Ratings based on 4,164 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Nice Hotel close to airport

Posted Jul 27, 2016
Pros: everything
Cons: none
Location: SF downtown and Golden gate Bridge
had a very nice experience everything as we expected
5 out of 5
by A verified traveler from Houston, Texas

Convenient & Very Nice Hotel

Posted Jul 26, 2016
Pros: I enjoyed the reading area in the lobby.
Cons: I only wish the bathrooms had exhaust fans.
Location: It is close to 101 access for north to SF or south to San Jose. San Mateo is very close. Nice little town with lots of restaurants!
I enjoyed my stay at this hotel. It was close to SFO airport for super early departure flight and the shuttle service is very punctual. Every thing else was very satisfactory. I stayed from Tuesday to Saturday. Staying here made my trip more enjoyable and memorable. Thanks for the great service!
Comment from Hotel Management
Jul 26, 2016 by Michael, Hotel Management
Carmen we loved having you with us! safe travels!
5 out of 5
by A verified traveler

Posted Jul 23, 2016
The breakfast accommodated my gluten free lifestyle easily and the entire hotel is environmentally conscious. Coffee cups are 100% compostable and there are many recycled products. I was very happy with my stay.
Comment from Hotel Management
Jul 24, 2016 by Isaac, Hotel Management
Thank you for your kind review! We are doing our part to save our planet where we can! thank you for noticing!!
5 out of 5
by A verified traveler

Great clean hotel at a great location.

Posted Jul 23, 2016
Pros: Room, ambiance, location
Great clean hotel at a great location. Good Breakfast.
Comment from Hotel Management
Jul 24, 2016 by Isaac, Hotel Management
Thank you for your great review!!
5 out of 5
by A verified traveler

Nice hotel with a beautiful view.

Posted Jul 23, 2016
Pros: View,Staff,Cleanliness,
Cons: The Breakfast items should be cooked and hot for the customers. Instead of letting us microwave it ourselves.. I mean for almost $200 a night..
Location: Transportation is easy, if you want to walk you can but it is like 30 min walk to get to Milbrae .
It was extraordinary, though it was a bit pricey but totally worth it. The Staff connects with the customer and makes them feel like home. They were able to help with all my needs.
Comment from Hotel Management
Jul 24, 2016 by Isaac, Hotel Management
Dear Anonymous, We are pleased you enjoyed your stay. We deeply value your input about breakfast, as we are always thinking of ways to serve our guest better. We hope you come stay again! happy travels.
5 out of 5
by A verified traveler

Close to all attraction

Posted Jul 22, 2016
Nice hotel good service will stay here again.. All the attraction we're very close free parking and widow was a plus.
Comment from Hotel Management
Jul 22, 2016 by Michael, Hotel Management
Anonymous, Many thanks for the great review!
4 out of 5
by A verified traveler

Posted Jul 18, 2016
Nice hotel close to the airport and BART. The shuttle was handy to get to the airport.
Comment from Hotel Management
Jul 19, 2016 by Michael, Hotel Management
Anonymous we certainly appreciate the response and the great rating!
3 out of 5
by A verified traveler

Bed bugs!

Posted Jul 17, 2016
Everything was great, except for getting bitten multiple times by bed bugs. For that reason and that reason only, I will not stay there again.
Comment from Hotel Management
Jul 20, 2016 by Michael, Hotel Management
Anonymous, We are distressed to read your commentary. We wanted to let you know that we had the room inspected twice on two consecutive days resulting in two negative test results. We do take this and all commentary seriously. Thank you for letting us know we appreciate it.
5 out of 5
by A verified traveler from Vancouver, B.C.

Posted Jul 17, 2016
Pros: The amenities of the hotel are in excellent condition. Our room was clean and met my expectations. The hotel lobby is nice; breakfast was good.
Location: Close to the airport.
This hotel made my stay in San Feancisco very comfortable.
Comment from Hotel Management
Jul 17, 2016 by Michael M, Hotel Management
Mel thank you for taking your time to evaluate your stay.
5 out of 5
by A verified traveler

Very warm, soft and comfortable

Posted Jul 16, 2016
Location: No LED lighting anywhere.
I start to feel pain and irritated when I am illuminated by LED lighting. Fortunately, this hotel, which I used to stay often 10 years ago, still remain clean, warm, cozy without much LED lighting yet unlike most recently renovated hotels all over. The only LED lighting found was the ones on top of coffee maker, which I could unplug to make it disabled. Air, staff, also coffee were pretty good by the comtemporary free hotel coffee standard. I would strongly recommend this hotel.
Comment from Hotel Management
Jul 17, 2016 by Michael, Hotel Management
Recent traveler, thank you so much for your strong recommendation.