Response from GM on Oct 16, 2023
We are sorry about your experience, but we are very sorry that there was no attempt by you to call either 911 or the staff as you claim these things were happening.

10/10 Excellent

Emina, Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant receptionist, cleaning crew doing a good job
Stayed 1 night in Sep 2023
Response from GM on Oct 16, 2023
Thanks and see you again

8/10 Good

????

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good place, comfi bed, the area was surrounded eith many homeless which was expected.
Stayed 1 night in Oct 2023
Response from GM on Oct 12, 2023
Thank you and we wi;; do better next time.

4/10 Poor

Marcela

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
.
Response from Management on Oct 10, 2023
Dear guest,We are sorry with your displeasure, but we promise we will improve on any issues you may have had.

8/10 Good

Raquel

Liked: Cleanliness, staff & service
The inside of the room was nice and the price was great. The outside there are alot of homeless encampments but for San Francisco that is normal unless you want to pay an obscene amount. They really didn't come on to the property and parking and wifi is free unlike other places
Stayed 1 night in Sep 2023
Response from Management on Oct 6, 2023
Dear guest thank you for the kind words and see you next time.

10/10 Excellent

Heriberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it!
Stayed 1 night in Sep 2023
Response from GM on Oct 2, 2023
Dear guest, thank you and please come again.

8/10 Good

Annalyn

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
We love the room, clean , well maintained and room is spacious, nothing fancy but pretty much what we just needed and for the money. Downside is the homeless around the place, it is scary to go out at night, very unsafe. Part of the building stinks with urine and lots of garbage in the morning, it is where homeless people sleeps at night. You also constantly hear yellings and commotion along the streets.
Stayed 3 nights in Sep 2023
Response from Management on Oct 2, 2023
Thanks and please come again.

10/10 Excellent

Brar

Stayed 1 night in Sep 2023
Response from Management on Nov 24, 2023
Dear guest,Thank you very much for taking the time to give us your comments and we promise to try and do even better next time.Happy Holidays.

10/10 Excellent

Manuel

Traveled with group, Business traveler
Liked: Cleanliness, property conditions & facilities
This hotel is clean and nice get place to stay
Response from Management on Oct 2, 2023
Dear guest, thank you for your compliments wish you a pleasant remainder of the year and Happy Holidays and as always hope to see you again.

10/10 Excellent

Lingling

Stayed 1 night in Sep 2023
Response from GM on Nov 15, 2023
Great,We appreciate your kind words which will make us work even harder next time.

10/10 Excellent

Ruel

Stayed 1 night in Sep 2023
Response from GM on Nov 15, 2023
Dear valued guest,Thank you for your kind words, and we will try to do even better next time.Thanks

10/10 Excellent

Alisha84

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N
Stayed 1 night in Sep 2023
Response from Management on Oct 2, 2023
Thanks so very much and see you again.

2/10 Terrible

Terrie

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Surrounded by homeless people. No elevator or ice machine. House keeping never serviced the room. I do not recommend this place.
Stayed 3 nights in Sep 2023
Response from Management on Sep 21, 2023
Dear guest I am truly sorry about your recent experience, and I understand how you feel, but you did not investigate the issue before you started to point your finger and I have to defend the hotel, because of this. 1. The homeless problem has been encouraged by and created by every liberal run government in America, not by The Alexis Park hotel. 2. The ice machine was removed from the property 4 years ago, because the homeless and neighborhood free loaders would come by for free ice and in doing so were destroying the machine to the cost of thousands of dollars every year when management had to unfortunately trash the machine, so that valued customers such as yourself can no longer have access to ice. 3. This hotel is a 2-story building, which 1 story above the street level if you were unable to climb the steps if you were unable to climb the steps you should have brought that to the attention of the staff, and we could have tride to re locate you to a room downstairs.

10/10 Excellent

Khalid

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Manager is a great guy. Very helpful, accomodating but the area around full of homeless persons who roam around albeit harmless. Hotel is in the heart of city the facility is limited.
Stayed 2 nights in Sep 2023
Response from Management on Sep 21, 2023
Dear guest thank you for the kind words, if it were in our hands, you would not have such a bad experience with respect to the crisis in a wonderful city such as San Francisco, but as citizens such as myself are realizing more and more that this hast got to stop that your next visit will be much better.

4/10 Poor

Toni

Stayed 4 nights in Sep 2023
Response from GM on Oct 2, 2023
We appreciate you taking the time for posing comments and please come again.

6/10 Okay

Mirta

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness
Rooms are clean and bed are very comfortable , bathroom renovated and clean , but the area is not good ... homeless everywhere . Not a pretty picture .
Stayed 6 nights in Sep 2023
Response from Management on Sep 19, 2023
Dear guest,We understand and feel your pain. If you had the time and it is something that only hard-working citizens such as yourselves can do, which is complain to S F City Hall, because when locals do it just seems to fall on deaf ears.Thank you very much for your comments.

