Ratings based on 356 Verified Reviews

4.3 out of 5
92% of guests recommend
4.7 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Clean, contemporary hotel rooms

Posted Mar 21, 2017
Pros: Location and simple clean atmosphere.
While the room wasn't large it felt a lot more spacious due to simple furnishings, the barndoor to the bathroom and even the wood floor. Room was quiet and I really liked the filtered water and ice dispensers in the hallway. Felt very clean without being sterile. Cafe in the lobby has a pretty simple but nice menu for dinner, it was a little confusing on whether you could only seat at the bar or at the other seats in the lobby.
Comment from Hotel Management
Mar 22, 2017 by Guest Relations, Hotel Management
Hi Em, Thanks for sharing your feedback on your recent stay with us in downtown SF. We appreciate your compliments on our well appointed guest rooms and delicious offerings at The Turn Cafe. We hope you'll join us on your next visit to San Francisco!
5 out of 5
Recommended
for Everyone
by A verified traveler from NC

Posted Mar 20, 2017
Pros: artistic vibe and surprisingly quiet for being in a busy area of the downtown
Cons: I would swap out one of the pieces of furniture in the room for a nice chair. It has a desk chair but I would have loved another chair for lounging.
Great location just steps from Powell St station and a cable car stop. Hotel architecture and design is very modern and artistic- like staying overnight in an art museum. Lots of small gathering areas throughout the hotel for meals, doing work, or hanging out. When I arrived, I was asked if I wanted to be in the quieter area of the building, which I appreciated. My room was on the interior of the building so the view was of other rooms in the building but it was shielded from the pedestrian and city noise outside the front and back of the building. Room itself was a little smaller than an avg chain hotel room but was still very comfortable and had a nice layout and modern touches like wood floors and pendant lights. Hallway had a filtered water bottle re-filler station. Location is also right near several downtown shopping centers so there is a wide range of food options available within short walking distance of the hotel. I would stay here again!
Comment from Hotel Management
Mar 22, 2017 by Guest Relations, Hotel Management
Hi Beth, Thank you for sharing your review of Axiom Hotel San Francisco. We appreciate your detailed recommendations to our upcoming guests and have shared your comments regarding opportunity moving forward with the team. Travel safely and join us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Amazing location and nice hotel

Posted Mar 18, 2017
Right in the middle of all the action. Rooms are adequate size for 1 or 2 people considering it's San Francisco. Apple TV in room is a nice touch. Small gym with a few treadmills and weights. Bar is open til 10pm and also doubles as restaurant. Lobby and waiting area are very comfy as well. My particular room didn't have a view. The Tenderloin area is very sketchy and I recommend you avoid it. Cable car turn around is literally right in front of the hotel so great people watching.
Comment from Hotel Management
Mar 22, 2017 by Guest Relations, Hotel Management
Thanks for sharing your experience with us in the heart of downtown San Francisco, The Real Deal. We see you took full advantage of our amenities, including fiber optic WiFi, device mirroring televisions, Apple TV, fitness center, and comfortable public space. The team looks forward to your next visit to the city and meeting all your expectations once again.
4 out of 5
by A verified traveler

Posted Mar 15, 2017
OK. Had inside room - it was dark. Not too sound proof. The public areas were very nice. Staff very attentive.
Comment from Hotel Management
Mar 22, 2017 by Guest Relations, Hotel Management
Thank you for sharing your experience with us at Axiom Hotel. We're proud of the team for providing you with friendly, attentive service and are thankful for your compliments on our public areas. We look forward to your next visit to SF and accommodating you once again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 15, 2017
It was a nice hotel very comfortable, clean, up to date.I would recommend the stay here. There is coffe available and there are stores down the street to walk or go shopping. I love how there was ice and water available in the hallways. The room was really clean and organized. There is a speaker with Bluetooth available, that was pretty nice. Valet was great except, that they needed to be a little more organized. It took them a long time to find my car.
Comment from Hotel Management
Mar 22, 2017 by Guest Relations, Hotel Management
Thank you for taking the time to share a review of your stay with us at Axiom Hotel San Francisco. We see that our central location was great for getting out to explore all the local shopping, dining, and entertainment . We appreciate you sharing our amenities and features with our upcoming guests and hope to continue to be your go-to when travel brings you to the city.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location, very helpful staff

Posted Mar 14, 2017
Small hotel, great location by Cable car and Union Square, friendly, helpful staff
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 13, 2017
The hotel was in a good location and easy to get around from. The room was a great size.
5 out of 5
Recommended
for Everyone
by A verified traveler

Located across Westfield and close to Union Square

Posted Mar 9, 2017
Very well located, staff was great, and checking in/out was seamless. Pet friendly and clean.
Comment from Hotel Management
Mar 22, 2017 by Guest Relations, Hotel Management
Thanks for sharing your memorable stay with us in the heart of downtown San Francisco. We've shared your compliments with the team and are excited for your next visit to the city.
4 out of 5
Recommended
for Everyone
by A verified traveler from Orange County, CA

Convenient to public transportation and shopping

Posted Feb 28, 2017
Pros: Convenient location, clean and quiet.
Location: Convenient to public transportation and across the street from the Westfield shopping center.
Actual rating is a 4.5. Hotel is steps away from the BART station, MUNI bus stops and the cable car turntable. Room was modern, clean and quiet. Room was a bit warm - in room thermostat was lowered, but still a little warm for sleeping. Hotel staff was helpful and courteous. I would stay at this hotel again.
Comment from Hotel Management
Mar 1, 2017 by Guest Relations, Hotel Management
Hi Debi, Thank you for sharing your feedback of your stay with us at Axiom Hotel San Francisco. We're happy to hear your positive feedback on the service you received and the convenience of our central location in downtown SF. We hope you'll join us on your next visit to the city!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel in a great location

Posted Feb 22, 2017
The hotel was nice and clean with lots of tech like cable tv, apple TV, and full wifi in the entire hotel. From talking to everyone else there was a wifi router in esch room. Rooms where clean with a nice big shower that had a tall shower head.
Comment from Hotel Management
Mar 1, 2017 by Guest Relations, Hotel Management
Thanks for sharing your review of your recent stay with us in downtown San Francisco. We're glad you took advantage of our tech savvy amenities, including WiFi, device mirroring TVs, Apple TV and more. We've shared your compliments with the team and look forward to your next visit.