Ratings based on 940 Verified Reviews

3.1 out of 5
64% of guests recommend
3.3 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 22, 2017
comfortable beds, good location, lots of tv channels, breakfast: coffee, juice, muffins, croissants, cake
2 out of 5
by A verified traveler

Close to Market But....

Posted Feb 21, 2017
Pros: Close to market
Cons: total remodel however that will not improve the dangerous side streets you have to walk getting home after sight seeing.
Location: walk to market- union square- take cable cars to Pier 39.
The hotel offers zero parking- we got a ticket since the manager said parking would be free till 7am...ticket was at 4am. Bums-old buildings-and an they over did it with the citrus fabreeze...my lips stung all night and had to sleep with my arm over my mouth. The fridge was on a lopsided table and was 20 years old. Pay the extra $50 and get closer to Union Square.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ames, Iowa

Decent hotel close to downtown

Posted Feb 8, 2017
The hotel has nice and decent rooms for the price you pay and is walking distance from the main downtown areas like the Moscone Convention Center.
Comment from Hotel Management
Feb 20, 2017 by Hasu, Hotel Management
Your feedback is very valuable to us and I truly appreciate you taking the time out of your busy schedule to provide us feedback regarding your stay. We hope you will choose us on your next visit to San Francisco. Sincerely, Hasu Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 2, 2017
Not in the best condition but basically clean and comfortable.
Comment from Hotel Management
Feb 20, 2017 by Hasu, Hotel Management
I am happy to hear that you were happy with your stay and enjoyed our clean and comfortable rooms. Hope to see you in your future travels to San Francisco. Sincerely, Hasu Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Herts

Posted Jan 29, 2017
This is a good location for the city & while there weren't any problems during the day, at night this can be a bit dodgy to get to from the city, Steer clear of 6th street & you'll be ok. Room was fine apart from couldhear squeaking floorboards from upstairs room & the floorboards squeaked in our room so downstairs would have had problems too. Friendly helpful staff on reception.
Comment from Hotel Management
Feb 20, 2017 by Hasu, Hotel Management
Thank you for your feedback regarding your recent stay at our hotel. I am extremely sorry about the floorboards and I thank you for bringing it to my attention. We are currently in the process of doing remodeling and hope to be done soon. Thank you once again for your comments and look forward to seeing you in the future. Sincerely, Hasu Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Visalia, Ca

Awesome

Posted Jan 25, 2017
Pros: Quick to check in and it was clean
Cons: It smelled like cigarettes and I had a non smoking room
Location: easy to walk to just about anything you needed
Not too many hotel that didn't require to share any of the amenities with other strangers. Affordable and quick
Comment from Hotel Management
Feb 19, 2017 by Hasu P, Hotel Management
It's great to hear your comments, we work hard to give all of our guests a clean comfortable stay with a friendly rate. We have deodorized your room and are always glad to provide convenient amenities and guest services. Thanks for choosing us & we look forward to your next stay. Sincerely, Hasu P Manager
1 out of 5
by A verified traveler

Loud and dirty

Posted Dec 14, 2016
Pros: no much
Cons: Clean the place
Everything was dirty. Super loud. Squeaky floors! All night long people coming and going. I didn't feel safe and It takes a lot to rouse me!
Comment from Hotel Management
Dec 28, 2016 by Hasu, Hotel Management
Dear Guest, I'm sorry for any issues that you had during your stay with us. Our staff works very hard to make sure that everything is clean and that all of our guests have everything they need for a great stay. I hope that you will visit us again in and give us a second chance to give you comfortable experience, and I encourage you to let us know about any issue that you may have so that we can resolve it right away. Thanks for taking the time to share your feedback. Sincerely, Hasu Manager
1 out of 5
by A verified traveler

Awful run down old hotel with zero facilities.

Posted Nov 18, 2016 on Wotif
Pros: Nothing.
Cons: Everything
Location: Noisy
Horrible old run down hotel with zero facilities and super expensive - hopeless wifi, no tea/coffee in room, no air conditioning, no sound proofing, ridiculous old bathroom, noisy location, nothing in the fridge, paper cups, no cutlery, bulk shampoo/conditioner, thin walls (you can hear EVERYTHING), unhelpful staff unable to provide even an international electrical adaptor, dirty filthy clapped out and gross.
Comment from Hotel Management
Nov 28, 2016 by Hasu, Hotel Management
I am extremely sorry to hear about the inconvenience you faced at our facility. We are located in a historic building and due to that we have some limitations and for that we apologize but are not able to change. I thank you for providing your feedback which helps me immensely to improve our hotel. Sincerely, Hasu Manager
4 out of 5
by A verified traveler

Posted Nov 14, 2016 on Hotels
Comment from Hotel Management
Nov 28, 2016 by General Manager, Hotel Management
Thank you for your feedback.
5 out of 5
by A verified traveler

Good location with helpful staff

Posted Nov 14, 2016 on Hotels
Staff was very friendly and helpful
Comment from Hotel Management
Nov 28, 2016 by General Manager, Hotel Management
Thank you for taking the time to give us your feedback we truly appreciate it. Sincerely, Hasu Manager