Ratings based on 241 Verified Reviews

3.7 out of 5
68% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Jun 2, 2017
More of a motel. I wouldn't stay here again. The neighborhood was a bit dingy.
Comment from Hotel Management
Jun 9, 2017 by Mayra, Hotel Management
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
5 out of 5
by Phillip

This traveler left a rating score only Posted Mar 27, 2017 on Hotels
5 out of 5
by Joyce

Clean, economical place to stay

Posted Mar 12, 2017 on Hotels
We arrived late and the young man checking us in was friendly, helpful and efficient. The hotel grounds and parking lot were neat and well-kept. Breakfast was the typical fare: eggs, sausage, bacon, cereals, juices. The woman refilling supplies kept everything full right up until closing; that was nice. She was also very friendly and helpful. Rooms were neat and clean. The area the hotel was in was a bit on the "lower end", but we felt safe at the hotel and walking around. We were in town to visit family in Menlo Park; we will stay there again.
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Ok, but not great

Posted Mar 12, 2017 on Orbitz
The internet was down during our two night stay. Also, bring your hair dryer. When I called the front desk and asked about a hair dryer, I was told it was in the room on the counter. When I replied it was not, the front desk person said 'Darn the last person must've taken it.' Then I was told there were no extra hair dryers and the hotel was sold out, so he couldn't go and get one from another room. He then said 'Sorry'. I haven't been to a hotel in years that didn't have a hair dryer in the room.
Comment from Hotel Management
Mar 16, 2017 by MayraG, Hotel Management
Dear Momof4, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Mayra Gutierrez General Manager Best Western Plus Executive Suites
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to where were working during the day

Posted Mar 7, 2017
Pros: Room was big and clean.
Cons: breakfast was sparse
Clean, big, comfortable room with lots of amenities.
Comment from Hotel Management
Apr 26, 2017 by General Manager, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 6503665794. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Mayra Gutierrez General Manager Best Western Plus Executive Suites
3 out of 5
by barbara

Posted Mar 6, 2017 on Hotels
The room appeared to have been updated but was in a motel style which is noisier than most hotels. The sheets were awful. There were so many pills that my legs were chafed by morning. Staff were friendly especially the evening front desk clerk and breakfast helper.
Comment from Hotel Management
Mar 16, 2017
Dear Barbra, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Mayra Gutierrez General Manager Best Western Plus Executive Suites
3 out of 5
Recommended
for Everyone
by A verified traveler

Decent Best Western, but not Plus

Posted Feb 28, 2017 on Orbitz
Cons: Breakfast area is too small
The hotel resembles more truthfully a motel. Overall the stay was comfortable and location was good for my purpose. I just think it fits Best Western level, not Plus, and certainly not Executive,
Comment from Hotel Management
Mar 16, 2017 by MayraG, Hotel Management
Dear Hotel Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Mayra Gutierrez General Manager Best Western Plus Executive Suites
3 out of 5
by Robert

Marginal. Nothing special.

Posted Jan 30, 2017 on Hotels
Very noisy bath fan. Inadequate bath linens, even after requesting enough to cover number of guests. Inadequate breakfast dining area.
Comment from Hotel Management
Mar 16, 2017
Dear Robert Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Mayra Gutierrez General Manager Best Western Plus Executive Suites
2 out of 5
by Boris

Decent hotel, biased management

Posted Jan 29, 2017 on Hotels
The hotel is ok, the staff does an overall good job. One highlight was a great, free buffet breakfast included in the room rate. However, attention to detail is slightly lacking. On the first day, I found the previous tenant's towel hanging in the bathroom, and on the next, the staff forgot to replenish shampoo. Additionally, I have a huge complain regarding the hotel management imposing their political views on the guests. When I came downstairs on the first day, the TV was showing Fox News. I asked to change the channel, since I was the only customer at 6am, and was allowed to do so by the front desk person, but the manager passing by jumped all over both of us and forced us to change it back to Fox News. Apparently, it's the owners' policy to show "channel 2" in all circumstances (note: this is an independently operated franchise). Note to the owners: if you don't like liberal news and want to set a policy, fine, don't show MSNBC or CNN, but don't force us to watch FOX either. There's still CBS, NBC, etc, or even show Bloomberg for a more finance- and facts-oriented take. We are not paying you to educate us in your political views. I avoided the breakfast area after this, went to another hotel to extend my stay, and will not be coming back in the future.
Comment from Hotel Management
Mar 16, 2017
Dear Boris, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Mayra Gutierrez General Manager Best Western Plus Executive Suites
3 out of 5
by Robert

2 Night Stay

Posted Jan 25, 2017 on Hotels
Room Rates Are High For What You Get But It's Like That All Over The area.