Ratings based on 3,601 Verified Reviews

4.2 out of 5
83% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from Scottsdale

Terrific Boutique Hotel in Union Square

Posted Apr 18, 2017
Pros: Food service and staff.
Cons: The Weather
Location: Union Square CLOSE TO Pacific Heights Hayes Valley Nob Hill and the Waterfront Also in the heart of a ton of terrific SHOPPING AND DINNING. Love it.
Wonderful place in a prime area w great service, clean lovely appointed rooms and hallways. Terrific breakfast and wonderful staff in all area's of the hotel. This was our third visit and its our go to place in San Fran. Truly pleasant helpful staff. We love it at the Clift.
Comment from Hotel Management
Apr 18, 2017 by Front Desk Manager, Hotel Management
Thank you for your five star review! We are glad to hear about your experience and look forward to welcoming you back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Upscale hotel with a modern vibe

Posted Apr 18, 2017
I was upgraded to a suite and given two coupons for drinks at the hotel lounge which was a nice surprise after a long trip. The suite was nicely decorated, clean and comfortable. It was also quiet and had a good view. The breakfast was pricey but tasted good. The service was good at the restaurant. I would reccommend reserving a parking spot before arrival online to save money on parking.
Comment from Hotel Management
Apr 18, 2017 by Front Desk Manager, Hotel Management
Thank you for your five star review! We are glad to hear about your experience and look forward to welcoming you back.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

hip oasis in downtown San Francisco

Posted Apr 16, 2017
everything about our experience at The Clift was delightful
Comment from Hotel Management
Apr 18, 2017 by Front Desk Manager, Hotel Management
Thank you for your five star review! We are glad to hear about your experience and look forward to welcoming you back.
4 out of 5
Recommended
for Everyone
by A verified traveler from new york

Really trendy and happening hotel

Posted Mar 27, 2017
Love the Clift especially the Red Wood room, I hang out there on every trip. The staff are very nice and polite. As an Expedia customer I received two drink tickets which I enjoyed at the bar. The location is central to everything and as much as I'd like to try a different area in SF, I just have so much affection for this place.
Comment from Hotel Management
Mar 29, 2017 by Hotel Manager, Hotel Management
Thank you for your review. We most certainly appreciate your feedback and hope to welcome you back again.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Overall nice stay however beware of fees

Posted Mar 26, 2017
Overall this hotel was very nice. The rooms were clean & pretty spacious. Asides from the small bathroom. The stay per night I thought was reasonable until I seen all the fees. Be ready to pay about $80-90 in just random fees. Valet over night with tax was $66.12. The crowd is all older. I'm 28 & stood out. The staff was the only disappointing thing. They didnt particularly do anything to me but in general they were standoffish, not helpful just not nice.
Comment from Hotel Management
Mar 29, 2017 by Hotel Manager, Hotel Management
Thank you for taking the time to share comments about your recent stay. We are sorry to hear that your stay did not meet your expectations. Rest assured that your experience does not reflect our commitment to providing each and every guest with a memorable visit from arrival to departure. Your feedback is appreciated and we hope you will consider staying with us in the future, so we may showcase the experience for which Clift is known.
4 out of 5
Recommended
for Everyone
by A verified traveler from LE

Nice hotel with good location.

Posted Mar 26, 2017
Located near union square - within walking distance.
Comment from Hotel Management
Mar 29, 2017 by Hotel Manager, Hotel Management
Thank you for your review. We most certainly appreciate your feedback and hope to welcome you back again.
5 out of 5
Recommended
for Everyone
by A verified traveler from brooklyn

Fantastic!

Posted Mar 25, 2017
Such a great hotel with fantastic staff and spacious rooms.
Comment from Hotel Management
Mar 29, 2017 by Hotel Manager, Hotel Management
Thank you for your five star review! We are glad to hear about your experience and look forward to welcoming you back.
2 out of 5
by A verified traveler from L

Hotel in centre of town

Posted Mar 23, 2017
Hotel exterior is under renovation and not clearly marked, so it was a little hard to find. The hotel charged me for items from the minibar that I did not eat and managers did not respond to my inquiry to challenge the charge. Disappointed with customer service.
Comment from Hotel Management
Mar 29, 2017 by Hotel Manager, Hotel Management
Thank you for taking the time to share comments about your recent stay. We are sorry to hear that your stay did not meet your expectations. Rest assured that your experience does not reflect our commitment to providing each and every guest with a memorable visit from arrival to departure. Your feedback is appreciated and we hope you will consider staying with us in the future, so we may showcase the experience for which Clift is known.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Sleek and sexy

Posted Mar 20, 2017
Sleek and sexy hotel close to union square. Recommend the upgrade to a suite
Comment from Hotel Management
Mar 24, 2017 by Front Desk Manager, Hotel Management
Thank you for your five star review! We are glad to hear about your experience and look forward to welcoming you back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 15, 2017
Great hotel! Very small room and extremely small bathroom, but was comfortable.
Comment from Hotel Management
Mar 16, 2017 by Front Desk Manager, Hotel Management
Thank you for your five star review! We are glad to hear about your experience and look forward to welcoming you back.