Front of property - evening/night

Reviews of Axiom Hotel

4 out of 5
Axiom Hotel
28 Cyril Magnin Street, San Francisco, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 532 out of 1000 reviews" "
Rating 8 - Good. 317 out of 1000 reviews" "
Rating 6 - Okay. 84 out of 1000 reviews" "
Rating 4 - Poor. 43 out of 1000 reviews" "
Rating 2 - Terrible. 24 out of 1000 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Axiom Hotel is conveniently located just steps from the Powell St Muni/BART station and two blocks from Union Square. This boutique hotel was built in 1908 and underwent a major renovation in the past ten years. The rooms are clean and comfortable and feature nice amenities. The staff is friendly and professional. Dining options are abundant nearby as are shopping opportunities. We highly recommend this property.
Stayed 3 nights in Mar 2024
Response from Bryan Pourtabib, Director of Front Office on Mar 20, 2024
Thank you for taking the time in providing your honest feedback about your time with us, Kery! It's truly great to see your overall positive comments and marks about your visit, and we're so happy to hear that you found our team, location, and accommodations to your liking! It was our pleasure having the opportunity to host you, and we very much hope to have the opportunity to host you again sometime soon!

10/10 Excellent

Patrick, Wilmington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay right outside was the cable car easy access around the city in the streetcars
Stayed 1 night in Mar 2024
Response from Bryan Pourtabib, Director of Front Office on Mar 17, 2024
We're thrilled to see your high marks and praise about your visit to the property, Patrick! It's great to hear you were happy with our location and property, and we very much hope to have the opportunity to host you again sometime soon!

6/10 Okay

Shih-Chieh Tracy

Liked: Staff & service
Great central location and steps away from BART/Muni/Cable Carts/BUS. Hotel is also updated, interesting mix of modern and old-style building. And it is centrally located to all the tourist sights in SF. However opportunity is 1) house keeping details - trash not taken out and piece of trash on the floor 2) Not all room's heat/air is working - a lot of maintenance going on in the hotel 3) walked into the hotel and a person from street was walking through the lobby without getting stopped 4) interesting smells through out different part of the building and elevator.
Stayed 2 nights in Feb 2024
Response from Bryan Pourtabib, Director of Front Office on Mar 4, 2024
Thank you for taking the time in providing your honest feedback about your time with us, Shih-Chieh. I am happy to see you found our central location to your liking and that you felt the hotel was updated nicely! That being said, I am of course disappointed in seeing the comments you've provided about certain aspects of your time with us, but I very much appreciate the honesty in your sentiments. We'll be sure your comments are utilized in a beneficial manner and as a means for improvement in the future; also, please know had our team been made aware of your sentiments while you were here with us, we would have made every effort possible to make things right in any way we could have. Thank you again for choosing to stay with us, and hopefully we'll have the opportunity to host you again sometime soon!

10/10 Excellent

Alanoud

Stayed 1 night in Feb 2024
Response from Bryan Pourtabib, Director of Front Office on Mar 21, 2024
We're thrilled to see your positive score, in regards to your time with us Alanoud! It was our pleasure having the opportunity to host you, and we very much hope to have the opportunity to host you again sometime soon!

10/10 Excellent

Teodora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay!
Stayed 2 nights in Feb 2024
Response from Bryan Pourtabib, Director of Front Office on Feb 28, 2024
We're thrilled to see your positive comments and marks about your visit, Teodora! It was our pleasure having the opportunity to host you, and we very much hope to have the opportunity to host you again sometime soon!

6/10 Okay

Bianca

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Bryan Pourtabib, Director of Front Office on Mar 20, 2024
Thank you for taking the time in scoring your most recent visit to the hotel, Bianca. It appears we did not fully deliver an experience up to our typical standards for your visit, and I very much hope we have the opportunity to connect at your leisure. We'd love to have the opportunity to host you again, in hopes of providing the typical Axiom experience for you. Thank you for choosing to stay with us.

6/10 Okay

Reza, North Vancouver

Business traveler
Liked: Cleanliness, staff & service, amenities
it's a good hotel if you just want a central location to crash
Stayed 3 nights in Feb 2024
Response from Bryan Pourtabib, Director of Front Office on Feb 18, 2024
Thank you for taking the time in providing your feedback about your visit, Reza! Although it appears we did not provide the typical Axiom experience for your visit, we thank you for taking the time in providing your post stay sentiments, and hopefully we'll have the opportunity to connect to hear what you felt we could improve upon. Thank you, again, and hopefully we'll have the opportunity to host you again, in providing the typical Axiom experience for you!

