Room (Private Apartment) | Premium bedding, minibar, in-room safe, desk

Reviews of The Clift Royal Sonesta San Francisco

4 out of 5
The Clift Royal Sonesta San Francisco
495 Geary St, San Francisco, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 717 out of 1025 reviews" "
Rating 8 - Good. 178 out of 1025 reviews" "
Rating 6 - Okay. 57 out of 1025 reviews" "
Rating 4 - Poor. 43 out of 1025 reviews" "
Rating 2 - Terrible. 30 out of 1025 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Princess

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful upon check in
Stayed 2 nights in Mar 2024

10/10 Excellent

Siyeon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from The Clift on Mar 28, 2024
Hello Siyeon,Thank you for sharing your top score! We loved hosting you in the city and we hope we can entice you back for another stay in our historic digs soon!Best,The Clift Royal Sonesta Hotel

8/10 Good

Thomas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and restaurants and bar were wonderful.
Stayed 2 nights in Mar 2024
Response from The Clift on Mar 27, 2024
Dear Thomas,Wonderful is what we love to hear! Thank you for joining us at Fredericks and The Redwood Room during your stay, and we hope we can settle you into a room again for another stay soon!Until then,The Clift Royal Sonesta Hotel

8/10 Good

Mohamadreza

Stayed 3 nights in Jan 2024
Response from The Clift on Mar 27, 2024
Dear Mohamadreza,What a treat to find your positive score waiting for us! We would love to welcome you back to downtown San Francisco for another visit soon.Best regards,The Clift Royal Sonesta Hotel

10/10 Excellent

Kim E

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very approachable. Customer service was above & beyond with from the moment we checked in, until check out. Biggest highlight: The views from our room on the 11th floor were absolutely incredible! Definitely will be back!
Stayed 2 nights in Mar 2024
Response from The Clift on Mar 26, 2024
Dear Kim,We are delighted you experienced the five-star, friendly service we are known for here at the historic Clift! Thank you for appreciating our skyline views, and we can't wait to welcome you back!Until then,The Clift Royal Sonesta Hotel

10/10 Excellent

Diann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The redwood bar is amazing, the staff is fantastic and the room was comfortable, clean and well appointed
Stayed 2 nights in Mar 2024
Response from The Clift on Mar 25, 2024
Hello Diann,Thank you for joining us in our iconic Redwood Room! We hope to see you many more times at our bar!Best,The Clift Royal Sonesta Hotel

10/10 Excellent

Saori, Ajax

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
close to union square and the GDC event i was staying for
Stayed 5 nights in Mar 2024
Response from The Clift on Mar 26, 2024
Hello Saori,As you discovered, our Union Square location is ideal for a stay in the city center, and we love that we earned your five-star rating! Join us again soon!Best,The Clift Royal Sonesta Hotel

10/10 Excellent

Ana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the lobby! Rooms are cute and the view was great!
Stayed 6 nights in Dec 2023
Response from The Clift on Mar 21, 2024
Greetings Ana,We appreciate your compliments and five-star score! Thank you for joining us in our elegant lobby and we are delighted you loved our rooms as well!Warmly,The Clift Royal Sonesta Hotel

10/10 Excellent

Oleksandr

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful room! Great stuff, breakfast restaurant available! In the heat of Union Square! Definitely will be back!
Stayed 2 nights in Mar 2024
Response from The Clift on Mar 21, 2024
Greetings Oleksandr,We are delighted you enjoyed the beauty of our historic property, and love that you joined us for breakfast as well.Until next time,The Clift Royal Sonesta Hotel

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Clift on Mar 20, 2024
Dear Melissa,Your top score makes our day! Thank you for choosing to stay at the historic Clift during your time in the city, and we hope we can entice you back soon!Warmly,The Clift Royal Sonesta Hotel

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the deluxe suite and it was absolutely stunning.
Response from The Clift on Mar 18, 2024
Hello Marisa,Thank you for sharing your top score with us! We love that you were comfortable in your deluxe suite, and we hope you have now found your go-to hotel in the city!Best,The Clift Royal Sonesta Hotel

