It has gone from great to unacceptable
Posted Jun 12, 2016
I have stayed at this hotel for the last 7 years because it's close to the venue that hosts a yearly event in which I participate, along with hundreds of other people.
This hotel has gone from being great to being disappointing in many ways. They changed ownership about 4 years ago and the new owners are not friendly nor hospitable at all. They used to have a lobby area with a service desk, now all matters have to be dealt through this night window that places a barrier between the owner and the guest, making you feel like you're at a "no-tell motel". They even refuse to take your reservation request over the phone by saying you have to do it through one of the many hotel booking online services. Really???
They refuse to hold your bag in a safe place if you happen to be early to the check-in time, which is 3pm. There is no way they will give you your room earlier, even if the room is ready and available. No flexibility at all.
The owners barely speak English, which makes everything I mentioned above an even more excruciating process.
The rooms are specious and the beds are comfortable and have clean linens, but the bathroom floor was very worn out and looks quite dirty. My non-smoking room smelled like a smoking one as soon as I entered it, so I had to turn the fan and AC full blast to get rid of the smell as much as possible.
I am only there for one night every year, so I can put up with the smell and the dingy floor, but lack of hospitality at any hotel ruins the experience