10/10 Excellent

Lawrence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had previously posted a three star review based on my check-in experience. This was aimed at the failings of Expedia, rather than the hotel. However, the hotel instantly responded with a room upgrade and fee waiver that was more than generous. This hotel is exceptionally clean and has been updated everywhere. All the staff were helpful and friendly. The location can not be beat. Outside the front door is the BART station (to and from the airport), two Cable car lines, the F Tram (up to Castro district and all the way to Fisherman's wharf), plus the subway and numerous buses. Within walking distance are Union Square, Chinatown, City Hall, and the major theatres. In the lobby is a tiny cafe that serves delicious coffee and pastries in the mornings, and has a surprisingly diverse menu available. Very friendly servers. The only downsides to the hotel are that some of the surrounding streets are sketchy in the daytime and possibly dangerous at night (stick to Market Street or take an Uber), and some of the rooms overlooking the Cable Car terminus are noisy. Highly recommend it.
Stayed 5 nights in Feb 2024
Response from Bryan Pourtabib, Director of Front Office on Feb 18, 2024
Thank you so much for taking the time in providing your post stay sentiments, Lawrence! We greatly appreciated having the opportunity to host you, and we're thrilled you had an enjoyable stay with us! We look forward to having you back again, sometime soon!

10/10 Excellent

Tarandeep

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and amazing place. Everything is closeby. Clean and beautiful.
Stayed 2 nights in Feb 2024
Response from Bryan Pourtabib, Director of Front Office on Feb 12, 2024
We're thrilled to see the positive marks and comments about your stay with us, Tarandeep! I'm so happy you found the accommodations quiet, clean and beautiful, and it was very much our pleasure having the opportunity to host you!

6/10 Okay

Lawrence

Traveled with family
Liked: Cleanliness, staff & service, amenities
No room upgrade. Our daughter in her own room was on the 6th floor, while we are stuck on the very noisy third floor. No bottle of wine as promised by Expedia (“VIP Service”).
Stayed 2 nights in Feb 2024
Response from Bryan Pourtabib, Director of Front Office on Feb 14, 2024
Thank you for taking the time in providing your honest feedback about your visit. As we have discussed offline, we very much appreciate your feedback in bringing these areas to our attention, and we're glad we were able to address your concerns. We very much appreciated having the opportunity to host you, and we look forward to having the opportunity to host you again sometime soon!

10/10 Excellent

Robbie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Axiom is a friendly, tech forward hotel with reasonable sized rooms for downtown San Francisco. The low rating for the noise- I expect noise in downtown, but the outer window did not closer properly, despite the friendly maintenance folks trying to fix it. Super clean, comfortable room, fast internet, exercise room with a Peloton bike, and cafe in-house made for a comfortable business stay
Stayed 3 nights in Jan 2024
Response from Bryan Pourtabib, Front Office Manager on Feb 2, 2024
Thank you for taking the time in providing your honest feedback about your visit, Robbie! We're thrilled to see your overall sentiments and impressions were positive, and it's great to see that you found our team and your accommodations to your liking! It was our pleasure having the opportunity to host you, and we very much hope to have the opportunity to host you again sometime soon!

10/10 Excellent

Robert, Palm Beach Gardens

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Next to Powell St BART & Moscone. Lots of good stuff nearby.
Stayed 1 night in Jan 2024
Response from Bryan Pourtabib, Front Office Manager on Feb 1, 2024
We're thrilled to see your positive marks and comments about your stay with us, Robert! I am happy to hear you enjoyed the location of our property. It was our pleasure having the opportunity to host you, and we very much hope to have the opportunity to host you again sometime soon!

8/10 Good

Wei-chuan

Liked: Staff & service, property conditions & facilities
Great staff with attentive service
Stayed 2 nights in Jan 2024
Response from Bryan Pourtabib, Front Office Manager on Jan 23, 2024
Thank you so much for taking the time in providing your honest feedback about your visit, Wei-chuan! I'm so happy you found our staff attentive and providing great service, as those comments are truly great to hear! It was our pleasure having the opportunity to host you, and we very much hope to have the opportunity to host you again sometime soon!