4/10 Poor

sang jo, Mckinney

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Unsafe place arund san fran down town ( Dirty & homeless) so bad memery about that
Stayed 3 nights in Mar 2024
Response from The Clift on Mar 18, 2024
Hello sang jo,We are sorry to hear that you felt unsafe in our downtown location, as we do place a high value on security in our property. We trust you felt at home with us within our walls, and we wish you happy and safe travels in the future.Kindly,The Clift Royal Sonesta Hotel

10/10 Excellent

Elisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The people working at the hotel were so helpful and kind. They made our stay wonderful. The property was elegant and felt authentic while still having many modern appointments.
Stayed 3 nights in Mar 2024
Response from The Clift on Mar 12, 2024
Hello Elisa,Thank you for sharing your glowing review and five-star approval with us! We are glad you found our team members to be helpful and kind throughout your stay, and our property elegant and authentic. We do indeed strive for that perfect blend of modern comforts and timeless beauty.Come back soon!Kind regards,The Clift Royal Sonesta Hotel

10/10 Excellent

Steven, Oxnard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and wonderful stay
Stayed 2 nights in Mar 2024
Response from Clift on Mar 12, 2024
Greetings Steven,Wonderful is what we love to hear! Thank you for joining us in the heart of the city, and do hurry back!Best,The Clift Royal Sonesta Hotel

10/10 Excellent

Ross, Simi Valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with good bar and restaurant. Updated rooms are clean and comfortable
Stayed 1 night in Feb 2024
Response from Clift on Mar 12, 2024
Hello Ross,Thank you for sharing your endorsement! We're glad you found time to experience our iconic Redwood Room during your stay, and we will pass along your compliments to our team.Hurry back!Best,The Clift Royal Sonesta Hotel

2/10 Terrible

Sanna

Liked: Cleanliness
Disliked: Property conditions & facilities
I was in shock after checking in and being in the room for just one hour. It almost felt like I was at a motel. For the price I paid for one room for one night, you’d expect there would be a little bit more offered than just a bed to sleep in. The number one thing that made this stay awful was the food situation. They do not have room service, which is fine. I was told I could order food from the RESTAURANT downstairs and order takeout and pick it up myself. There was no menu for this restaurant anywhere. When I call front desk to ask about it, he says “I can connect you to a waiter and he can let you know what they have but it’s only bar food”. So it’s not a restaurant and I can’t see a menu before ordering? There’s also absolutely nothing in the mini-bar. The fridge was completely empty. The bathroom has a couple towels and shampoo and conditioner, there’s not even any body soap. They only had “bath gel” but there is no bathtub. I had to call and ask for a robe and what they brought was a joke. It was paper thin, felt like I was wearing a wind breaker and it smelled like it came straight from a hair salon. Valet is $75 (they don’t mention the tax so it comes out to $85) and there’s a bunch of fees as well. No idea why there are fees since absolutely nothing is included. The door is paper thin and you hear everything outside, especially the staff yelling to each other. There’s also a lot of street noise but that was expected. I’m just very disappointed with the experience
Stayed 1 night in Mar 2024
Response from Clift on Mar 12, 2024
Dear Sanna,We are always sorry to learn when we have let down a guest, and we share your frustration that you missed so many amenities you were expecting upon entering your room.We apologize for the confusion regarding your request for a menu, which of course should have been provided from The Redwood Room, and we also wish our team members had taken the opportunity to suggest additional favorite nearby eats to you.We hope you found your car to be secure with us at all times in our valet parking option, and we wish you had rested more comfortably at night in our urban location.We wish you safe and happy travels in the future, even if that is not with us.Kindly,The Clift Royal Sonesta Hotel

10/10 Excellent

Rosa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views
Stayed 1 night in Mar 2024
Response from Clift on Mar 12, 2024
Dear Rosa,Your five-star rating and glowing review make our day! Thank you for appreciating our sweeping views of the city, and we hope our Union Square location added to your enjoyment as well.Until next time!
Best regards,The Clift Royal Sonesta Hotel