6/10 Okay

Jessica

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
If you’re planning on visiting SF, remember that its neighborhoods have their ritzy areas and their flaming-trash zones. This hotel is in a feces-ridden, crackhead central hub. If you don’t have thick skin this area is going to freak you out. Don’t leave your belongings in your car and don’t leave the room at night by yourself. You can tell the management staff has seen some crazy stuff go down just by the long gazes and lack of soul in their eyes. It’s out of their control… I saw many posts about bed bugs and dirty sheets and for some damn reason I still didn’t cancel my booking due to needing a place to stay for the price and free parking. With that said, when we got there I thoroughly checked every crevice and found nothing weird. It was actually clean and decent. I still brought disposable sheets. Outside I got stopped by 2 weirdos, one asked for a lighter and when I said I didn’t have one he started walking toward me but then saw my husband get out of the car so he turned around and walked off. The second saw me walking out by the car by myself, walked closer to me, started yelling for someone else to come over while walking my direction, so I booked it up to the balcony and hid out for a sec. He lurked around then walked off. Yikes… If you absolutely need to stay in that area for a concert or something, this is decent. Otherwise, stay up in the Marina district.
Response from Management on Sep 21, 2023
Dear guest we are sorry for what you had to endure and we will do our best to make sure that it does not happen again.I would like to point out in the hotel and staffs defense that these are issues that are not created by us, but the politics and policies in place.Thank you very much and appreciate your patronage.

4/10 Poor

Nilay

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Very very sketchy neighborhood. Homeless people all around. Literal human excretions on the streets. Just outside the hotel. No surveillance cameras on the premises. Very very unsafe. Also we found cockroach inside the hotel room
Stayed 3 nights in Sep 2023
Response from GM on Oct 2, 2023
Dear guest, I am sorry that you were unconfutable with what has been created by this city, but it still is a very nice clean hotel centrally located in San Francisco. When You make a statement about finding a cockroach, that is totally false.

2/10 Terrible

Manu

Disliked: Cleanliness, staff & service, property conditions & facilities
Property in bad area. Check in thru a small window due to their security concern. No check out until 8 am. No light in the bathroom. Hot water knob in bathroom not easy to operate.
Stayed 1 night in Sep 2023
Response from GM on Sep 15, 2023
Dear guest,We are truly sorry about your experience and are really cornered in how to react except to give you an honest answer. The politics has left citizens and businesses such as ours in a state of shock now only valued hard working tourist such as yourself from the bottom of our heart The Hiltons, Hyatt's, Marriotts, small mom and pop hotels as ours, but we will try to make your next stay as pleasant as possible.

6/10 Okay

fern

Traveled with group
Liked: Staff & service, property conditions & facilities
Area around the hotel is feel unsafe
Stayed 3 nights in Sep 2023
Response from Management on Sep 16, 2023
Dear guest,It is unfortunate that this once great city has turned into the way it is. The safety issue has never personally harmed anyone that has stayed at the hotel with that being said we understand that when you come from a small town or premaritally residential neighborhood of one it seems as if it is dangerous and I can appreciate that and I am sorry, I am not tryying to make excuses, but the local goverment is the one to blame for the complete disaster they have caused.I am truly sorry.

8/10 Good

Rosa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Quiet.
Stayed 3 nights in Sep 2023
Response from GM on Sep 8, 2023
Than You for taking the time to give us your kind words and we will wok harder next time to improve on that.

6/10 Okay

maria dolores

Liked: Staff & service
none
Stayed 1 night in Sep 2023
Response from GM on Sep 8, 2023
Thanks, and please come again and you will see that we can improve on that.

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on Sep 7, 2023
Dear guest,Thank you for choosing out hotel and giving us the opportunity to serve you and we promises to try and do an even better job next time.

8/10 Good

John

Stayed 1 night in Sep 2023
Response from GM on Oct 2, 2023
Thank you for taking the time in posing a comment and we hope to do better next time.

8/10 Good

Ana

Traveled with family
Liked: Cleanliness, staff & service
The person at the reception is really good. Rooms at the Property are very clean and comfortable for the price. Hotel is in a not desirable area in San Francisco with a lot of homeless people around making it not really easy to walk around feeling safe.
Stayed 1 night in Aug 2023
Response from GM on Aug 25, 2023
Thank you for taking the time and proving us with your feed bacd and this will make us work even harder next time.

10/10 Excellent

Jin

Stayed 4 nights in Aug 2023
Response from Management on Sep 16, 2023
Thank you for your kind words and we will try our best to do even better next time.