Ratings based on 1,071 Verified Reviews

They paid and stayed. We double-checked.
2.0 out of 5
67% of guests recommend
2.4 Room cleanliness
2.4 Service & staff
2.1 Room comfort
1.9 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Dark scary and Dirty

Posted Jan 30, 2016
Dirty scary...rats in parking lot...hooked going in and out of hotel. ..
1 out of 5
by A verified traveler

Posted Jan 26, 2016
surrounded by crackheads in San Francisco's Tenderloin neighborhood. Extremely loud. Unsafe. Wouldn't recommend the hotel to anyone remotely concerned about cleanliness or safety.
2 out of 5
by A verified traveler

Posted Jan 25, 2016
Outlets did not work. Very busy street. Only plus= walking distance to bars and food.
1 out of 5
by A verified traveler from Riverside, Ca

Bad Neighborhood terrible place

Posted Jan 8, 2016
This is the worst place. There is constant yelling in the night time. The stairs reak of urine. There is an alleyway out back full of bums who roam the hotel halls at night. impossible to sleep at night.
1 out of 5
by A verified traveler

dangerous people, terrible staff

Posted Jan 6, 2016
Pros: Nothing. It can't be worse.
There are dangerous people nearby. Very dirty around. There is no gate in the hotel. Noisy all night.
1 out of 5
by A verified traveler from California

Homeless people all over

Posted Jan 4, 2016
Pros: Notthing
Cons: Pretty much everything, but mainly the homeless people walking inside the hotel.
Location: Its 15 min walking to union square but its a scary walk because of the neighborhood and the homeless people.
I had a very bad experience with the hotel and staff. I would never recommend this hotel, I didn't feel safe anytime. The hotel is clean inside the rooms, but outside is a completely mess. I booked the hotel for 3 nights after the 2nd night I couldn't stay any longer. The heater was not working in my room, the stairs that goes to the room smell really bad because the homeless people urine there and all day and all night there are homeless people walking trough the hotel. One night a homeless person knocking on my door at 3:30am. When I went to the front desk to tell them all about the staff didn't even look at my face and before I finish saying what I had to say the staff just turn around and left me talking by myself at the front desk. After that I asked to speak with the manager and he was not there, I tried to call him and he is never there since the day I left.
1 out of 5
by A verified traveler from southern California

Free parking, broken car window and prostitutes

Posted Dec 29, 2015
Pros: The room was clean enough, staff was friendly and free parking is a rare thing for San Francisco. Also the proximity to bars at Polk street.
Cons: The insane amount of trans prostitutes throughout the entire day and night and hanging out at the parking lot.
Location: Walking distance to many things downtown. Also, a few blocks from the hotel, Polk street presents itself as a great area for nightlife.
I stayed here before a few years ago and it was much better, so me and my co-worker decided to give it a try. Also the price was great, so I can't complain about that and I was familiar with the shady area, which I was OK with since I have a car. However, this time the experience was horrible. There were weird, mentally-ill and shady people hanging out in the parking lot all the time (not regular homeless). Also many trans prostitutes walk the hallways and offer their services day and night (but they don't mess with you unless you bother them). Sometimes there is loud music at 4am, sometimes there is people yelling that they are going to kill each other, or other gangsta stuff happening... All fine, right? But the worst thing was that my co-worke's car was broken into and the rear window glass destroyed. The hotel, of course, takes no responsibility for any damage. However it did happen at the Hotel's parking lot, which is always infested with people. On the other hand, the room wasn't bad at all: pretty standard. It had a heater which didn't work, so the staff came to try fixing it. They did not, so it was a very cold night. On the next day they gave me a portable heater, wich was nice and appreciated. So I would strongly suggest avoiding this place, unless you are interested in the services described above. Don't get me wrong, I have stayed in hoods all over the world and as a student I'm obviously on budget and not spoiled, but this is the worst experience I ever had.
1 out of 5
by A verified traveler from Southern California

Unsafe motel

Posted Dec 22, 2015
Pros: We thought it was in a good location fairly close to the Moscone Center.
Cons: They need a security guard to keep street people from using the parking lot at all hours.
Location: This motel was fairly close to the city center. The location was fine.
San Francisco is not that lovely place that you think of. This hotel was old, run down and in a bad part of town. The elevator did not work. Noisy, Non guests were constantly in the parking lot and the staff did not (and could not) chase them away as there were so many of them so they ignored them. The room was tiny, small towels, bathroom door would not close because night stand was in the way.
1 out of 5
by A verified traveler

Posted Dec 22, 2015
service is terrible. Neiberhood is terrible. Many homeless are around this area. it is really scary when you walk on the road at night. It is toooo noisy at night. you will often be waken up at mid night. The room is very small and facility is old. I will never stay there any more.
1 out of 5
by A verified traveler from 東京

ひどい

Posted Dec 18, 2015
Pros: まったくなし
Cons: すべて
Location: 周囲は雰囲気悪いです。これは今に始まったことではないし、ホテルに悪い点はない
冬にエアコンなし、夜間の雰囲気が悪すぎる、シャワーのお湯がぬるすぎる。夜間に上の会で毎日、AM3時くらいから雰囲気の悪いパーティを開催しているようで、怖くてクレームもいれられません。