10/10 Excellent

Maria

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from The Clift on Mar 22, 2024
Greetings Maria,Your five-star approval leaves us smiling! We hope you will make your way back to see us here at our historic property soon!Warmly,The Clift Royal Sonesta Hotel

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly. And at the bar they have the best cheeseburger in San Francisco!!! The room is comfortable and clean.
Stayed 1 night in Feb 2024
Response from Clift on Mar 12, 2024
Greetings Ana,We appreciate your endorsement and we agree that our burgers at The Redwood Room can't be beat! Thank you for resting so comfortably with us and hurry back!Best,The Clift Royal Sonesta Hotel

8/10 Good

Kenneth, Sebastopol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel felt clean, well designed, the bed and pillows were comfortable. Didn't love the bathroom. The shower and sink are too low flow. Even the hair dryer felt anemic. Products in the shower were nothing special.
Stayed 1 night in Feb 2024
Response from The Clift on Mar 1, 2024
Greetings Kenneth,We are glad our historic institution lent just the right vibe for your time in the city, and that you slept comfortably on our beds. We appreciate your suggestions for our bathrooms, and we hope we can earn your top score the next time you are in San Francisco.Kind regards,The Clift Royal Sonesta Hotel

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from The Clift on Mar 20, 2024
Hello Nicole,Thank you for joining us for a five-star visit! Until next time!Warmly,The Clift Royal Sonesta Hotel

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was amazing! This is now my go to hotel in San Francisco
Stayed 2 nights in Feb 2024
Response from The Clift on Feb 27, 2024
Hello Brian,Amazing is what we love to hear! Thank you for your stamp of approval, and we are honored to know The Clift will serve as your go-to spot in the city for future stays.Until next time!Warmly,The Clift Royal Sonesta Hotel

8/10 Good

Layne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old hotel remodeled with rather bland decor. Large comfortable room. Do not prepay the breakfast or bother with Fredericks. Coffee in paper cups. Most foods preprepared and prices are ludicrously steep. Many better options within walking distance.
Stayed 1 night in Feb 2024
Response from The Clift on Feb 27, 2024
Dear Layne,Thank you for taking the time to share your thoughts with us following your stay in our historic and iconic hotel here by Union Square. We wish our updates had appealed to your sense of style, but are heartened to know that you were comfortable in your room.We are glad you discovered the ideal dining options for your needs right here in our neighborhood, and we hope we can make you feel even more at home one day.Kindly,The Clift Royal Sonesta Hotel

8/10 Good

Shahin

Stayed 1 night in Feb 2024
Response from The Clift on Mar 21, 2024
Hello Shahin,Greetings from San Francisco! We hope we can welcome you back for another memorable stay soon.All the best,The Clift Royal Sonesta Hotel

10/10 Excellent

Yifan

Liked: Cleanliness, staff & service, property conditions & facilities
Response from The Clift on Feb 27, 2024
Dear Yifan,Your top score leaves us smiling! Thank you for joining us here by Union Square, and we hope to host you again one day soon.Best,The Clift Royal Sonesta Hotel

10/10 Excellent

sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from The Clift on Mar 21, 2024
Dear Sean,Thank you for taking the time to share your five-star rating with our hardworking team. We hope we can entice you back for another fantastic stay soon.Warmly,The Clift Royal Sonesta Hotel

10/10 Excellent

Harmanjit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Clift on Feb 21, 2024
Hello Harmanjit,What a treat to find your five-star approval waiting for us! We hope we can host your next stay in downtown San Francisco as well.Best regards,The Clift Royal Sonesta Hotel

6/10 Okay

Selena

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from The Clift on Feb 21, 2024
Hello Selena,We appreciate your score, and we hope our team members proved helpful with any issue that may have arisen during your time with us in the city. We would love to earn your top score one day.Kindly,The Clift Royal Sonesta Hotel

