The Hotel needs a total renovation
Posted Feb 17, 2017
The best thing about The Clift is the easy access to everything downtown SF. Let me start by saying that our "Check-in" process was absolutely amazing. Front Desk was fast, courteous and upgraded me to a Suite due to being an Expedia VIP Member. Unfortunately, once I got to the Suite I opted to go back to my original booking which was the studio. The Suite felt too bare and was rather less intimate for both my husband and I. After letting front desk know of my concerns they immediately assigned me to a city view Studio. Both the suite and studio could use a complete face-lift. The carpets and rugs looked rather dirty, the furniture is old and dainty some with stains. The bed was okay, but not sturdy enough. The bathroom, the tub porcelain was chipping off and they both were too small. For a one night stay is okay, but not for several days. The hotel also has a bar which served really good drinks. All in all, I would give this hotel a 3-star rating. Living in Las Vegas has made me a bit more aware and spoiled when it comes to suite and studio bookings.
Comment from Hotel Management
Feb 20, 2017 by Front Desk Manager, Hotel Management
Thank you for your review. We most certainly appreciate your feedback and hope to welcome you back again.