4/10 Poor

David Jr

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Decent property with a slightly confusing car entrance. We had to circle the building and call before any valet came and took our car from the busy road for us to unload. The staff were all terrific and the rooms themselves are modern. The hallways and elevators are narrow so make sure you don’t have any oversized items. They share a space with a small cafe so food is not a problem. Unfortunately, the most beautiful part of this property is its main reception. The rooms have a completely different vibe. In our room, the AC would work and stop working throughout the night and it was freezing in the room. The front staff were gracious enough to come up and fix it from time to time but at a point it was too late in the night to deal with. We were unable to move to a more functional room. It would have been an amazing stay if it weren’t for the valet and AC issues. For the price, these problems should have not happened.
Stayed 1 night in Dec 2023
Response from Bryan Pourtabib, Front Office Manager on Jan 1, 2024
Dear David Jr.,Thank you for taking the time in providing your honest feedback about your visit. Although I am happy to see certain comments you have provided, I'm of course disappointed and saddened to see that any aspect of your visit was less than to our typical standards. As stated offline, I'm hopeful we have the opportunity to make things right with you, as we wouldn't want any guest to leave our property with any negative sentiments after staying with us, and I truly hope we may have the opportunity to host you again in providing the typical Axiom experience, for you. Thank you so much for your time, David Jr.

6/10 Okay

Pat

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if walking to Union Square but many unhoused people in the area. Our room was great except for the construction work in the next room over. The work could have been done during the day while we were out and about.
Stayed 1 night in Dec 2023
Response from Bryan Pourtabib, Front Office Manager on Dec 27, 2023
Thank you for taking the time in providing your honest feedback about your time with us, Pat! I am happy to see that you found our location and your guest room to your liking! Although I am disappointed that certain aspects of your visit were not up to our typical standards, I appreciate you bringing those items to our attention. Hopefully, we'll have the opportunity to host you again some other time down the road in providing you with a visit closer to the typical Axiom experience.

10/10 Excellent

William, Victoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Bryan Pourtabib, Front Office Manager on Dec 22, 2023
We're thrilled to see your positive marks about your stay with us, William! Hopefully, we'll have the opportunity to host you again sometime soon!

10/10 Excellent

Lauren

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at Axiom Hotel. As a solo woman traveler visiting San Francisco for work, I felt safe here. It was comfortable and classy. I liked the cafe inside the hotel. The tables and little workstations in the lobby were nice as well.
Stayed 2 nights in Dec 2023
Response from Bryan Pourtabib, Front Office Manager on Dec 12, 2023
Thank you so much for taking the time in providing your honest feedback about your visit, Lauren! I am truly thrilled to see the sentiments you have provided about your visit to the property, as your comments are truly great to see! It was our pleasure having the opportunity to host you, and we very much hope to have the opportunity to host you again sometime soon!

10/10 Excellent

Gabriela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bryan Pourtabib, Front Office Manager on Dec 12, 2023
We're thrilled to see your post-stay score, Gabriela! It's great to see you had an enjoyable stay, and we very much hope to have the opportunity to host you again sometime soon!

10/10 Excellent

Ismael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ervitin
Stayed 5 nights in Dec 2023
Response from Bryan Pourtabib, Front Office Manager on Dec 12, 2023
We're thrilled to see your post-stay score, Ismael! I am so happy to hear that you enjoyed your time at the property, and we very much hope to have the opportunity to host you again sometime soon!

4/10 Poor

Lorena, Norwalk

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Bryan Pourtabib, Front Office Manager on Dec 12, 2023
Hi Lorena; we're very disappointed in seeing your post-stay score about your visit. As stated offline, we'd love to have the opportunity to hear what we could have improved upon, and I look forward to hearing back from you about any insight you can provide about your stay. It was our pleasure having the opportunity to host you, and we very much hope to have the opportunity to host you again, sometime soon!

10/10 Excellent

Guinevere

Stayed 1 night in Dec 2023
Response from Bryan Pourtabib, Front Office Manager on Dec 12, 2023
We're thrilled to see your post-stay score, Guinivere! It's great to see you had an enjoyable visit to the property, and we very much hope to have the opportunity to host you again sometime soon!

8/10 Good

Mireya

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No parking garage
Stayed 1 night in Dec 2023
Response from Bryan Pourtabib, Front Office Manager on Dec 12, 2023
Thank you for taking the time in providing your honest feedback about your time with us. Mireya! I am hopeful that you had an enjoyable experience overall; regarding parking at the property, we do offer valet parking for guests, and should guests prefer to self-park there is a public lot about 3 blocks from the property as well. Thank you so much for choosing to stay with us, and we very much hope to have the opportunity to host you again sometime soon!

