Ratings based on 14 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Brisbane

Great hotel and location

Posted Nov 16, 2015
Pros: Staff, location
Location: Union square is down the road, cable car subway all easy to walk to.
Great location to everything, we could walk to everything. Staff were very helpful with local knowledge and directions. Would definitely stay there again, loved it.
5 out of 5
by A verified traveler

Posted Oct 15, 2015
Great location close to Union Square -- we stayed two nights. Friendly and helpful service (although one elevator was not working). Breakfast (which was included in our room price) was a basket of varied pastries (nice selection), choice of juices and coffee or tea. Hotel was a very good value.
4 out of 5
by A verified traveler from London

Good location, comfortable place

Posted Aug 16, 2015
Pros: Room size.
Cons: Please give us Brit a kettle so we can make tea !
Location: Union Square and all the shops !
A little dated but good, nice room with fridge and a microwave. I would stay again.
2 out of 5
by A verified traveler from San Diego

Good if you're in a pinch

Posted Jun 30, 2015
Apparently there are 3 different hotel experiences here. Club Donatello, Hotel Donatello and a Time Share. Booked two rooms at Club Donatello. When we arrived, one of the rooms got demoted to the Hotel Donatello, lower floors, no club access. Hotel Donatello staff has no computer access to assign Club rooms. Had to wait several hours for the staff to get in touch with the appropriate Club manager to straighten things out. Ended up with a handicap accessible room with no tub. Not how you want to end a 4 hour car ride.... Staff was helpful, but the entire operation is haphazard and misleading. Rooms are decent. Take the experience with a pinch of salt.
2 out of 5
by A verified traveler from Australia

Terrible customer service, room not worth the pric

Posted Jan 12, 2015
Originally booked for one night and contacted hotel asking to change it to two days. They informed me (after taking 2 days to reply) to simply book another night. I did this and to my surprise the cost of the room for the second night was 12% more than the first. After several emails to the hotel they refused to honour the cheaper price for both nights. One reply from the hotel took over 5 days! I wouldn't have booked a second night knowing they would charge me $40 more than the first night. On leaving I asked reception to call a taxi for me. Instead of doing it themselves they called the bellhop to ask him to. The bellhop refused! Why wouldn't he call a taxi for me? Doesn't make sense. Never had anything like it in my 20 years of travelling. I would not recommend this hotel to anyone and I'm even going to speak to Expedia to recommend removing them from their list of hotels.
5 out of 5
by A verified traveler from Belo Horizonte

Localização e serviço excelentes

Posted Jul 10, 2014
Pros: Localização, quarto amplo e lençóis macios, equipe de serviço excelente!
Cons: Preço salgado mas vale quanto custa!!!
Location: Tudo perto! A dois quarteirões da Union Square, não precisa de carro pra nada, lanchonetes, restaurantes, lojas sensacionais e transporte público!
Fomos com família e amigos e fomos muito bem recebidos pela equipe do hotel muito simpática e solícita e paciente com nossos adolescentes que adoraram suas comodidades, o hot chocolate, e o wi fi! Localização privilegiada que deu muita liberdade e autonomia pro grupo! Recomendo.
4 out of 5
by A verified traveler

Ótima localização

Posted Mar 25, 2014
Nível de serviço dos funcionários é excelente. Jesus, Carlos e Stephen atuam como verdadeiros anjos para quem chega em SF
3 out of 5
by Xie

Location is good

Posted Feb 19, 2014
Yet the price is too high. Overall the room quality is 4 star standard.
4 out of 5
by A verified traveler from sydney

Great hotel to explore San Francisco

Posted Jan 14, 2014
3 out of 5
by A Traveler from Houston

A Potential Diamond, but in Need of Polishing

Posted Oct 15, 2013
Club Donatello could be outstanding--a mid- to late-20th century hotel only a block off Union Square. However, the hotel desperately needs updating to be competitive as a mid- to upscale property. Having said this, the relatively large rooms and good location makes it an attractive destination if you are out and about most of the day. As others have said, being across the street from a nightclub can make the hotel noisy at night, but this was a minor drawback from our 11th floor room. The staff was fine, but the fitness room was dated and inadequate.