Ratings based on 2,362 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified ReviewsThey paid and stayed. We double-checked.
for Everyoneby A verified traveler from Santa Barbara
Nice hotel, walk to parkingPosted Feb 11, 2016
Pros: Good price
This was a nice hotel for the price, sub $100 plus parking. The parking is a couple of blocks away so unload at the curb out front before parking.
by A verified traveler from SF,, ca
Terrible staff, dirty, datedPosted Feb 10, 2016
Terrible front desk, smelly, terrible views from rooms, very small rooms, rooms very dated, worst hotel ever spent, tried to cancel hotel would not.
by A verified traveler from warren, oh
Front desk rude, hotel dated, dirty, rooms smallPosted Feb 10, 2016
Terrible front desk service. The lobby is dated. No bar that is stocked, business center just thrown in a corner
for Everyoneby A verified traveler from backwoods rocky mtn
great locationPosted Feb 9, 2016
Cons: donuts in the morning
Location: buses and tram and theaters and restaurants and more
will stay there next time everything was as expected or better
for Everyoneby A verified traveler
Posted Feb 3, 2016
Great old hotel in one of the most colorful cities in America
for Everyoneby A verified traveler from Bellevue, WA
Old, clean hotel in convenient Union SquarePosted Jan 27, 2016
Pros: Convenient location, price
Cons: update rooms
Location: convenient location in Union Square
Check in was easy. Only stayed one night and wanted a quiet room to rest and work, which is what I got. Hotel is old, room was average to small, bed was too soft (woke up with back pain the next day), but I got a good night's sleep without disruption. Internet speed was fine and shower was hot. Room was clean. Don't expect luxury and you won't be disappointed.
for Everyoneby A verified traveler from ろ
買い物便利Posted Jan 26, 2016
for Everyoneby A verified traveler
Great location in Union SquarePosted Jan 23, 2016
Staff is very friendly and helpful. Concierge in lobby helped us with booking a city tour and gave a discount. Hotel itself is old and rooms are extremely small but typical for this area.
for Everyoneby A verified traveler from 日本
ユニオンスクエアに近く市内観光に便利Posted Jan 23, 2016
by A verified traveler from FL
Great location, TINY room and bathroom.Posted Jan 19, 2016
Pros: Wonderful shower, great location, clean, decent price
Cons: One specific woman at the front desk was INCREDIBLY rude, but everyone else was nice.
Location: Near Union Square, so sky's the limit: wonderful dining (I'd avoid the neighboring diner they push you to, expensive), Westfield Mall, etc. Tons!
Upon arriving, we were met with politeness and a smile, got up to our room and were pretty shocked. The room is TINY. I'd read this in reviews, but they didn't do it justice. The room, and especially the bathroom (/closet) has barely enough room for the bed, desk, and the doors to open. That said, the bed was clean and comfortable, the view from the window was terrible (side of the neighboring building), but there was a constant fresh breeze, the bathroom was clean (certainly wasn't much room for dirt to accumulate!), the showerhead was an absolute dream, and it wasn't excessively noisy (on the fifth floor). The bottom floor has a nice lounge and "business center" (desk with a printer and 2 archaic computers) and breakfast. After dropping our luggage in the room, and being shocked by the size of the room, I loaded up Yelp to see what others said about it, and when I checked in it popped up a notice that I'd earned a free bottle of wine for checking in. Surprise! So imagine my *disgust* when I stopped by the desk on our way out to ask about it and was told by a surly (to be polite) woman that "Oh, you don't get that because you used Expedia. That's only for guests who book directly with us." Translation: you didn't pay enough for the room. Now, I didn't check in expecting a bottle of wine, and I'm not a big wine drinker so I probably wouldn't have even finished it, but she made me feel like a piece of garbage trying to beg for some booze. Never again.