8/10 Good

Michael

Business traveler
Liked: Staff & service, amenities
Stayed 1 night in Dec 2023
Response from Bryan Pourtabib, Front Office Manager on Dec 9, 2023
Thanks for taking the time in providing your marks about your visit, Michael! We're happy to see your overall positive marks, about your time with us, and we very much hope to have the opportunity to host you again sometime soon!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely updated hotel in an unbeatable location. Powell St BART/Muni station is just 50 feet from the door, giving quick access anywhere in town or to both airports, and the cable car boarding is right in front. Very comfortable room and bed, very nice bathroom except that I hate the barn door style bathroom door which doesn't really give much privacy.
Stayed 3 nights in Dec 2023
Response from Bryan Pourtabib, Front Office Manager on Dec 9, 2023
Thanks for taking the time in providing your honest feedback about your visit, John! We're happy to see your overall positive sentiments! It was our pleasure having the opportunity to host you, and hopefully we'll have the opportunity to host you again sometime soon!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
A great spot for a solo traveler or couple looking for a comfortable, affordable home base while seeing San Francisco’s DT areas. The common areas are nice, and the staff we interacted with were genuine and helpful.
Response from Giemarie Abarquez – Front Desk Supervisor on Nov 22, 2023
Dear William, Thank you for taking the time to review your stay with us! We are so happy to hear that you enjoyed your stay with us and we are delighted to see that you found the location of the property and our accommodations overall to your liking! We are so excited to see your positive marks and remarks, and it was our pleasure having the opportunity to host you! We look forward to welcoming you back to our hotel in the future. Thanks again! Take care,

8/10 Good

Nancy

Stayed 1 night in Nov 2023
Response from Bryan Pourtabib, Front Office Manager on Dec 9, 2023
Thanks for taking the time in providing your marks about your visit, Nancy! We're happy to see your overall positive marks, and we very much hope to have the opportunity to host you again sometime soon!

8/10 Good

Bryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mono king is small but was nice. Great location but still has some homeless issues. But those are the same for many years. Right at the main cable car stop. We were able to walk most places.
Stayed 2 nights in Nov 2023
Response from Bryan Pourtabib, Front Office Manager on Nov 17, 2023
Thank you for taking the time in providing your honest feedback about your time with us! I'm happy to hear your overall comments about your visit and that you enjoyed your time with us, overall! Also, please know we have many different room styles and layouts, and our team is more than happy to assist in assigning or reassigning a room to your preferences. We appreciated having the opportunity to host you and hope to have the opportunity to host you again sometime soon!

6/10 Okay

Jed, Cresskill

Traveled with family
Average service and environment
Stayed 3 nights in Nov 2023
Response from Bryan Pourtabib, Front Office Manager on Nov 17, 2023
Thank you for taking the time in providing your honest feedback about your visit, Jed; as shared offline, I'm disappointed that any aspect of your stay with us was less than our typical standards, so please feel free to reach out to me anytime so we can gather more detail as to what we can improve upon. I look forward to having the opportunity to connect with you, and thank you so much for choosing to stay with us!

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, clean room, friendly staff. Lots of street noise but it's San Francisco, what do you expect? I would stay there again.
Stayed 1 night in Nov 2023
Response from Giemarie Abarquez – Front Desk Supervisor on Nov 14, 2023
Dear David, Thank you for taking the time to review your stay with us! Your feedback is so important to us to better our service. We are so happy to hear that you enjoyed your stay with us and we are delighted to see that you found our accommodations overall to your liking! We are so excited to see your positive marks and remarks, and it was our pleasure having the opportunity to host you! We look forward to welcoming you back to our hotel in the future. Thanks again! Take care,

10/10 Excellent

Kristi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was my second time staying and won’t be my last. Walking distance to conventions, safe and clean. Perfect for what I need.
Stayed 4 nights in Nov 2023
Response from Giemarie Abarquez – Front Desk Supervisor on Nov 13, 2023
Thank you for taking the time in providing your honest sentiments about your visit, Kristi! We're thrilled to see your high marks and praise! It was our pleasure having the opportunity to host you, and we very much hope to have the opportunity to host you again sometime soon! Take care,

