Ratings based on 576 Verified Reviews

4.4 out of 5
90% of guests recommend
4.7 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from Ottawa

Perfect 4*

Posted Dec 15, 2017
Pros: Pretty much everything. Loved the easy access to airport Bart and public transit. Really helpful staff as well
Cons: Coffee in AM downstairs is not a substitute for room tray although you could at least buy a tea at lobby shop on your way back to room at night.
Location: Really close to new modern art museum/main shops. Catch tram outside to Pier 39 or bus on Market ( 2 min walk) to Ferry Terminal Bldg for breakie
Gosh we really liked this slightly quirky hotel. Perfect location beging next to Bart stn from airport plus subway, buses and tram all just outside. Tiny coffee place actually serves terrific meals which you can take to your room or have at the informal tables leading to lobby library. Room was great. Not huge but enough with good bathroom and everything we needed with cosy robes, nice toiletries. There is no coffee tray which we did miss, but coffee is served in AM for guest sand there is filtered water and ice on each floor.
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Location, location, location!!

Posted Dec 12, 2017
Best location, right above Powell St Station, convenient public transport access to anywhere in SF. Rooms are not large, but efficiently designed. No views from window, but no complaints given the competitive pricing. Clean, interesting designs. Arcade games on 2nd floor were a bonus!!
Comment from Hotel Management
Dec 12, 2017 by Guest Relations, Hotel Management
Hi ksp, thank you for sharing your feedback from your recent stay with us at Axiom Hotel San Francisco. We're glad you enjoyed a memorable stay. On your next visit to the city, please let us know if we can help you reserve a specific room type or size and we will be happy to help. Enjoy the holidays!
5 out of 5
Recommended
for Everyone
by A verified traveler from West Virginia

Great wifi, great location, great bar

Posted Dec 10, 2017
Pros: Excellent wifi, good bar food
Cons: The bathroom was quite large and the bedroom area smallish, maybe more space to store your clothes would be nice.
Location: Right next to the Powell St. BART station and the cable car turnaround. Lots of shopping and retail close by. The St. Patrick's church is very close
This hotel has by far the best wifi of any hotel I ever stayed at; consistent 1.4 mb/s. Apparently the wifi is straight from fiber. And this is the free wifi, not a paid upgrade. This alone made the room worthwhile. For me the location was excellent, within walking distance of the Moscone. The bar staff is very friendly and the food was very good. The hotel is right next to the famous cable-car turnaround on Powell Street, so in early evening it could be noisy outside. But at night it did get quiet and I never had trouble sleeping.
Comment from Hotel Management
Dec 12, 2017 by Guest Relations, Hotel Management
Hi David, Thank you for sharing your feedback from your recent stay with us in downtown San Francisco. We appreciate your compliments on our location and outstanding amenities. We've shared your praise with the team and look forward to welcoming you back for another visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Posted Dec 6, 2017
It was a very nice hotel. Well worth the cost and the location was perfect for the meetings I had to attend.
Comment from Hotel Management
Dec 6, 2017 by Guest Relations, Hotel Management
Hi K, Thank you for sharing your review of your experience with us in downtown SF. We appreciate your compliments on our location and well appointed accommodations and look forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel with modern upgrades

Posted Dec 4, 2017
Great hotel with modern upgrades. Room was well designed. Loved the barn door to the restroom and the forethought of putting the shower knob on the other end of the shower head...that way you're not getting splashed when turning the shower on. They offer complimentary coffee and tea from 6:30-10:30 AM but it would have been nice to have coffee in the room. Staff was friendly. Just thought they were frazzled at times.
Comment from Hotel Management
Dec 5, 2017 by Guest Relations, Hotel Management
Thank you for taking the time to share your feedback of Axiom Hotel San Francisco. We appreciate your comments on our well designed guest rooms and friendly team members. The team looks forward to your next visit and meeting all your expectations once again.
3 out of 5
by A verified traveler from Santa Cruz

Good location, nice design

Posted Dec 3, 2017
Good location, nicely designed, clean, good service. Didn’t like the entrance with all the neighborhood trash cans lined up next to it on garbage day. Only 6 floors, no views.
Comment from Hotel Management
Dec 5, 2017 by Guest Relations, Hotel Management
Hi Maaret, Thank you for sharing your review of your experience with us in downtown SF. Your feedback on our modern, well appointed accommodations are helpful to our future guests. We hope to have the opportunity to serve you again in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Lovely City Boutique Hotel

Posted Dec 3, 2017
Missing In-Room hot Water for Tea & Coffee Beverages in Fridge would have been nice. Great central Location
Comment from Hotel Management
Dec 5, 2017 by Guest Relations, Hotel Management
Hi JP, Thank you for sharing your review of your experience with us at Axiom Hotel San Francisco. We appreciate your comments on our central location and have shared your additional feedback with the team for consideration as we continue to move forward with updates and improvements to our hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bristol, UK

Posted Dec 2, 2017
Clean, modern, great location, friendly service, excellent value
Comment from Hotel Management
Dec 5, 2017 by Guest Relations, Hotel Management
HI Charlotte, Thank you for sharing your review of Axiom Hotel San Francisco. We're glad you enjoyed an excellent experience and look forward to our next chance to welcome you back.
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto, canada

Comfort hotle with great location

Posted Nov 30, 2017
The room is great, clean, modern and as I am an Architect it is difficult for me to find a hotle that I like, but this hotle was above my expectation. The design was great, the lobby area, the cafeteria the seating area were amazing place.
Comment from Hotel Management
Dec 5, 2017 by Guest Relations, Hotel Management
HI lina, Thank you for taking the time to share your review of your stay with us in SF. We appreciate your comments on our design and well appointed guest rooms and public space. We hope to continue to be your go-to when travel brings you to the city.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney Australia

Holiday welcome

Posted Nov 29, 2017
Pros: Location & customer service.
Cons: No improvement required.
Location: Transport options & shopping were A class!
Arriving on Thanksgiving Day after a 14 hour flight from Australia can be tiring and to have a pleasant check in experience is always a good start to your holidays. In this case the Axiom Hotel provided this. Warmly greeted by Carolyn I must say she went out of her way to look after me. After a quick check-in she provided a list of restaurants opened for Thanksgiving and was more than happy to make any reservations if required. Not only was I blown away by the customer experience but the location of the hotel was something else. Deep in the heart of the shopping district with Westfields Shopping Centre and Macy's around the corner it was extremely handy for Black Friday! Whilst the hotel had a great cafe there were a variety of restaurants to choose from within easy walking distance. (Thai, chinese, Indian, Italian and an Irish pub were some to choose from) Handy transport options was another big plus for the Axiom. The subway was the perfect mode to get to the Oakland - Broncos game in just under half an hour. All in all I would thoroughly recommend the Axiom for any visitors to this wonderful city. It certain ticks all the right boxes!
Comment from Hotel Management
Dec 1, 2017 by Guest Relations, Hotel Management
Hi Rick, Thank you for sharing your review of your memorable experience with us in downtown SF. We're happy to hear that you had the chance to get out and explore, as well as get to Oakland easily on BART to check out the football game. We look forward to future visits with you and meeting all your expectations once again.