Lobby

Reviews of Park Pointe Hotel

2 out of 5
Park Pointe Hotel
245 S Airport Blvd, South San Francisco, CA

Reviews

5.8
Rating 10 - Excellent. 221 out of 1006 reviews" "
Rating 8 - Good. 179 out of 1006 reviews" "
Rating 6 - Okay. 142 out of 1006 reviews" "
Rating 4 - Poor. 153 out of 1006 reviews" "
Rating 2 - Terrible. 311 out of 1006 reviews" "

6.2/10

Cleanliness

6.4/10

Staff & service

4.8/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities
There is a lot of space in and around property. Plenty of parking is available, and a good Chinese rrestaurant is located within complex as well as a Dunkin Donuts close by for late night or morning snacks. Complex is a bit run down and could use some fresh paint and updates. Bit staff is nice and the rooms are large. Overall a great choice that is economical with a great location.
Stayed 1 night in Mar 2024

2/10 Terrible

mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

weifeng

Liked: Property conditions & facilities
Not bad
Stayed 1 night in Mar 2024

2/10 Terrible

Osamah

Disliked: Staff & service, property conditions & facilities
The hotel not clean . The water very cold when I take the shower. No internet .
Stayed 1 night in Mar 2024

10/10 Excellent

Sheba

Stayed 1 night in Mar 2024

6/10 Okay

Valerie

Location to SFO was ideal. The hotel itself has business hours for check in (until 10pm). A bit dark & dirty. Fine for a one night stay if you are leaving early the next morning.
Stayed 1 night in Feb 2024

2/10 Terrible

Natalie

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stains on the carpet, black mold in the shower ceiling, sink clogged with cigarette ashes, bugs crawling on the walls. Most disgusting place I’ve ever seen. This was so unhealthy and dirty.
Stayed 1 night in Feb 2024

10/10 Excellent

Juan

Business traveler
Price was good and easy parking
Stayed 1 night in Feb 2024

10/10 Excellent

Hong Jiang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

All American

Stayed 1 night in Feb 2024

6/10 Okay

Derrall

Liked: Cleanliness, staff & service
I go to this place because it’s close to my work. You do get some people that are noisy but the property is pretty quiet.
Stayed 1 night in Feb 2024

6/10 Okay

Francis

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It looked like they used film robbery scenes. The rooms it looked like they didnt bother to even make it look clean
Stayed 2 nights in Feb 2024

10/10 Excellent

Carlos

Traveled with partner
Everything was good and great condition!
Stayed 2 nights in Jan 2024

6/10 Okay

Jaime

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Liked cuz close to airport but disliked hotel Cuz it said it had service to and from airport but unavailable at the time.
Stayed 3 nights in Feb 2024

10/10 Excellent

Edward

Liked: Staff & service
Disliked: Property conditions & facilities
Close to everything
Stayed 1 night in Feb 2024

6/10 Okay

Katina

Liked: Staff & service
TVs are to small
Stayed 4 nights in Dec 2023

6/10 Okay

Beenofficial

Stayed 1 night in Jan 2024

2/10 Terrible

gabrielle

Stayed 1 night in Jan 2024

2/10 Terrible

Jeaneth

Disliked: Staff & service
No hot water I was mad the time I was there
Stayed 7 nights in Jan 2024

2/10 Terrible

Tomasi

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
False advertising on their website! @Expedia! They still use the old hotel rooms pictures to lure guests into coming as the current hotel and rooms are rotten old rooms with smelly wet carpet floors. So Warning Stay Away !!!!!
Stayed 2 nights in Jan 2024

6/10 Okay

denis

Traveled with partner
Liked: Cleanliness
Stayed 3 nights in Jan 2024

2/10 Terrible

Agnes

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in and tried to find our room. The receptionist failed to show us where our room was. As we were walking there, we were just not happy with the premises. We felt unsafe and the place is like abandoned. We were so irked that we cancelled our reservation and found another hotel. Hopefully, Expedia can refund our money for this place. It’s definitely not worth it.
Stayed 1 night in Jan 2024

8/10 Good

Marcel

Business traveler
Liked: Cleanliness, property conditions & facilities
Close to the airport for a reasonable price and good rooms.
Stayed 1 night in Jan 2024