8/10 Good

Lynda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfortable. Staff was very helpful and friendly. Location was great. Only negative was that the air conditioner did not work. Even in November, it was very warm in room. They provided a free standing fan and we cracked open the windows but it was the middle of the night before it cooled off.
Stayed 1 night in Nov 2023
Response from Giemarie Abarquez – Front Desk Supervisor on Nov 13, 2023
Hi Lynda, Thank you for taking the time in providing your honest feedback about your time with us; I am happy to see about certain aspects of your visit, that you enjoyed, but am disappointed to hear certain areas did not deliver on our typical standards. We very much appreciated having the opportunity to host you, and we hope to have the opportunity to host you again some other time, down the road. Take care,

10/10 Excellent

Morris

Stayed 1 night in Nov 2023
Response from Bryan Pourtabib, Front Office Manager on Nov 29, 2023
We're thrilled to see your positive marks, Morris! We appreciated having the opportunity to host you, and hope to have the opportunity to host you again sometime soon!

10/10 Excellent

Krishan

Liked: Cleanliness, staff & service, property conditions & facilities
Its a modern renovation of an old hotel property. It works great for me - good cafe, clean, nice showers.
Stayed 1 night in Oct 2023
Response from Giemarie Abarquez – Front Desk Supervisor on Nov 1, 2023
Dear Krishan, Thank you for taking the time to review your stay with us! We are so happy to hear that you enjoyed your stay with us and we are delighted to see that you found the location of the property and our accommodations overall to your liking! We are so excited to see your positive marks and remarks, and it was our pleasure having the opportunity to host you! Thanks again! Take care,

2/10 Terrible

Tarandeep Kaur

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Bryan Pourtabib, Front Office Manager on Nov 17, 2023
Thank you for taking the time in providing your honest feedback about your time with us, Tarandeep. I'm of course incredibly saddened and disappointed to see your post stay sentiments, and as stated offline, we very much look forward to having the opportunity to host you again sometime down the road, in providing an experience closer to what you had more than likely envisioned prior to staying with us. Thank you so much for your time, Tarandeep.

10/10 Excellent

willie

Stayed 4 nights in Oct 2023
Response from Bryan Pourtabib, Front Office Manager on Oct 31, 2023
We're thrilled to see your positive marks about your visit, Willie! We greatly appreciated having the opportunity to host you, and hopefully we'll see you again sometime soon!

2/10 Terrible

Merle

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Bryan Pourtabib, Front Office Manager on Oct 11, 2023
Thank you for taking the time in providing your marks about your visit to the property, Merle. As we have discussed offline, the last thing we'd want is for a guest to have negative sentiments after staying with us, and we look forward to having the opportunity to make things right with you. We look forward to welcoming you back to the property, very soon, in providing an experience closer to what you had more than likely envisioned, prior to staying with us. Thank you so much for your time, Merle.

10/10 Excellent

Jason

Stayed 10 nights in Jun 2023
Response from Bryan Pourtabib, Front Office Manager on Oct 24, 2023
Thank you for taking the time in providing your sentiments about your visit, Jason! We're thrilled to see your positive marks! It was our pleasure having the opportunity to host you, and we very much hope to have the opportunity to host you again sometime soon!

6/10 Okay

Kayla

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The air conditioning was only one little plug in fan and the room was hot and super small. Other than that it was a nice hotel, clean, staff was friendly and close to a mall, stores, etc.
Stayed 3 nights in Sep 2023
Response from Bryan Pourtabib, Front Office Manager on Oct 4, 2023
Thank you for taking the time in providing your honest feedback about your time with us, Kayla! As I shared in our offline correspondence, I'm disappointed your visit did not deliver on our typical standards, and I very much hope we may have the opportunity to host you again sometime down the road, in providing an experience more close to our typical standards. Thank you so much for choosing to stay with us, Kayla!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Bryan Pourtabib, Front Office Manager on Oct 4, 2023
Thanks for taking the time in providing your honest feedback about your visit, Chris, and we're thrilled to see your high marks! Hopefully we'll see you again at the hotel, sometime soon!

6/10 Okay

Ben

Stayed 7 nights in Sep 2023
Response from Bryan Pourtabib, Front Office Manager on Oct 20, 2023
Thanks for taking the time in providing your marks on your visit, Ben; we'd love to have the opportunity to connect with you about what you feel we may be able to improve upon, so please feel free to reach out to me anytime in providing those sentiments. We very much appreciated having the opportunity to host you, and hopefully we'll have the opportunity to host you again in the future. Take care.

