Ratings based on 4,534 Verified Reviews

4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Yorba Linda, CA

VERY small room.

Posted Jul 24, 2017
Pros: The location was smack dab in the middle of Union Square and close to everything.
Cons: Room had a step up to the very small bathroom and we kept tripping over it.
Location: It was close to the Wharf but a very busy location. There was a lot of shopping and eateries up and down the streets surrounding the hotel.
VERY small room, but very clean and comfortable beds.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 22, 2017
Walking distance from Union Square. Very quiet and clean. Small but comfortable rooms. After all your only using it to rest for the night and going out to site see during the day.
4 out of 5
Recommended
for Everyone
by A verified traveler from St Louis

Decent Hotel

Posted Jul 20, 2017
Pros: Location & Staff
Cons: Nothing since there is no way to expand the rooms
Location: Chinatown- Restaurants- On Cable Car Line - Tour Bus Pickup at Union Square - Shopping
It was a decent hotel not great. It was older and had some character, but the rooms and bathrooms were small, which is the only reason for downgrading the review. It is a half a block from Union Square walking distance to Chinatown and many restaurants.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 19, 2017
Great location. Easy access to down town San Fran. Excellent staff- more than willing to offer suggestions re: transport, sights etc. older style hotel but with everything you need for a night or two.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient

Posted Jul 17, 2017
It was Overall good. It's an Older hotel but nice.
5 out of 5
Recommended
for Everyone
by A verified traveler from J Highlands Ranch CO.

Beautifully housed in Union Square

Posted Jul 16, 2017
This hotel is beautiful. Walking distance to Art galleries. Shopping and restaurants. But most of all the hotel manager, Jose Rodriguez went above and beyond to make our stay fabulous!
4 out of 5
Recommended
for Families
by A verified traveler from Bullhead City, AZ

Good location.

Posted Jul 13, 2017
Pros: Had a bar and restaurant. Perfect location, near tourist destinations.
Location: Near many tourist destinations: Chinatown, Fisherman's Wharf, many museums, and shopping.
Staff was friendly and helpful. Hotel was clean. Bar and restaurant were clean and had helpful staff and good choices.
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Nice affordable hotel

Posted Jul 10, 2017
This hotel was nice and clean and in a great area. Close to everywhere. Would stay there again and recommend to others.
5 out of 5
Recommended
for Everyone
by A verified traveler from T

Historic character

Posted Jul 10, 2017
Parking was expensive but we love it here and can't wait to go back!!! You don't need a car downtown.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Most of what you want from a hotel in downtown

Posted Jul 9, 2017
The hotel's location is very convenient, being at Union Square. The rooms were clean although there was not much room to move around in. The view from our room on level 3 was nothing to be excited about as it faced the roof of the next door building with generators running throughout the day and night. The staff were polite, although the concierge was not very helpful in answering some of our questions, and kept telling us to book with a bus tour. Overall, we enjoyed our stay and no major complaints.