2/10 Terrible

Marina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite the fact I had talked to somebody to set up a late arrival , i found nobody there and the hotel was closed. The contact number was not picking up, nor could I leave a message. Pretty bad experience The next morning I went back to the hotel and talked to the manager. She profusely apologized ,stating her grave shift staff member just was not there. She promised to not charge my credit card since I had payed up front.
Stayed 1 night in Jan 2024

8/10 Good

Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Mohammed

Stayed 1 night in Jan 2024

2/10 Terrible

Reginald

Stayed 1 night in Jan 2024

4/10 Poor

Ryan

Disliked: Cleanliness, amenities, property conditions & facilities
Heater was broken, inadequate lighting especially over the desk, shower water was luke warm at best, ice dispenser didnt have ice, and they lost they have a gym, but when i got there, the guy at the front desk said they didnt have one. Pictures are a bit misleading. Im questioning if they had even changed the sheets i slept in being that there was a strand of hair on it. Was too tired to request a room change, so i stayed in it but definitely buyer beware.
Stayed 2 nights in Dec 2023

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Jennifer

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I arrived at this property after 14hrs of work. I get to my room and the tv doesnt work, only 2 lights in the whole room worked. I went to call the front desk and well, my phone had no dial tone. The shower was disgusting, i had to run the water for close to 10mins to get warm water. Floors are stained, along with the one chair that was in the room. The snack machines, well they are just there for display, they are not stacked, all floors, every machine was "sold out", of EVERY product. Wont stay there again.
Stayed 1 night in Dec 2023

8/10 Good

Aw

Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Jasmin, Millbrae

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room 219 the shower not good and toilet cover are broken
Stayed 1 night in Dec 2023

4/10 Poor

Yeymi

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Was told at time of checking that I would need to run the water for 5-10 min to get hot water. Due to the maintenance person being on vacation. Did as suggested and the water never came out hot not even warm. Had to take a luke cold shower, glad I had the heater on so it wasn’t terribly cold. Carpet needed to be washed, bed replaced and they seem to have a big ant/ termite problem.
Stayed 2 nights in Dec 2023

2/10 Terrible

Jimmy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Farzam

Disliked: Staff & service
It was not 24 hr services. Should be one person in entrance door.
Stayed 1 night in Dec 2023

10/10 Excellent

Russell

Stayed 1 night in Dec 2023

2/10 Terrible

Jonathan

Disliked: Cleanliness, staff & service
I booked 3 rooms with 2 beds. We checked in at 6pm and they sold all rooms with 2 beds. They said that we can look for other hotels nearby and they will refund my money. They didnt do a thing. I had to call expedia to get my refund.
Stayed 2 nights in Dec 2023

8/10 Good

Seth, Reno

Liked: Cleanliness, property conditions & facilities
no flair, but does the job. not offering late checkin is pretty rough for an airport hotel
Stayed 1 night in Dec 2023

4/10 Poor

Tracey

Business traveler, Traveled with partner
Disliked: Amenities
Stayed 4 nights in Dec 2023

6/10 Okay

Shane

Stayed 1 night in Dec 2023

10/10 Excellent

Elison

Stayed 1 night in Dec 2023

8/10 Good

Farzam

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Annalisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!!!
Stayed 1 night in Dec 2023

8/10 Good

Andreas

Stayed 2 nights in Dec 2023

2/10 Terrible

Brianna

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This property is absolutely disgusting. I think a truckers bathroom is cleaner than this hotel honestly. Shower had hair, blanket had blood on it. Couldn’t get any blankets. Crumbs and old gum stuck on the carpet…. Totally hate that I spent so much money for this hotel.
Stayed 3 nights in Dec 2023

6/10 Okay

Eric

Stayed 2 nights in Dec 2023

2/10 Terrible

Dyke

it was closed since covid shut down. why is this hotel listed?
Stayed 2 nights in Dec 2023

10/10 Excellent

Jasmin

10/10 Excellent

Edward

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Large garden area well sized rooms however the whole hotel could use a renovation and be decorated with new furniture
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place it’s my second home staffs always great and housekeeping is always helpful for your need
Stayed 1 night in Nov 2023