6/10 Okay

Mark

Liked: Cleanliness, property conditions & facilities
Decent hotel
Hotel was ok. nice centralized location. Clean and modern. AC didn’t work, stand up fan in room also didn’t work.
Stayed 1 night in Sep 2023
Response from Bryan Pourtabib, Front Office Manager on Sep 30, 2023
Thank you for taking the time in providing your honest feedback about your visit, Mark! As we discussed offline, we're disappointed that we were unable to assist in addressing certain maintenance issues you had during your visit, but I appreciate your reporting them to us. We are glad you enjoyed the other facets of the property, and we very much hope to have the opportunity to host you again sometime soon!

10/10 Excellent

Nilesh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Giemarie Abarquez , Front Desk Supervisor on Sep 26, 2023
Thank you for providing your positive marks regarding your stay, Nilesh! Your satisfaction with our property and its location brings us immense joy. Thank you so much for choosing to stay with us, Nilesh, and we very much hope to host you again on your next visit to the area! Take care,

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and well priced for the location The room was a great size, nicely appointed and fairly recently updated. It had everything we needed. We would stay there again.
Stayed 3 nights in Sep 2023
Response from Gem - Front Office Supervisor on Sep 20, 2023
Dear Barbara, Thank you for taking the time to review your stay with us! We are so happy to hear that you enjoyed your stay with us and we are delighted to see that you found the location of the property, amenities and our accommodations overall to your liking! We are so excited to see your positive marks and remarks, and it was our pleasure having the opportunity to host you! We look forward to welcoming you back to our hotel in the future. Thanks again! Take care,

10/10 Excellent

Laurissa

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Gem - Front Office Supervisor on Sep 20, 2023
Thank you for taking the time in providing your feedback about your time with us, Laurissa and we're delighted by your favorable ratings! Your satisfaction with our property and its location brings us immense joy. It warms our hearts to know you had a wonderful experience during your stay, and we eagerly anticipate the chance to welcome you back in the near future!

10/10 Excellent

Shoko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from Gem Abarquez , Front Office Supervisor on Sep 20, 2023
Thank you for providing your positive marks regarding your stay, Shoko! We are so happy to hear that you enjoyed your stay with us and we are delighted to see that you found our accommodations overall to your liking! We look forward to the possibility of hosting you once more in the near future, Shoko, and we extend our heartfelt gratitude for choosing our accommodation for your stay!

10/10 Excellent

Khira

Stayed 1 night in Aug 2023
Response from Bryan Pourtabib, Front Office Manager on Sep 30, 2023
Thank you so much for taking the time in providing your honest feedback about your visit, Khira! We're thrilled to see your high marks, and it was very much our pleasure having the opportunity to host you!

6/10 Okay

Travis

Traveled with partner
Liked: Staff & service
Everything you need is just up powell st but dont go very far when you go out the back door. Very dirty and felt unsafe. Room wasnt very clean either
Stayed 3 nights in Sep 2023
Response from Bryan Pourtabib, Front Office Manager on Sep 9, 2023
Thank you for taking the time providing your honest feedback about your time with us, Travis. As we discussed offline, I do apologize if any external factors impacted your time with us in any way. I appreciate you taking the time in speaking with me, and I very much hope we may have the opportunity to host you again some other time, down the road.

10/10 Excellent

Tiffany

Traveled with family
Liked: Amenities
Great
Stayed 2 nights in Aug 2023
Response from Giemarie Abarquez – Front Desk Supervisor on Aug 24, 2023
Dear Tiffany, Thank you for taking the time to review your stay with us.We are so happy to hear that you enjoyed your stay with us and we are delighted to see that you found the location of the property and our accommodations overall to your liking! We are so excited to see your positive marks and remarks, and it was our pleasure having the opportunity to host you! We look forward to welcoming you back to our hotel in the future. Thanks again! Take care,

10/10 Excellent

Emily

Stayed 1 night in Aug 2023
Response from Bryan Pourtabib, Front Office Manager on Sep 2, 2023
Thank you for providing your positive marks regarding your stay, Emily! We're thrilled to see you had an enjoyable time, while staying at the hotel, and hopefully we'll be able to host you again sometime soon!

10/10 Excellent

edward

Stayed 5 nights in Jul 2023
Response from Giemarie Abarquez -- Front Desk Supervisor on Aug 10, 2023
Thank you for taking the time in providing your honest feedback about your time with us, Edward! We are so happy to see you found the location of the property and our accommodations overall to your liking! We are thrilled to see your positive marks and remarks, and it was our pleasure having the opportunity to host you! Thank you so much for choosing to stay with us, Edward, and we very much hope to host you again on your next visit to the area! Take care,