8/10 Good

Dmitriy

Liked: Cleanliness, staff & service, property conditions & facilities
$
Stayed 1 night in Jan 2024
Response from The Clift on Feb 20, 2024
Dear Dmitriy,Thank you for sharing your positive score following your stay with us in the city. We hope our historic hotel with modern touches was just what you were seeking for your San Francisco stay, and we would love to have you back with us in the future.Warm regards,The Clift Royal Sonesta Hotel

10/10 Excellent

Federico

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice Staff very friendly and nice people!!
Stayed 3 nights in Feb 2024
Response from The Clift on Feb 20, 2024
Greetings Federico, As you discovered, our friendly team is at the heart of our hotel experience here at The Clift, and we're glad it shows! Thank you for making yourself at home with us by Union Square, and we hope to see you again before too much time has passed.Best,The Clift Royal Sonesta Hotel

10/10 Excellent

azure-dee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great stay and the location was close to everything! Definitely will be back!!
Stayed 1 night in Feb 2024
Response from The Clift on Feb 19, 2024
Dear azure-dee,We are thrilled to have earned your approval, and we are glad you explored the many delights of our neighborhood. We hope you also found time to take advantage of our in-house amenities, and we hope we can entice you back again soon.Warm regards,The Clift Royal Sonesta Hotel

8/10 Good

Masako

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from The Clift on Feb 19, 2024
Greetings Masako,Thank you for sharing your positive score following your time with us in San Francisco. We would love to have you back to earn your perfect five-star approval!Until then,The Clift Royal Sonesta Hotel

8/10 Good

Viktor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy with my stay here, had a great room and very helpful staff. Although, bit of a sketchy area.
Stayed 1 night in Feb 2024
Response from The Clift on Feb 19, 2024
Hello Viktor,We are happy to note you enjoyed your time with us, finding our team to be helpful and your room to be comfortable. We trust you felt secure within the oasis of our hotel, and we hope we can facilitate another stay one day.Kindly,The Clift Royal Sonesta Hotel

10/10 Excellent

Sue

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Concierge was wonderful - very knowledgeable about San Francisco. He also had great restaurant recommendations.
Stayed 2 nights in Feb 2024
Response from The Clift on Feb 16, 2024
Greetings Sue,We will be sure to share your compliments with our concierge team, and we hope you come back to explore more of our city soon!Warmly,The Clift Royal Sonesta Hotel

10/10 Excellent

Kristina

Stayed 1 night in Feb 2024
Response from The Clift on Mar 21, 2024
Greetings Kristina,What a pleasure to host you at the historic Clift! Until next time!Best,The Clift Royal Sonesta Hotel

10/10 Excellent

Marie, Newport Beach

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and excellent location.
Stayed 1 night in Feb 2024
Response from Stanford Court on Feb 15, 2024
Greetings Marie,Thank you for joining us here at the historic Clift! We, too, love our central location here in the city, and we hope to welcome you back soon.Warmly,
The Clift Royal Sonesta Hotel

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel.
Stayed 1 night in Feb 2024
Response from Clift on Feb 15, 2024
Hello John,
Thank you for sharing your endorsement of our San Francisco institution. We loved hosting you and we would love to welcome you back one day soon.Best,The Clift Royal Sonesta Hotel

8/10 Good

Roger

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness
Stayed 2 nights in Feb 2024
Response from The Clift on Feb 12, 2024
Hello Roger,We will pass along your compliments to our hardworking cleaning team, and we hope you will remember us the next time you have reason to stay in the city.Best,The Clift Royal Sonesta Hotel

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024
Response from The Clift on Feb 12, 2024
Hello Craig,Thank you for sharing your endorsement! We hope to host you again in San Francisco soon.All the best,The Clift Royal Sonesta Hotel

10/10 Excellent

Margarita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and room was impeccable clean, all staff was very friendly and help us with any questions we may have I really recommend this hotel.
Stayed 1 night in Feb 2024
Response from The Clift on Feb 12, 2024
Greetings Margarita,We do indeed take great pride in ensuring our historic hotel is impeccably clean, and we're glad to earn your approval. It was our pleasure to ensure your questions were answered by our knowledgeable team, and we appreciate your recommendation to others. Join us again soon!Warm regards,The Clift Royal Sonesta Hotel

10/10 Excellent

Andrew

Traveled with group
Liked: Cleanliness, staff & service
Great Hotel with cool bar and yummy coffee shop. Great location and very friendly staff. Will make it my place next visit.
Stayed 2 nights in Feb 2024
Response from The Clift on Feb 12, 2024
Dear Andrew,We love that you discovered our Redwood Room bar during your time with us at The Clift, and we can't wait to welcome you back next time!Until then,The Clift Royal Sonesta Hotel

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel was perfect clean friendly and fast staff. Just the area around it sucks with the homeless. But it’s nothing to look past and help them out.
Stayed 3 nights in Feb 2024
Response from The Clift on Feb 12, 2024
Dear Amanda,We love knowing we earned your five-star approval overall, enjoying our friendly ambiance and our clean rooms. We know our downtown location has its challenges, and we trust you always felt secure within our hotel. We hope to welcome you back to our oasis in the city one day.Kindly,The Clift Royal Sonesta Hotel

8/10 Good

NAVDIP

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Location
Stayed 4 nights in Feb 2024
Response from The Clift on Feb 12, 2024
ello NAVDIP,Thank you for embracing our central location here in the city! We hope we can welcome you back to the historic Clift again one day soon.All the best,The Clift Royal Sonesta Hotel

10/10 Excellent

Linda, Long Beach

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and spacious rooms
Stayed 1 night in Feb 2024
Response from The Clift on Feb 8, 2024
Dear Linda,It was our pleasure to ensure you felt right at home with us here at the iconic Clift! Until next time!With regards,The Clift Royal Sonesta Hotel

10/10 Excellent

Tommy John Vasquez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from The Clift on Feb 9, 2024
Dear Tommy,We are thrilled to earn your top score following your time with us here in the city we love! Until next time!Best regards,The Clift Royal Sonesta Hotel

10/10 Excellent

Alexis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you so much, it was a great stay!
Stayed 3 nights in Jan 2024
Response from The Clift on Feb 8, 2024
Dear Alexis,Thank you for sharing your top score with us following your stay in the city. We loved hosting you and hope to repeat the experience soon.Best regards,The Clift Royal Sonesta Hotel

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice property and a great location. I’ll be back
Stayed 5 nights in Jan 2024
Response from The Clift on Feb 8, 2024
Hello David,Thank you for joining us here in the heart of the city! We love knowing you will be back to see us as soon as your travels allow.Warmly,The Clift Royal Sonesta Hotel

10/10 Excellent

Darrel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and safe environment with beautiful amenities.
Stayed 3 nights in Feb 2024
Response from The Clift on Feb 7, 2024
Dear Darrel,Thank you for embracing the beauty and comfort we provide here at The Clift. We love knowing you felt secure at all times with us, and we will share your compliments with our housekeeping crew.Until next time,The Clift Royal Sonesta Hotel

10/10 Excellent

Kaitlyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and hotel was great! Especially loved the bar staff, they remembered us from coming a previous night and gave great recommendations of the city. Room was spotless and clean the entire stay. Perfect stay overall. Didn’t love the area around the hotel but loved that I felt safe and clean the second I stepped back inside.
Stayed 6 nights in Jan 2024
Response from The Clift on Feb 6, 2024
Greetings Kaitlyn,As you discovered, our attentive and caring team is the beating heart of our hotel here in the city. We were happy to welcome you back and offer recommendations for your stay, and we hope we can extend our hospitality again one day soon.Kindly,The Clift Royal Sonesta Hotel

10/10 Excellent

Kimberly Ann

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff were friendly and helpful. We enjoyed our time there.
Stayed 3 nights in Feb 2024
Response from The Clift on Feb 5, 2024
Hello Kimberly Ann,We are known for our friendly and caring team, and it was a pleasure to ensure you felt pampered throughout your stay with us in downtown San Francisco.Hurry back!Best,The Clift Royal Sonesta Hotel